"mariopuff" (Emmy),

Thanks for expressing your concerns. My name is Miriam, I'm a representative (salesperson) from CustomPapers.com. I've reviewed all of the model papers we sent to clients within the past two days that cost between $100 and $200. You see, we are very serious about quality control, and when we read about such problems as you have described, we look into them.

Based on your location (Australia), I was able to find the exact same model paper we sent to you (btw. you paid $120, not $150 for the paper).

What I found is that this model paper contained anywhere near 20% in direct quotes. In fact, out of 1,200 words, exactly seven (7) words were directly quoted. That is 0.05%, which is LESS THAN ONE PERCENT.

The rest of the model paper was written in the writer's own words, with proper APA-style citations any time she used information obtained from another source. As a side note, you asked us to use six (6) references, which we did, and each and every time one uses a source, one must cite that source.

It is your choice not to post the paper, but you should also understand that if you provide no actual proof to back up your accusation, we may be forced to show the proof to the public ourselves. Since you have made it clear that you will be significantly altering the model paper which we provided to you, there should be no risk in posting the paper.

Finally, it is regrettable that you didn't contact us directly so that we could help you resolve this situation. Vince123 aside (and please understand that the truth about his situation is far different than he has presented here), we work very hard to please our clients, and will indeed always correct any errors we make, for free.

Again, the model paper we have written and sent to you contained anywhere near 20% in direct quotes; it contained 0.05% in direct quotes, which is LESS THAN ONE PERCENT.

Because of this huge discrepancy, I encourage you to post the model paper which you received as a way to back up your claims, because just telling the other forum participants that this is the case does not make it true.

I also encourage you to email the company directly if you would like to resolve this issue.

Sincerely,

Miriam, CustomPapers.com