In my opinion, the web copy reads suspiciously similar to the English of the person who posted that review. It's also a little strange that an ordinary customer would wait until he used a service for more than one year before posting that kind of review. Ordinarily, it's relatively new customers who are most likely to post such reviews right after their first positive experience with a service provider, because that's when they're most relieved to have found a reliable service and most appreciative. Also, "Celeste," it seems ridiculously coincidental that the video was first posted online yesterday and that you just happened to find it last night or this morning, the same day that you also registered on this forum. Of course, it would be even more "coincidental" if the missing word in one of the sample essays mentioned below were to suddenly be added where it belongs in that sample essay shortly after this conversation with someone who's just a customer.
More importantly, in my opinion, the two sample essays that I checked (Childhood Obesity and Clinical Issues in Health Care Medicine) were definitely not written by someone whose native language is English. The many unnecessary and incorrect uses of the article "the" is one of the same dead giveaways that always betray ESL forum members here who try to pretend that they are American or British instead of just representing themselves honestly as ESL writers. There are also some incorrect use of idioms and obvious missing words (such as the word "television" at the end of the second-to-last paragraph of the Obesity essay). Finally, those two essays themselves actually say almost nothing substantive about their respective topics. To me, they read very much like a cartoon that I have under glass on my desk showing a student writing an exam essay titled The Industrial Revolution
and writing "The Industrial Revolution was very industrial. It was also very revolutionary. Because of this, it was a very industrial revolution..." Since those are the essays they've chosen to post as samples, I assume they are the highest quality of writing and proofreading that they can produce for a college speech/presentation and a college essay, respectively.
Extremely experienced, reliable, honest writer with a law degree in NYC: NYCFreelanceWriter "dot" com