Posts by criticaltheory

criticaltheory

May 03, 2010

Essay Services / UKESSAYS.COM: Disastrous experience in the making? [60]

I've been a customer with UKessays.com for about a year or so now, and in that time I've made 6 orders totaling to £1,800. All orders, except for one (which failed miserably), were of the 2:1 standard that was promised, and delivered on time. On top of that, their customer service has been nothing but top-notch. It seemed that they were pretty reliable... until today.

How it happened:

I ordered a 10,500-word (2:2) undergraduate dissertation on the 14th of April, and paid £945 in lump-sump, using my credit card, the day after. The order was due to be delivered by midnight on the 30th of April latest.

Five days before the due date, the researcher asked for a 3-day extension (so the new due date would be the 3rd of May), which I reluctantly granted. On the (extended) due date itself, I received the following message from UKessays.com:

"The researcher has contacted us regarding your order, for which they will be delivering the first parts today. I apologise for the delay in your order, the researcher expects everything to be complete by Wednesday* however they are still awaiting a reply to previous messages they have sent you."

*5th of May: that's two days late! Also, on the order page, they've changed the delivery date from the 3rd of May (which was the agreed extension) to the 5th of May.

I was baffled. When did I consent to another extension, let alone was informed of this? I'm absolutely sure that I was not informed, hence did not and could not have granted another extension. In my reply soon after, I told them this, and also wrote: "Please ask the researcher if they could submit everything by midnight tomorrow (Tuesday, 4th of May)." I received a message stating that they've asked the researcher to submit the order for tomorrow as requested - that's a day late.

Remember how the researcher said that they will be delivering the "first parts" of the order on the due date? Well, that didn't happen either. And I had to be the one to call them to find out! They said that it appears the researcher now wants to deliver everything in one-piece... I tried maintaing my patience, and told them: "Fine." But I'm not "fine with it", far from that. So far, the researcher has failed to deliver what was promised, and on several occasions.

All the while, there was no mention of their "delivered on time, or your money back" guarantee. From the way I see it, I will not be receiving my order on the agreed delivery date, hence I am eligible for a full refund. I'm wary that UKessays.com will try and pull a fast-one like they did with the unapproved delivery date - which I still do not approve of!

Any advice, thoughts or suggestions? Has anyone tried claiming for a refund from UKessays.com or had a similar experience to mine?

P.S. I'm expecting the order to be delivered today (4th of May), which will be a day late as the approved extension was only until the 3rd of May. We'll see what happens, and I'll be sure to keep you posted. For now, I'm really hoping to get my order by the end of the day, and my money back!

P.P.S. The delivery date is just one of the few problems that I've experienced with this particular order, but for the sake of focus and clarity, I've decided to omit the other problems until this particular one is solved. If you're interested in finding out about the other problems, let me know.

criticaltheory

May 04, 2010

Essay Services / UKESSAYS = UNIVERSITYESSAYS -IS IT A SCAM? [28]

Hey sallyturnstock,

Wow. I wished I'd known that. I've actually made received six completed orders from UKessays.com in the past, and all of the orders, except one, met the 2:1 standard. They were also delivered on time. However, the one order that didn't meet the standard had failed miserably. It seems it's just a matter of luck... I guess some writers are better than others. Did you try to claim for a refund? I believe they have a guarantee on your grades, otherwise you get your money back.

Also, check out this relevant thread:

On my thread, I mentioned that I've spent nearly £3,000 on their services to date. But I think I'm being screwed over on my latest, and most costly, order of £945.Follow my story here: essayscam.org/forum/es/ukessays-com-disastrous-experience-making-1697/

criticaltheory

May 04, 2010

Essay Services / UKESSAYS.COM: Disastrous experience in the making? [60]

Thanks the reply, WB. I tried sending you a private message, but apparently I don't have that privilege yet.

ukessays is now illegally guaranteeing grades

Out of curiosity, how is it illegal?

criticaltheory

May 04, 2010

Essay Services / UKESSAYS.COM: Disastrous experience in the making? [60]

I appreciate your replies, guys. But any thoughts on my case?

criticaltheory

May 04, 2010

Essay Services / UKESSAYS.COM: Disastrous experience in the making? [60]

Hi Carly,

Thank you for getting in touch. Apparently, I don't have the the privilege of sending private messages yet. Is there another way for me to contact you?

Update on the situation:
I have just chatted with Olivia from UKessays. She has asked the manager to contact me via the message system to confirm what they can do regarding this.

criticaltheory

May 04, 2010

Essay Services / UKESSAYS.COM: Disastrous experience in the making? [60]

I received two messages confirming their completion but they're nowhere to be found.

Keep trying until you get what you paid for. I've never had that problem with UKessays, like I said in my initial post. Hence, I doubt they'll "disappear" without even attempting to make contact. In the event that you still don't receive your order, they have the following guarantee:

"Once your order is confirmed with your writer, you can relax. We're so confident your writer will complete the job that we'll give you £100 if your writer pulls out -- plus your work for free."

All that remains is to inform the college my studies are over.

I'm sorry to hear about your depression. I sense desperation in your writing, and it sounds like you need help. Speak to your personal tutor, they're there to help. It's certainly not the end of the world, so hang in there, buddy. :)

Critical Theory - AA (Ukessays) gives lots of guarantees. However, they are meaningless because they themselves will not pay you a penny - it is up to the writer to pay you if they are late or plagiarise for an essay!

I'm really hoping that they'll honor the guarantee that they owe - specifically: "Completed on time or your money back and your work for free!". I've placed six orders prior this latest one, and have had no problem, whatsoever. Whether or not your claim is true will depend on how this issue is resolved. So we'll see what happens today.

Somehow, I am still hoping that UKessays won't tarnish their credibility by refusing to honor their guarantees. If they do, then they'll be sure to lose another loyal customer!

Update on the situation:

I've yet to hear from the manager nor have I received my order.

criticaltheory

May 04, 2010

Essay Services / UKESSAYS.COM: Disastrous experience in the making? [60]

No problem. Let us know how you get on, and whether or not you eventually managed to get your order.

P.S. I'm still surprised that you were not able to get through to them. I understand how there may be a wait with the message system, but I always manage to speak to someone over the phone even if there's a queue.

By the way, Brush, have you placed an order with them before or is this your first time?

Oh, can't you reply to the email I sent? Apologies, I did not realise!

I'm glad to hear our manager is contacting you, hopefully that will resolve the situation.

Sorry, I didn't realize that it was sent from your email address. I've replied to your message with my order number. I'm still waiting to hear from the manager though, and have yet to receive my order.

criticaltheory

May 04, 2010

Essay Services / UKESSAYS.COM: Disastrous experience in the making? [60]

That's horrible, Brush. I'm starting to sense that smaller orders (e.g. 2,500-word essays) incur less trouble compared to lengthier orders (e.g. dissertations).

I received two messages confirming their completion but they're nowhere to be found.

If you hadn't received those messages stating their completion, then I would've advised you to wait until midnight.

When you called, were you able to get through to someone? Have you tried chatting with a member of staff via their Live Support? As I said earlier, I can understand if there's a reasonable wait for the messages - I'm still waiting to hear from the manager via the message system too.

criticaltheory

May 04, 2010

Essay Services / UKESSAYS.COM: Disastrous experience in the making? [60]

Update on the situation:

I've just spoken to a UKessays representative over the phone. It appears that there hasn't been any progress or contact made with the researcher since yesterday. That's appalling considering that they've requested for my order to be delivered by midnight tonight! I was told that my case would be forwarded to their team, and that I should be receiving a call back from them today.

They did, however, agree that I did not grant another extension for the 5th of May, and can't seem to figure out why and how that's happened. Interesting. I can't wait to hear what the manager has got say about this.

Right now, I'd be happy just to get what I paid for. At least give me a definite answer - I still haven't received a reply to my message nor have I heard from the manager. So far, I've been the one who has to contact them for updates on this situation. It's been such a hassle trying to handle this. It's as if I'm not dealing with the same company that have been providing me with impeccable service in the past.

-----

Glad to hear that your problem was sorted out, Brush! Let's hope that my ordeal will be solved soon.

criticaltheory

May 04, 2010

Essay Services / Please comment : UK Essays.com / ukessays.co.uk [12]

Hi murad,

I've placed numerous orders from UKessays.com without any issues. They were delivered on time and met the 2:1 standard as promised (with the exception of one order). On top of that, their customer service was pretty good. However, currently I am experiencing problems with my latest order.

There's more information on the thread I made, and posts from other people as well. Hopefully, you can get a better judgement of them. Follow my story on: https://essayscam.org/forum/es/ukessays-disastrous-experience-making-1697/2/

criticaltheory

May 04, 2010

Essay Services / UKESSAYS.COM: Disastrous experience in the making? [60]

Thanks for your consolation, curious321.

They replied only once a day, and even then they once replied two days later, and that is even before I placed the order (which I did not). For me that gave me sufficient insight into the company to put me off ordering with them.

I'd say that is about the same volume of replies I receive from them on average. Unlike you, however, I wish I'd have picked up on the red flags sooner.

Another problem is if a company provides no guarantee at all, then thats bad, but if it is too bold and provides too many unrealistic guarantees, like UK Essays, then to me it's the same. Fair and balance is what it should be.

Hmm, I hadn't thought of it in that way before, although many in this forum have echoed the same sentiments. We'll see if UKessays uphold their guarantee of "delivered on time or your money back" - if they don't, then this would serve as solid evidence against them. Have you found a company that suits your needs, by any chance? I might have to start looking at competitors if my situation is not resolved appropriately.

I'll definitely keep you updated, and will also post in due time about other problems related to this order. Thanks again for your reply. :)

criticaltheory

May 04, 2010

Essay Services / UKESSAYS.COM: Disastrous experience in the making? [60]

WB, with all due respect, would it be alright if you PM Carly instead regarding these legal issues? Or perhaps start a new thread dedicated to the legalities of UKessays.com? It would help others who are interested to discuss this issue in a relevant thread.

Thanks for all your replies thus far, and I hope that you will continue to follow my story.

criticaltheory

May 04, 2010

Essay Services / UKESSAYS.COM: Disastrous experience in the making? [60]

Update on the situation:

Lo and behold, I received a promising message from a UKessays representative! I was told that I would receive an official confirmation of my refund - for those not in the know, I am due for a refund and a free order, because my original order was not delivered on time. One of their guarantees is to deliver your work on time or you get your money back. So far, it seems that they are intent on upholding this guarantee.

In the same message, the representative also explained that they have been unable to respond to messages quickly as they are currently in their busiest period. Since I've yet to hear back from anyone else in UKessays, I appreciate the efforts this particular representative has made in assisting my situation.

What are your thoughts on this recent progress? I'll be keeping you guys updated around-the-clock.

The 3 main outcomes to look out for tonight:
1. Message from the manager regarding this situation.
2. Official confirmation of the refund and free essay delivered.
3. Complete delivery of my order by midnight tonight.

criticaltheory

May 04, 2010

Essay Services / UKESSAYS.COM: Disastrous experience in the making? [60]

I'm not sure I understand what you are implying there, WB. :/

I say remain skeptical until they act on what they say

You're right, and I definitely will persist until this matter is resolved appropriately.