ok so an update on my situation. I have sent customer service a msg explaining my disgust at the situation at hand. I have received no response. I have requested a free rewrite from the wizz bang writer I was lucky enough to receive, and I have received no response. This was 24 hours ago and my original deadline was 2 days ago.
FLW, I think you would be the most qualified to answer this, but what are my options here? This is the first time I have ever used this service so I'm really uncertain as to where I can take this. I have paid a decent amount of money and it is looking more and more likely I am getting ripped off. Can the writer refuse a rewrite because HE believes he has fulfilled my specifications, when I clearly have told him he hasn't? It is no good providing a guarantee if they are unwilling to meet it. If I could get my money back I would stop all of the whinging, but that is looking unlikely. Does anyone else know how I could go about getting a refund here?