Isn't it funny that they have not replied yet. Perhaps this is because they are in fact deceiving their customers...?

Jennifer, this is just pathetic! Please give us clear definition of what UKessays consider to be plagiarism and what is not.

If you advertise that you will give customer £5000 if the paper is plagiarized - YOU HAVE TO GIVE them the money. Not poor expert who is working for peanuts. Giving customer details of the expert will not solve anything - if customer has to go to small claims court to get his money back - then your guarantee "£5,000 no plagiarism guarantee" is pointless, don't you think?

"In all cases, where the alleged Plagiarism is minor, or it is reasonably obvious that the alleged Plagiarism is as a result of a MISTAKE, the £5,000 No Plagiarism Guarantee WILL NOT BE PAYABLE"

"Where there is a discrepancy as to whether the Customer's findings constitute Plagiarism or not, the Agency will carefully review the Work and make a decision, having regard to all relevant circumstances and making reference to a qualified expert where they deem it necessary to do so. In such circumstances, the Agency's decision will be final"

So, even if the paper is plagiarized you leave a loophole for yourself to say that customer will not get anything! You MISLEAD customers on purpose therefore ukessays is scam!!!!

You say:

We now guarantee your grade!
Use our service and if you DON'T get the grade you want, we'll refund 100% of your money. This unique promise means you can use our service knowing that it's RISK FREE. No other essay writing company offers this - it's an industry first!

So I can order from you, submit this work to my university and if instead of 70% I will get 69% you will give me full refund, right? As this is all that is written on your homepage anyone will suppose this is the case!

You claim:
"Completed on time or your money back and your work for free!"
And immediately after that:

"The Customer agrees that this GUARANTEE DOES NOT APPLY IF THE AGENCY CAN DEMONSTRATE THAT THE WORK WAS COMPLETED AND SENT BY THE EXPERT ON TIME"

Interesting moment here: you do not say that work has been sent by AGENCY on time - you say sent by EXPERT - this clearly outlines that is the paper was not sent to the client due to MISTAKE OF THE COMPANY - customer will not get anything. What kind of guarantee is that!?

If customer has to pay for a whole dissertation before he gets 500-word sample from our selected writer - then this is NOT FREE TRY BEFORE YOU BUY!!!

Jennifer, as a company ukessays deceive customers by providing long list of fake guarantees which are contradicting company's terms and conditions. This is unethical business practices and in effect you are engaging your customers into contract on the terms different from those you advertise on your website. As a lawyer do you think its correct to do it????

Lastly, you promise your customers:
"Free help locating sources. If you can't find a journal the writer has used, we'll send it to you."
Please give us more details - would you send a hardcopy of the whole journal to the customer?
Would you send electronic copy of the article?
Are you allowed by law to do it? ;-)

WritersBeware,

What is the point of:

"ukessays is now illegally guaranteeing grades. If they do not promptly cease that blatantly illegal and unethical activity, I will be reporting them directly to one of the lead attorneys at Google."

"I'll give your company 72 hours to remove all advertising related to grade guarantees."

"I challenge you to clearly edit your advertising to communicate the fact that your company does not and will not pay a CENT of the bond in the event that the writer plagiarizes."

If you are not doing anything???

Sorry, I do not mean to offend you, but there is something strange about this. You threaten them (being completely right), they completely ignore you but you just seem to accept it.

So much not like you...

"Q = Is the expert or the company responsible for paying the £5k plagiarism guarantee?

A = The expert is directly responsible. The contract we have with the expert makes it really easy for the customer to claim the plagiarism bond, and this can be done via money claims online. However, if you read our terms, they state that if we have any money on account owing to the expert in a plagiarism case, we'll withhold this for the customer.

If an expert is found to have plagiarised, we contact them and give them the opportunity of paying up on the guarantee.

In practice, this has only happened a couple of times since we've offered this guarantee. In the first case, the expert refused even though it was clearly plagiarism - big chunks of text copied from a journal - in that case, the plagiarism scan had detected the plagiarism so ordinarily we'd have picked up on it before we sent the work to the customer but we didn't - the scan was sent on to the customer as usual, and the customer just pointed out that there was plagiarism based on the scan. We had about £1.8k of their fees on account and we paid those to the customer. We offered to help the customer recover the rest of the money in what was a relatively straightforward case, but they were happy with what they had. Obviously we refunded them too and had the work completely rewritten.

Another case was with a researcher, HR, who had been with us a long time. She submitted a dissertation which oddly plagiarised itself. As she'd been with us for ages and never made such a mistake before, we agreed to pay the client directly for her and deduct a small amount from her fees each month.

Both these instances were quite a while ago and I doubt with the expansion of our Customer and Quality team, improvements in policies and so on that we have now, and the improvements to our plagiarism scanner, that they would happen again."

Academic Knowledge said ...15-Jun-10 16:20:28
"Dear Researcher,

Recently we have had an instance of plagiarism, which has resulted in the client pursuing a claim of £5000 against the researcher. As such we felt it was important to contact every researcher in order to help you prevent plagiarism in the briefs that you submit, since we do not want you to be liable for any £5000 claim.

Firstly, remember when writing a brief that it has to be completely original; do not cut and paste from previously submitted work. This will be detected by Viper from our internal database and we will ask you to alter this so it is worth ensuring the piece is wholly original from the outset.

Secondly, our scanner may not have access to some paid-for journals so we'd ask you to bear this in mind. Plagiarising from journals can be picked up by the client and is a more serious instance of plagiarism, where a claim by the client will almost definitely occur and be successful.

Finally, make sure you reference adequately the second you use resources, no matter whether it is direct quotes or paraphrasing. It is extremely important as not only does this help you avoid plagiarism it also ensures the client knows exactly where the material comes from and increases the standard of the work.

If you would like to scan your work using Viper before you submit then please download this programme from scanmyessay.com. Please note you must select a researcher account.

If you have any concerns regarding plagiarism or need further clarification please don't hesitate to contact us. We wish you all the best with your work with us and hope that we can avoid all plagiarism issues.

Kind regards,
Danny

The Academic Knowledge Team"

Jennifer is not only ignorant, but too self-confident and it seems that the owners are admitting that Viper is crap!