When I consider that they only rely on Facebook and text messaging for their business, I tend to think that they have something to hide.

After looking over the FB page and seeking out reviews from other students, I was proven to be correct.
The service is horrible and should not be used by any decent student seeking academic help. The prices are far beyond the basic reach of students on an allowance or working part - time.
Since they charge per hour instead of per page, it stands to reason that any amount charged for the work will be overpriced. How exactly can the student keep track of the hours the writer used to write their work? There are too many gray areas in the services they offer. Nothing is clear when it comes to their actual services.
Just that they offer a wide range, nothing more. Customer service is limited to only text and Messenger services, which means if your phone is lost or out of juice, you are out of luck.
You can't reach them regarding your paper queries.
When you consider the poor quality of the paper that they provide, and the fact that they cut it so close to the deadline that revisions will create a problem in submission for the students, there is no way that this service can be considered anything more than a questionable company that cannot deliver on its lofty promises.