Let me clarify--- the 20 days Im pretty sure was the longest option available-as I know I was looking for the cheapest option (unless I misread the website and there was a much longer option) but I think that was it as I did do research on this company. It cost me more than 2000 dollars.(paid upfront) (due to a bad exchange rate--but still would have cost over 1500 USD if paid in USD.
As per my time line---It was for my Literature Review and therefore I did not really need it ASAP, as the lit review should be an ongoing piece of work. So, although, yes it would have been nice to get it in 20 days I was more realistic when it was not delivered on time. I certainly did not push hard as anytime that would happen, the writing was worse than normal OR they would repeat paragraphs etc...(it was a mess).
I was more interested in receiving a finished piece at an acceptable level --then it be completed so fast. But I didn't quite say that to the writers--I stilll said I would like it done ASAP, but with fine quality. I continued to work with the writer (s) to do this, and eventually accepted my position as the writer's editor and did what I had to do to make the writer's writing acceptable.
But I honestly can say the writing was sometimes not at a high school level. ( I also made my expectations very clear to writers and support staff through specific requests on their writing and provided documents explaining the type of writing I was looking for--with examples of acceptable level writing and unacceptable). This was not followed, yet I continued-- which is obviously why I became a pushover and my work was not prioritized in any way- even after requesting it to be made a priority. I recieved countless emails apologizing for things not being done to how I wanted--or for writers being changed-- always askign for me to continue service with them and will guarantee I will be satisfied.
I went through all this because I did not want to take more time to find another company. I held out hope it would work out. (which i now know was stupid and probably lazy on my end) .
But to be clear-- I was not asking for a refund because the paper was not delivered in 20 days. I asked for a refund because more than 5 months later--and I think 4-5 writers later- I still did not get close to what I wanted delivered---and the writer just seemed to stop working at the end.
The last 1000-1500 words sent to me took them 2 months and about 8--maybe 9 tries. I just got so busy (knowing id have to edit it myself) so I let the lack of work sent to me slide for a bit. Although always sending emails to the company asking for an updated version. (i wasn't that slack) Also, take in mind I only asked for 1500 words or so to be sent to me at a time, thus I thought making it easier for the writer ---and me so I could edit it in a timely fashion).
They seemed to give up and it was proven when I asked for a part to be done, (so i can move on with another section) and was informed it could be done (was being worked on) and was done. (days later than I asked). And yet an old version was sent. I felt like they were just mocking me!!
in my opinion, the writers and company I worked with were more than unprofessional. And I let them be. But I dont think that should mean the company does not take responsibility for their inability to provide a paper to their client--who paid in full. (thus granting a mutually agreed upon amt for a refund)--or full as was suggested in this forum.
If I even posted say 1000 words of anything that was sent from them--- (based on me paying for a PhD level paper)-- they would likely go out of business. The work was laughable yet at times would want to make me cry. But again, IM the idiot here for allowing it to happen.
If a company or freelancer can defend this activity--Id love to hear it as Im still waiting to know if I will receive ANY refund--let alone a full refund.
