Custom Papers & UKessays

Hi, I'm posting my experience with Custom Papers. I ordered a marking and review of my MSc Psych work a 2000 word essay.

I'd put a 24 hour turnaround on the work.

I didn't receive details of my writer initially. So I contacted them via chat once they opened. They stated a writer had chosen it and then cancelled and that their current writer was not contactable right now, but they would get back to me. I was given an email that bounced back for the writer.

I had the following chat conversation with an agent(Both the other agents I had spoken to appeared to be fine.)

Me: Hi any news on my writer, I'd like to be able to talk to him. Order 8----
Call accepted by operator Kevin, CustomPapers. Currently in room: Me, Kevin, CustomPapers.

Kevin, CustomPapers: Hi, one moment, checking..

Kevin, CustomPapers: Okay, the writer is ----@custompapers.com and you can email any time. Expect a reply within maybe 1 hour after there has been time to get familiar with the question and get started on the work. Thanks for supporting us with this order. : )

Me: Ok, I've spoken to Joanne and Samantha already today. I have tried emailing George but I'm getting a bounceback from that address.

Me: Do you have another email for him please?

Kevin, CustomPapers:------@custompapers.com should work. But if you email ----@CustomPapers.com I will make sure the message gets to him and his associates. : )

Me: I've already done that today. I'd like to actually speak to or communicate in some form my writer.
Me: The order was put through over 15 hours ago.
Me: I never got an email giving me his email address.
Me: I got onto the chat first thing this morning.
Me: And I still have not been able to contact him.

Kevin, CustomPapers:15 hours ago was quite late at night on a sunday. The work is in progress now. We will do well for you and every minute counts. We now are assessing your ability to cooperate with us as we work for you, and we will send the paper a few minutes after 5:40pm CST

Me: That doesn't really address my issue.

Kevin, CustomPapers:This is what we can do: You can send your comments and let us continue our work. If you are reasonable, we will have a good outcome. I must now return to help the other customers. This chat must end. I will look for your message to Support@CustomPapers.com and address all needs as well as I can.

Me: Samantha sent him a set of information, I have no idea if he has looked at it, he needs it in order to improve on my work rather than have to restart.

Me: Do you have a number for him?
Me: Can you call him and confirm he's received the items Samantha sent through and let me know he has all that please?

Kevin, CustomPapers: Your refund is now being processed. The order is canceled.

Me: He is not able to do the work?

Kevin, CustomPapers: He is very effective, and he will now move on to other orders. Good luck with your project. I apologize for this. You will get a refund in a few minutes.

Me: Why am I being refunded instead of him doing the work?

Kevin, CustomPapers: Scroll up and see this chat. I am signing out and attending to other customers. I spent more time that I have to spend in this chat. Your order is canceled and if you want to order again in the future we will try again. I regret that I was not able to reason with you.

Me: I don't know what you are talking about, you are cancelling my order because I asked you to check with him by phone that he's got my information?!

Me: That seems reasonable to you?
Me: Please give me the relevant information to contact the Manager or CEO for the business please.
Me: Then I will leave you in peace thank you.
Me: I haven't asked for a refund.

Kevin, CustomPapers:-<two generic emails> Thank you for understanding. I sincerely wish a good outcome for you.

Me: Thank you. I will write to them and ask them to explain why my order is being cancelled and refunded due to you feeling I am spending too much time talking with you.

I logged a complaint with the BBB after this incident, I thought I should let everyone here know. The BBB are investigating, in my humble opinion the response from the business clearly came from this same individual the language used in the response included the phrase "good outcome" and other telling phrases and blatant lies, such as they contacted me to cancel the order, whereas you can clearly see from the transcript that I contacted them.

Anyway I then went to uk essay company and had them do the work in 3 hours (fortunately I'd had the good sense to not leave it to the last minute). After the work in 3 hours, I was not really happy because it didn't meet my criteria. Their agents told me that the their marking and review service tends not to include looking at any files except the file you have sent for review and any guidelines need to be included in their text box. I'd initially sent a zip file with all my sources, all my raw data and the guidelines from my University. However because I didn't know that was the case they'd get the writer to make the amendments I'd asked for (there had also been some sort of strange duplication of the writers comments on upload, no-one was sure why this was).

In another 3 hours I had a mark up and review of the work I was happier with. But the cost of £137 was a little steep. (~$220.00)

I'm going to keep looking, I am currently investigating GraduateWriter.com, they appear to have good reviews here.

I hope this information helps others.

All the best,

Tigger

Hello,

You have filed a public complaint with the BBB (BBB CASE#: 94525352); here are our replies to your concerns:

Annita, UK

BUSINESS RESPONSE I

After many years in good standing with the BBB, we value our good rating and try to only do business with people whose needs we can meet. This customer needed very complicated work done within a small time period (24 hours).

The BBB wants to accurately display how businesses treat customers. To accurately reflect our way of treating customers, you at the BBB can know that we issued a refund within minutes of discovering that the service could not be rendered, and we did this so as to maximize the convenience to the customer who needed to seek services elsewhere due to the fact that we could not work with her.

We welcomed the order at night on a Sunday, and the following morning we quickly notified the customer that her requirements were not within the scope of what we could to, so for her convenience and good outcome we immediately refunded her money.

We urge you not to allow this incident to affect our status with the BBB because we only had good intentions and we want to do well for all customers.

Sincerely,

Custom Papers LLC

BUSINESS RESPONSE II

We do not agree with this person's report. Here are the facts again:

1. This person placed a rush order on Sunday to be ready within 24 hours.

2. On Monday we realized we wouldn't be able to complete this order on such a short notice (and we never guarantee to be able to complete an order as stated in our Terms), so we refunded the money first thing in the morning.

3. This person got angry and filed this bogus complaint.

We hope this person stops harassing our company.

Regards,

Custom Papers LLC

--------------

If you have more concerns or questions, please contact us at feedback@custompapers.com. Thank you.

PS.

You have no right to post my location or name on the web, you have broken the data protection rules by doing so I will be notifying the BBB you have done so. Your response is not acceptable you have not told the truth, it is clear from the transcript what is being said. My complaint is entirely justified and your continued falsehoods do not change that.

NB: Mod's please remove my personal details from CustomPapers posting, thank you.

Additionally, for anyone who wants to see the first two chat's I had I have those too, I have notified the BBB that CustomPapers posted my private information here and taken a screen print to prove that.

I would never go through CustomPapers again now and that is unfortunate, since the other two representatives seemed to be fine, it is also a shame the business cannot "put it's hands up" to one of their agents acting in an improper and rude fashion.

Instead they seem intent on denying what is abundantly clear in the chat transcript. It seems extremely probable to me that the agent has been allowed to handle the responses to the complaint and here as well, it seems to be the same defensive behaviour. What the individual seems to find impossible to grasp is that I have been refunded, so if I had no actual legitimate reason to complain, why on earth would I bother?!

I am incredibly busy, however I don't feel it is acceptable to simply let matters of discourteous behaviour, from individuals claiming to provide customer "service", just pass.

Caveat emptor.

Could you post the paper written by CustomPapers here so that we could review it and add more comments?

If that information is publicly available via your BBB complaint, you have no legal leg on which to stand.

Curry is yummy.
Renting sucks.

Wow... (I'm sure writers and other services will appreciate this info; some customers are destined for the most patient or the most advantageous ones ;).

Whoever emailed me below - I'm sorry, I don't write any more. I'm now retired (not my choice, but life is not an easy road....). Please contact other freelance writers if needed:

Hi,

Would you be interested an essay on the following:

Critically discuss the potential role of omega-3 fatty acids in neurodegenerative disorders

In 2000 words +/- 10% in APA style. At MSc Nutrition Level, Distinction standard work please. In British English.

How much do you charge please?

Thanks,

Annita

writers2beware:
Thank you for that, but I had already checked and my information is NOT available on the BBB website at all. The complaint isn't even visible, I assume that's because it is ongoing.

Custom Papers:
Even my first name and surname initial are not something you are permitted to divulge, remove my personal information from your post, thank you.
I am not posting here using my name, I deliberately kept the post limited to information only pertaining to the incident in question.

Major:
Thank you for responding, I would love to post a paper from Custom Papers here, but unfortunately they provided absolutely nothing for the 15 hours I was kept waiting, they simply refunded me and essentially told me to "shove" off. My paper, which I submitted to them, is my own work and I simply submitted it for marking and review, the feedback I have got is from UKessays who actually completed the task in 3 hours, but I had more time and asked them to amend that marking work within another 3 hours.

I had made some referencing errors, I needed to make my flow better, my abstract needed adjusting of sentences, I had not given my graphs suitable names (rookie mistake! ;D), essentially it was ok, but could do better, certainly not good enough for distinction, which is what I was aiming for, I've noticed a lot of journal pieces of work have 50+ references, the marker was quite helpful stating I should use more references (I think I had around 30). It was involving SPSS work and regression and I found the discussion section difficult, I am not experienced in stats. and we didn't design the experiment our lecturer did so understanding/explaining why he chose certain things for his design, was...challenging.

I don't think I'm cut out to write research papers/reviews, it is a good thing I don't want to do that after I finish my MSc! Reading and understanding them, fine.

So how can you see the complaint? Do you have to login to see it? If not, then the information is public.

Besides, you appear to play by the rules but the fact you ignored this forum's rule:

Note: spamming, advertisements, or solicitations that may lead to a financial transaction is a violation of the forum rules.

and tried to solicit other members makes it all confusing.


So your problem is that they refunded you because they were unable to complete it before your rush deadline? Did you file a complaint before or after they refunded you? If after, then it only confirms my initial thoughts. I've worked with several customers like you and no matter what was done, they'd still manage to turn gold into sh$t.. That's their nature and they have to personally deal with it.

I hate this kind of customer, too. It's great to see a would-be, frivolous, trifling little tattle-tale publicly exposed, though. Maybe she'll think twice about being such an entitled brat in the future.

Major:
You have to login to see it, so it is not public.

I did not realise that rule was in place here, I clearly missed it. I do have to point out that it seems only sensible to approach writers working for themselves here. However I will not do that, now I know, thank you for pointing it out.

I made the complaint directly after the incident (within minutes), I did not wait for the refund. Please READ the transcript, I asked why I was being refunded and also asked if it was because the writer could not complete the work, I was told that the reason was "as above". The "above" was that I was asking too many questions and he needed to go off to deal with other customers.

NB: I was NEVER told my writer could not complete it. I do not appreciate being compared to your unhappy customers. You do not know me.

editor75:

I do not know you, you do not know me. I think your comments are incredibly pompus, arrogant and entirely unwarranted. I have done nothing wrong. I am neither entitled nor a brat. I am an MSc student who was not confident about their paper writing skills and so wanted it reviewed and checked (which I had done in a reasonable time by another company, thankfully).

If the company could not provide that service they only had to tell me so, politely; they did not.

I do not feel further discourse on this matter is relevant, I have filed the complaint and the BBB will take appropriate action. I have not let an incident of discourteous behaviour pass, so that some other customer in the future can be a victim of it. I have done what I felt was just. Your view is utterly irrelevant and your comments unhelpful and malicious.

I do not know if you or Major have affiliations with the said company and neither do I care. I have made other customers aware having posted the information, that is all.

Annita, the fact that you maliciously filed a BBB complaint against a company that provided a prompt refund makes you an award-winning a--hole.

It seems you like to school others. Your username points to these threads, for example:

thelovelogic.com/forum/showthread.php?2362-He-won-t-delete-is-dating-profile

or

conversation.which.co.uk/technology/amazon-prime-lovefilm-price-rise-film-streaming/

"Absolutely appalling Amazon. I cannot believe they have taken Love Film, which was splendid and had a great many good movies to watch for your £5.99 a month and have created something utterly useless, like a re-runs channel!"

It was Amazon's business decision to increase the price for the service and that was enough for you to libel them. The story repeats itself.

"Why is there no way of contacting the alibaba complaint staff? I have provided photos as asked over three weeks ago and nobody has responded!"

resources.alibaba.com/topic/801129305/Refund_problem_in_aliexpress_47_days_still_no_money_refunded_.htm?va=0&page=7

-------

Besides, I doubt it requires an username and password to login to the system. When I have time I may post a proof here.

Respectfully anyone could use that username and I have been told quite clearly that this forum is affiliated to Custom Papers.

So I will not bother with any further answers since it is clear this forum is not the open arena you pretend it is.

It also verifies my view that I was right to complain. Clearly people here accept it is okay to treat a customer in the disrespectful way I was treated; if it is by their affiliated firm.

Precious.

Thanks to fiasco for posting the paper topic. Sane, self-respecting writers will now know to avoid it like the plague.

This might not be the right place to post, but should I use custompapers or graduatewriter?

This place is supposed to be about warning people where not to go. Although those two sites tend to shrug off bad press and accusations here pretty well, this isn't supposed to be a place for explicit recommendations.

Read: I must now return to trolling my own forum.

Here is another perfect example where W2B, Ed75, and Major make an unwarranted attack on a student posting a complaint. This is one of the purported functions of this forum, yet the parent company was offended and went on the attack. Public forum indeed! A little civil discourse and professionalism would go a long way here, yet they quashed, as they always do, a thread that could have turned into a helpful discussion.

And what's with the posting of a link to messages from a cooking thread? That is clearly a personal attack meant to intimidate. It is also an extremely petty display from a forum member who claims to be an exceptional Internet detective. Good job! You've saved the essay writing world once again.

If you offer a turn around in 24 hours, then it doesn't matter if the request is made on a Sunday night. You left the lights on, now deal with it!

The levels of quasi-bureaucracy at CustomPapers is something else and highlights why this and other companies should be avoided for specialized work. The requested work was clearly outside of their ability level as evidenced by the backpedaling.

It is also striking that the structure and tone from Kevin is remarkably similar to a frequent poster in this thread.

Keep my SN out of your posts.

I don't think you are familiar with the type. It's not specific to any company-- except those getting business.

It is good for student that the students will get the custom papers and UK essays. The custom essay or dissertation is an academic paper that is done specifically for more then one expert writer.

Tigerinlondon, Thank you for sharing your experience.
Any recommendation for a good service from your positive experiences so far? we are all looking to know about the good services.

thanks

Hi Guys,

I would like to share my wonderful experience with Custompapers.com. My cousin from a British university has recommended me to this site but I was not 100% sure if they would be able to give excellent results for a UK student. I thought about hiring the Ukessays service but they were just too expensive even if they look legitimate and have good press in the UK. Comparing the sites prices, CustomPapers came up more than 40% cheaper. For a student like me the difference is too great to ignore. It took me days to make up my mind and finally I did ordered from them. I placed my undergraduate thesis order in the first week of June and received it on time. I have today received the result today from my university and I have got 71, I am so happy. I used the work according to the allowed terms of course.

The person who left above not very favourable review made me so confused and worried, I have a feeling that its a fake review or he/she genuinely had bad experience with them. I rang them to question about this review but the customer services lady refused to comment as the review had no order number or any other details from which she could identify the order. I am so glad that my decision to choose Custom Papers was 100% correct. They followed all my instructions, and wrote each chapter in line with my research proposal. I found lots of resources myself and kept on sending it to my writer and every single source that I wanted in my literature review and methodology was included.

I recommend them to everyone looking for help with their research paper or dissertation. Students from UK should take notice too - good quality and UK experts can be available for less. The writer (his name was Daniel) was on point, professional and timely. Two thumbs up. Customer service is excellent with fast email replies and live chat support. I will definitely will be using their service again once I start my Masters next year.

Every student will have a different experience with any writing company. The experience is really requirement specific so just because one person had a horrible experience, we cannot say it will be the same for everyone else using the same service. Let's bear in mind that in a chat or forum posting, the writer has control of information and has the ability to distort information if he so chooses to. Whether or not he posts the whole truth, damage has been done to the image of a solid academic writing company. I am disappointed that this poster did not inform us of how things turned out. Nobody should be allowed to malign a company without evidence. The strength of his claims could have only been proven by one thing, his complaint winning in the BBB. Without it, he is nothing more than a disgruntled student whose words should be taken as what they are lies meant to harm a company that meant him no harm.

CP is not BBB-accredited. Are you?

As I explained in this thread, BBB accreditation (and an A+ BBB rating) means absolutely nothing and provides no protection at all:https://essayscam.org/forum/gt/safeguard-deceptive-writing-services-common-6339/

That's because the BBB isn't in the business of "evaluating" businesses or of serving as any kind of consumer "watchdog"; instead, their business model is simply to collect membership dues from companies that want to be able to display the BBB logo. The BBB itself even makes explicitly clear that it does not perform this function. Obviously, a poor BBB rating might be a good reason to avoid a business, and that's partly because of how easy it is for paid BBB members to maintain perfect ratings. The problem is that a high rating tells consumers nothing and doesn't mean that you can necessarily trust that business any more than any other business without a paid BBB membership. In many cases, businesses with numerous consumer complaints still retain A+ ratings while businesses that are totally legit get lower ratings simply because they refused to continue paying their BBB membership dues,

There's no need to take my word for any of this; you can just read up on it for yourself right here: business.time.com/2013/03/19/why-the-better-business-bureau-should-give-itself-a-bad-grade/

and here: money.cnn.com/2015/09/30/news/better-business-bureau/index.html

*CP is not BBB accredited, making this thread a particularly useless place to go all necro.

I'm not saying that makes CP a good or bad company, but I am trying to bait Cite into answering. Not that he hasn't said enough on his own to make anyone rational think twice about allowing him to solicit clients here.

It would appear that after all of the venting that the client did at this forum, his complaints were not resolved to his satisfaction. Whatever a satisfying outcome would mean for him. Why do I say that? He stopped posting midstream. He seems to have suddenly lost interest in his quest to shut down CP or, at least exact some sort of revenge upon the company. If it is true that he was refunded without question then there was really no need to post these stuff here. He eventually got his work done anyway.