UK Essays - essay corrected but still of really poor quality

I paid to have a piece of work done by UK Essays and the advisor then got in touch and recommended a different style of report -at a higher cost. I agreed to this and on the day of delivery there was a number of requests for clarification by the researcher which led me to believe they were not working on the correct topic. When I queried this I was told they were asking for an extension to make necessary changes and I agreed to this. However a piece of work was delivered to me later that same day but I think it's really poor quality and certainly isn't what I expected to receive. UK Essays simply say its fine - THEY have no problems with it. I think I've been duped into paying an extortionate amount of money for a poor piece of work which doesn't help me.

Anyone else had such an experience with UK Essays?