I ordered a dissertation, but want to cancel it - help needed

I just ordered dissertation yesterday, but now i don't want to do it, i just want to cancel it, the problem is that paid by debit card, through barclay card merchant, today i phoned them that i want to cancel it, but they said they have already started it and can not cacel. Is that mean I won't get money back?

Well, they are doing this because their writer has already started work (for which they have to pay him) AND no one likes to give money back. Try speaking to them about partial refund (to pay the writer for the work already completed) and don't be arrogant to them :-)

Good Luck

Yep, partial refund (I would say about 90% of the order amount if you ordered yesterday).

it's a little unclear from your post if you contacted the company or the merchant that backs your debit card. if you contacted the company and they refused to offer a full refund, you have a couple of options:

1) Ask about a partial refund as Major suggested
2) Ask about using the money to pay for other projects that would be useful to you, since you don't want the dissertation anymore

the willingness of the company to offer a refund will depend more on the deadline that you set for the reception of the dissertation than the time you ordered it. if you gave them a month (or more) to write the dissertation, they should be more amenable to at least a partial refund. if you gave them less than a week, then I can see why they would refuse a refund. but you still have another option:

3) Contact the holder of your credit card and dispute payment through their standard procedures. that's not the best option but if this is a serious financial situation it may be your only choice.

good luck.

Yes, that is an option, but the company can sue the customer for breech of contract.

to writersbeware:

potentially. knowing the legality of the issue would require knowing the company, their posted procedures, the area of jurisdiction, and the contract agreed upon by the two parties. damages in the case of the breach (in the U.S., for example) tend to be limited to those advantages that would have been received by the injured party had a breach not occurred - in this place, the company losing the dissertation order could be theoretically entitled to monetary damages equal to the price of the dissertation order. but even then, the company would need to demonstrate that actual damages occured... ie. that a writer had started the project and had lost work time on this order. it's reasonable to believe that the damages would not be equal to the whole amount of the price of the order.

that's why i said timing is so important. if there was a month timeframe on this dissertation order, a not uncommon time period, then i'm about 98.7777% certain that if the client called to cancel the order the next day that the writer hadn't started the order yet and the company would have a tough time demonstrating damages if it did file a suit. However, if there was a 3-4 day timeframe, then that risk is much greater because that writer will have really started to work on it.

I didn't mean to sound like i was advocating option 3. however, if you need the money to pay your mortgage or pay hospital bills and the company won't budge or negotiate with you, then it's there. it's an option, but not a good one.

Don't forget the company pays for the transaction fees (about 4% of the order amount). In result, no more than 96% of the total amount would only be fair.

If they don't want to refund wait till you get your work back and say that it doesn't meet the requirements and you want refund. If you asked within five days of receiving your order they will have to refund most of it back.

Random, while it might be fitting given your username for you to be posting in a thread that's almost four years old, it makes it seem suspiciously like you might be here for less-than-honest purposes. You might want to stop that.

so bad with you.....i wish i could help you....but next if you need any type of assistance you can ask me through gmail (dot) com

"...and I'll be sure to provide some ESL shate for you--maybe even plagiarized!"

Technically, once you pay, you don't have any "right" to cancel unless that right is given to you in the TOS. You have entered into a binding bilateral contract that you can't breach without the other party's consent.

As a practical matter, you can ask them to cancel and they probably will to keep your good will, and depending on the time involved. If enough time has transpired that a writer has actually started (or is almost finished) working on it, they won't because that's not fair to the writer. I've had private clients cancel and I've never refused, but that's only because nobody's ever cancelled on me after I already started the work. In that situation, I'd either refuse (especially if I just turned down other work because of it) or I'd refund only in proportion to the amount of work still left to do and I'd provide whatever was already done by that time (and only if I didn't turn down other work because of it).

That issue doesn't come up that often. However, about once a month someone inquires about a quote on a paper, then asks for it, but doesn't issue the payment. I remind them and they say they're still deciding. No problem. But then, they decide they want it and pay me 2 days before it's due and they get upset when I tell them that I can no longer make the original deadline because too much other work came in since then that got booked the moment it was paid. Or they get upset when I tell them that the price for the original deadline has gone up because now it means I have to move things around or skip whatever personal plans I had to get it done for them.

Sometimes, I have to explain that one reason nothing goes onto my calendar until it's paid is precisely because the customer can always just change his mind anytime; so I can't ever turn down other prepaid work based on tentative agreements, especially with new clients. If an existing client just needs time to get a deposit cleared or whatever, that's a different story because it's not about deciding whether or not the paper is desired but I'm still not comfortable sending any work until it's paid. The only 2 times I've ever been stiffed for work it was both by long-time (as in 2+ years) clients who'd asked to pay late once or twice before and then asked to pay late on what they knew was their last work from me and they stiffed me. One of them actually had the nerve to contact me a year later asking if I'd write a job application letter for her if she prepaid it...the essay prompt was all about "financial responsibility."

You called the essay writing company and asked to have your order cancelled. They have the right to refuse to cancel the order specially if they have already received the payment for it. However, the company cannot prevent you from cancelling the payment through your card company. Provided you did not do an instant payment / the payment has not cleared yet, then you can still cancel the transaction and in effect, cancel the order with the company as well. They will not proceed to have their writer work on an order that they cannot collect on. The most that will happen is that the writer will receive a notification that the order has been cancelled. Don't let the writing company harass you into completing the transaction. They cannot do that. It is your right as a paying client to change your mind and cancel the order if you wish to. You cannot be coerced into completing a transaction you do not wish to complete.

Unless the deadline was soon, it is disturbing that the order (a dissertation) could not be cancelled less than 24 hours after being placed. Unless the writer jumped on the work the moment it was placed, it's unlikely that much--if anything--was done at that stage. The writer could reasonably request to be paid for his/her time for any research conducted and what was written already (if anything). However, it's unlikely one would be paid for research time if nothing had been written (even a couple of pages). Regardless, the company's refusal to refund the majority of your payment is questionable.


So instead of giving useful advice, you advise the OP to purposefully scam the company? Or more pointedly, the writer! I would hope the OP would not let a writer write a dissertation knowing the entire time he/she is going to claim a refund. What sorry, sorry advice!

I don't think there's any way to cancel a transaction paid for by debit card.


Correct. However, the OP never indicated the due date requested. It's not unheard of for customers to order a 100-pg dissertation with a 1-week deadline. That kind of thing does require the writer to start immediately, in which case, the company (or writer) has the right to retain pro-rata payment for whatever work has already been done before the cancellation request. Otherwise, in normal situations with a long-term dissertation-appropriate deadline, there's no excuse for not allowing the refund. When I was writing for essay companies, I'd occasionally get system notices from the company that a project on my calendar had been cancelled; but if it was a long project and/or a short deadline, I'd get an email from admin first, asking me whether I'd started the project.

It sounds more like the OP contacted his card company and asked to have the payment stopped. The problem is that the payment had already gone through. In which case, the only option of the student would have been to contact the company and negotiate a refund. Depending upon the company policy, the student will get a corresponding refund based on the number of days that the writer had already been working on the paper. So the order could have been cancelled, no question about that. The question, is really whether the company will want to refund the money or find a way to keep the full payment for themselves even after they applied the cancellation on the order.

My first question was actually, why did the OP decide to cancel his order? That is the same inquiry that the company would make once he called asking for a refund. Just like any other business, these companies have refund rules to follow. If his reason for canceling the order did not fall within their acceptable guidelines, then they would definitely not refund his paper and use some excuse to explain it to him.