very horrible customer care who cant even write simple English.all the promises and guarantees and what they provided me with was far from a 'model' paper. It made no reference to the subject or module I requested, the grammar was appalling and they had clearly just inserted names in an existing document, I asked for a revision after complaining and the document hadn't changed despite promises that it would be rewritten. When I finally realised that they were a rip of merchant and asked for my money back, based on their 100% money back guarantee claim plastered over their website, surprise they wouldn't refund.