Worst Customer Service Ever - US Writing Corp Canceled My Order To Retaliate

Further to my other post:

I placed an order from a legit writing company located in the US. I sent them my sources asking for confirmation. Since I did not hear from them in 24 hours (I have all my email records as proof), I posted online saying that they did not reply me in the last 24 hours and asked if anyone has dealt with that particular company before. About 15 mins later, the legit writing company wrote back TO MY PERSONAL EMAIL ADDRESS.

I have copies of my email requesting a confirm of the receipt of my sources. I also have the time of my email sent and when you replied my email. It was definitely over 24 hours. It is obvious who is at fault here. Although I cannot do anything to complain because of you alliance with an essay organization, it doesn't mean that we customers are stupid. Ultimately, we know which is a reliable company and know how to make choices. If you continue with this kind of business practice and customer service, I am sure we both know too well who will suffer in the end."

Then David threatens to cancel my order:

If you want to know which legit company this is, please email me @yahoo.

This experience shows us customer service is just as important as the legitimacy of the company. I will never order from that company again. Instead, these are a few companies which I have dealt with and have excellent customer service.

Elephantessays.com - Answers my call even at 3 am in the morning (the research quality is not the best though but we discuss customer service here).

Custompapers.com - Replied my emails in a professional and personal manner within hours.

Apparently an essay organization gave my IP address to that company so that they were able to match my IP address to my Personal Email address.

1. Unless you own your own server - your IP address is shared with sometimes thousands or tens of thousands of different computers so in most cases knowing your IP has nothing to do with the ability to "match your email."

My account on an online site is anonymous. It does not have my email address or any other personal information.

2. They don't allow anonymous postings (just like this site) -- before posting a message you must provide username + email address. I'm not sure where you took the "anonymous account" from.

3. They refunded your money (most companies will not do that unless your lawyer calls them) -- it proves they are not as "bad" as you describe it. You got your money back and you still try to slander them...

3. Don't know if you are aware of the fact that posting personal emails on a public forum is considered unethical (if not unlawful).

(I find it interesting that Nicole is showing in this forum the same type of "malicious" multiple posting behavior that apparently got her banned at an online forum. I think the people at that forum need to hear about this. Don't worry, I'll tell them. Then, I'm sure they will tell the company. Finally, the company may come after you legally for your offering to libel them to anyone who contacts you.)

Nicole,

"If you post nonsense about us to a third party, we CAN easily return the favor. Think about that."

I have read what you posted above. I must side with the company. They did not threaten you whatsoever. There is a huge difference between the words "can" and "will." The company was just trying to tell you that you shouldn't make unnecessary postings on other sites when you could just deal directly with them. You totally jumped the gun. They were just trying to tell you that you wouldn't like it if they posted things about your order at another site, say, your school forum. It was a wake up call, not a threat.

"They were able to match your email address to the order you placed."

It seems that that organization revealed your email address to the company upon request, not your IP address. That online forum blocked you, not the company. If you are able to access the company's site, then your reasoning is unclear and your complaints are, like they stated, without merit.

"(the legit writing company) has showed us that you have since told them to continue with your order. However, you still want to post the same, malicious comments just to prove some sort of point. And you wonder why we have banned your forum access?"

So you admit to telling the company to continue with your order, and then you still went to another website multiple times to post the same complaint (or whatever you want to call it) that the company "threatened" you? What's your deal? That site was 100% justified in banning you. You're just trying to stir up trouble for trouble's sake. Seems like you could use some counseling.

Nicole, my solution would be -- go and set up your own blog (I have provide you with the link in my earliest post). Then describe the situation and post a link to the blog here because I don't think it is allowed to post slandering information (wheather justified or not) on here.

Major,

This girl has obviously got a screw loose. She's admitted to not reading the forum's TOS and privacy policy, and that's only one of her mistakes. She's already placed herself in a very poor legal position. If she wants to open her own blog to post this stuff, she'll really be asking for trouble.

I agree, but that's another pair of shoes... I think it's not legal to post just whatever one likes.

Member agrees not to transmit through the Service any unlawful, harassing, libelous, abusive, threatening, or harmful material of any kind or nature. Member further agrees not to transmit any material that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or international law or regulation. Attempts to gain unauthorized access to other computer systems are prohibited.

Tos - blogger.com/terms.g

If you go to that website, you can sign up for an anonymous account.

The email address I provided to them is not my personal email address, it is a different email address.

So please enlighten me, how is it able for the company to match my username to my personal email address if all they have is my other email address?


Don't I have the right to complain about bad customer service? Correct me if I am wrong but I thought slander means a malicious, false, and defamatory statement or report. My comments may be malicious but how can it be qualified as a slander when what I said is not false?


I did not know this. This is my first few times using a forum. Thank you for informing me and I apologize for my actions.

What do you suggest I can do to expose their rude emails to me?

It's simple -- you wrote something about the company they have verified that it is legit. They tried to help you by possibly asking the company to assist you. Don't see anything wrong with that - especially that they don't try to hide they may do so on special occasions.

I admit that it is my mistake for not reading the forum's TOS and privacy policy. At least I admit to my mistakes. But admitting to my mistakes doesn't mean you have to keep dissing me.

I honestly don't understand your reasoning, why is it opening my own blog to post this is asking for trouble. I thought anyone could post anything in their blogs. Of course, I may be wrong.

Nicole, you titled this topic: "Worst Customer Service Ever - They Canceled My Order To Retaliate".

Do you think cancelling an order equals "Worst customer service ever"? I would be very happy if I dealt with a company that refunded my money without mye contacting them several times at least.

I find it interesting why you like to come after me so much.

What is wrong with multiple posting when each of my post has a different message?

What about the other complaints posted on this forum? Are they not "malicious"?

How and when did I offer to "libel" them to anyone who contacts me? I merely said I will provide the name of the company.

Am I libeling a restaurant if I criticize the taste of their food openly on a forum and said I will provide the name of the restaurant for whoever contacts me?

I am no law student so enlighten me. You must understand the legal definition of libel for you to say it out so loudly.


Do you think cancelling an order the last minute without you asking them to do so is what would make you very happy?


If what I wrote about the company is legit, why did they delete it?

You still have not answered my question. How would the company be able to find out who I am if that website only provided my username and another email address to them?

And how did the company assist me by asking me not to post false information on other website instead of telling me whether they have received my many sources which was what I asked in the very first place?

Just noticed - seems like Amy like to do multiple malicious posting about me too. :P

It would probably not make me happy, but personally - if I was a student - I would MUCH RATHER PREFER to get my money back (even in the last minute) than to get a plagiarized paper and jeopardize my education (not to mention having to deal with the company to refund the money). I bet there are hundreds of other companies that would take your money and deliver whatever just to take the money and run.

I think you just overreact in this case.

May I say that this is only your personal opinion. If I placed an order for something, I would expect it to be delivered to me by the due date instead of cancelling on me the last minute.

Besides, this company is supposed to be legit, so why would I expect them to "deliver whatever just to take the money and run".


If you were counting on something or somebody for something very important to you to be completed by some time and they suddenly canceled on you, may I ask whether you would have reacted the same way?

I thought it is okay to post contents of emails or letters on this forum because in other threads, I have seen that the moderator posted a letter of a company with names crossed out. I thought it is okay as long as I don't reveal the name of the company.

Pertaining to Major's comment, I may be wrong and this may have been unethical or even unlawful.

If the moderator of this forum thinks that posting email content is unethical or unlawful, please feel free to remove them.

I've worked with dozens of "legit" companies (are the "500 companies" legit enough?) and they screwed something up so often that you'd even be surprised.

Enough is enough. I represent Essay Fraud. I will respond once in each of the duplicate threads created by Nicole (alias for Diana).

On September 16, Nicole, whose real name is Diana, emailed us to request that we allow her to change her username and email address. We did not question why. We told her to just open a new account, which she did. We now understand why she wanted to do so. She obviously had plans, in advance, to attack a company for no reason, and did not want the company to be able to identify her.

The company in question contacted us when they saw the unnecessary posts in our forum. The owner of the company asked us to tell him the email address of the poster. At our own discretion, we declined. He then asked if we would provide only the beginning of the email address (nothing after the @ symbol), which we felt was reasonable because he could use that information only to compare to his company's current customers. So, we gave him the prefix. There was no match in his company's records. But then we noticed that the IP address is associated with two different accounts. So we told the owner of the company the first half of the email address for the second account. Surprise, surprise, there was a match in the company's current orders.

We feel that the company in question did nothing wrong, considering Diana's malicious nature and relentless attacks over nothing of significance. The company finally decided to cancel her order because of her continued "anonymous" attacks against the company, even after she asked the company to "please continue working" in an email that the company forwarded to us.

Our decision to ban her from our forums is completely just. She should consider herself lucky that the company has not retaliated by posting about her actions in her school's forum, since the company's owner knows what school she attends.

Thank you all for taking the time to read the truth.

Regards,
Elizabeth

The above post explained most of my questions.

I honestly want to know that if I am at fault. I still think that I was treated wrong. I just want an unbiased view. I really want to know if it's me being biased or what. I showed my post and emails correspondence to all my peers and they don't seem to think that I am at fault. Of course, they may be biased.

Is it that malicious or wrong to post a comment asking if anyone has dealt with a company that hasn't replied in 24 hours and being mad after receiving a rude email from them saying that they could return a favor if I ever complain about them not replying again?

I never posted something false. I merely asked about a company that has not replied in 24 hours and then posting the second post (you can ask Elizabeth for exactly what I posted for evaluation purposes) because I was mad at how they responded.

I only made 2 posts!

Is that so wrong????????????


You have read all the email correspondences, you should know best. I guess you honestly think I over-reacted. Then may I wish with all my heart that this does not happen to you and if it does, I am sure you will not be upset by it at all.

Well, I think you did overreacted. You should know that when you buy a service from a company, they are not your slaves. As they say, s*it happens and the fact that something was not 100% perfect doesn't mean it's always like that. Again, I would appreciate the fact that they were fair enough to tell you it was not possible to deliver a good-quality paper on time; I bet you would have to go thru much more stress if they didn't refund your money.

My order was cancelled due to an inconsistency in billing information, Plz help!

i've tried to order a custom essays on WWI from ET several times, however, they kept sending me emails saying my order was canceled due to an inconsistency in the billing information. So can anyone tell me how to place an order using pay-pal???

is it possible for me 2 place an order with some of the ET writers here directly??

pay with CC and make sure you use the correct billing address associated with the card. I've placed orders there and have not had any problems. I believe soliciting writers directly from this forum is against the rules.

i triple checked my billing address, but it still wouldn't work... so i was hoping some of the ET writers here can help me place an order instead

It seems to me that your credit card is retarded.

did u try using another card or calling customer support at ET?

these are simple internet ordering issues. If you can't resolve issues like this, you have no business using your cc online anyway, or as I suspect, your parent's cc.

Why are you so rude? I bet you wake up mad in the morning. That's not good! Try being a little nicer and people might like you more. Better yet, you may begin to like yourself again!