Hey iDylan,
I can tell you that I have come across so many complaints against this site. I have quite a few clients offering me their projects who got scammed by this site. The best advice I can give you here is avoid communication with them and let go. There is an instance where this company posted an entire essay of a student on a hurriedly created blog to ensure that he is not able to submit it. The student asked for a refund (and very fairly) as the work was sub-standard and not according to brief provided and they started black mailing him in return.

I would advice you to take some time out to carry out a thorough research on the writing services you have shortlisted before getting involved....