I wonder what makes the original poster think it was substandard, presumably someone ordering custom essays is not entirely sure what a high-standard essay would look like, hence the purpose of ordering
Great, insulting customers. Customers have plenty of reasons to order an essay: See a different perspective on the topic, illness, family or work obligations, etc. I've known perfectly capable writers who just didn't have the time. The likelihood that this is sock puppetry is also pretty obvious, but I don't want to impugn people without evidence.