I've been writing for Personal Term Paper since 2003. It's a totally legit company located in Jersey. You know nothing about the actual truth of that isolated complaint. They provide approximately 12,000 papers every month and any legitimate customer complaints generate a rewrite notice to writers.
Occasionally, you get ridiculous complaints like customers who submit their papers for academic credit (which the sales contract prohibits) and then request "rewrites" 2 weeks later based on their instructors' comments.
After writing a few thousand papers, I've collected dozens of loyal repeat customers who ask for me in all their orders. In that time, I've also had a handful of idiots threaten to sue (or whatever) because they wanted papers rewritten for being "too good" which isn't a valid reason for a rewrite. One time, a kid make all sorts of ridiculous requests for stuff he never had in his original order and when his request was refused, he accused me of "plagiarizing" a simple paper that I wrote about O.J. Simpson that was 100% off the top of my head for which the only thing I even went on-line to look up at all was the correct spelling of "Bruno Magli" shoes.
I've also had complaints that all my sources were "from New York" based on the fact that most book publishers are in NYC; and another time, a customer angrily demanded to know why I "left out" the book title "written by Ibid" in the Bibliography (I'm not kidding).
In my experience, most customers are very appreciative, but like any other business, sometimes complete retards order papers and they get very angry when they're told that they can't hold us responsible for their silly mistakes. I have no idea what happened to that one customer, but I guarantee that nobody just took his payment and then never wrote the paper. He's either angry and retaliating over something else or his essay went to his spam folder or something like that. More likely, his paper was never taken off the board by any writer and he never checked his credit card statement the next month to see that his prepayment was refunded in full. (If nobody takes your paper, that's what happens, because they're charged at the time they place the order.)
I think it's irresponsible to start calling an entire company a fraudulent enterprise based on a single unsubstantiated complaint like that whose veracity you know nothing about. If anybody REALLY wants to test out Personal Term Paper Writer, just order a single page paper and request Freelance Writer in your order. I can't refute the specific complaint you linked, but I can certainly prove that if you order a paper from them, you'll receive your paper by its due date. This isn't a solicitation, either; I don't really need that single-page order.