Hello there LolaBlue,

Everything you described is indeed possible. Our service is customer-oriented and if the customer is not satisfied with the paper completed we do set it on dispute and review it.

However in cases like yours we do pay the writers for the work completed.

Dispute resolution might take up to two weeks so you will have to wait a for a little while.

If everything is like you said and you did write work that answers all the original requirements and the sole reason for dispute was customer forgetting to provide the instructions you will get paid.

Give me the order number if you would like me to take a look at it and give you updates on the status of your payment.

It is, Daniel, it really is.

I will be waiting for an order ID and then you will see a living and current example.

All the customers have an opportunity to request their money back if they believe the quality is not up to par as soon as the paper is delivered.

Both options are part of our MoneyBack guarantee* that you accepted upon placing the order.

At the moment a full refund is only issued when you provide your own version of the paper. It will serve as evidence that our writer's work did not meet any of your expectations.

The paper you provide will be discarded immediately after our review and will not be stored in our internal database or shared with any third party.

As of today you still haven't requested a refund in order 2534316 .

Please choose one of the options suggested so that we could review your claim.

*money-back-guarantee.html

pheelyks
Sad to see you remained just as rude and aggressive, Daniel.

If there is any trace of plagiarism in the paper we will proceed with the refund as soon as the customer points to it. We do have anti-plagiarism software and plagiarism is almost impossible.

You can read more about it here: /no_plagiarism_guarantee.html .

In this particular case the customer did not request a dispute yet, as soon as they list their problems with the paper we will be ready to make an appropriate refund.

pheelyks Thank you very much for your message, Daniel, I do assure you that despite your somewhat bitter accusations our company is not fraudulent in any way. Any dispute is resolved by following our MoneyBack guarantee that is available for everybody's review at any times, even before placing the order. It is rather clear and easy to understand and we do follow it if any conflicts arise.

miki, thank you very much for your reply, I apologize for taking some time to get back to you, I was not in the office yesterday.

As it turns out the service you initially ordered was editing/rewriting. Our MoneyBack guarantee states: 100% refund cannot be requested for orders with proofreading, editing or rewriting as the type of service, since publishing the paper our writer has completed online would not allow you to use your initial draft for further submission. That is why one of the refund options was blocked for you. Of course we will not be publishing any of your work.

You have stated that the corrections we did were minor and not what you had requested. I will now run a software comparison between our version and your draft and review in detail what exactly was rewritten. I will get back to you within one hour in our messaging system and back here as well.

miki thank you very much for your detailed feedback and cooperation.

I have reviewed the edited version of the paper and I do have to agree that not all of the changes requested were made and I have issued a full refund.

I would also like to apologize for any inconvenience caused.

Thank you for sharing your experience, TexasLanee, it is quite a shame it was probably not as enjoyable for you as we would have wanted.

Nevertheless I would still like to stress the fact that if the paper indeed has issues and hasn't been approved the customer will alway get their refund.

Our service is totally legitimate and my conscience is crystal-clear. Addressing what Daniel aka pheelyks said - we employ both ENL (English as a native language) and ESL (English as a second language) writers. Some customers require the writer who possesses a particular type of language. Each customer may choose, if possible, out of:

Best available writer;
English as a Second Language (ESL) writer;
English as a Native Language (ENL) writer.

If the native speaking writer is currently not available for completing a paper in any particular specialization, the paper can be completed by a non-native speaking writer, whose knowledge of English still corresponds to the highest TOEFL level mark.

We NEVER kept that a secret - feel free to check it via this link to our web-site's FAQ page buyessay.org/frequently_asked_questions.html#this_7

Upon placing the order the customer may choose their writer's category, here is a screenshot of the order page:

No, if that happens we will inform the customer and with their approval assign an ESL writer and refund the extra ENL writer fee paid. I hope that addresses your concern.

Sure, as you have seen in my previous post the customer can specifically request an ENL writer, the fee is +30%.

It is a shame your experience was not enjoyable. Please provide your order ID so that I could review your situation personally if you wish.