Georgio,

It is regrettable that you find it appropriate to slander a company that is simply holding to its clearly-stated policies and procedures, especially when there are so many objectively unjust matters in this world that require attention.

Nevertheless, we prefer not to be a potential victim of your slander, and so we have refunded your money.

Sincerely,

Miriam, Custom Papers

Georgio,

I am so sorry, once again, that you are disappointed with your project!

However, as I explained in my email to you, we make no pretense about guaranteeing UK-based work. There is no legitimate way for ANY US company to do so, as the UK grading system is very different than our own.

We post our terms and conditions prominently on our website, for all to see: custompapers.com/tos (Point #8)

That is all any business can do: be honest up front so that all clients can make their own choices about what they do. Again, when it comes to UK work, even UK academic writing companies do not always succeed the first time. They don't because that is the nature of UK work -- tutors tend to fail students very quickly for very little reason. That is why, incidentally, UK-based academic writing companies charge FAR more per page than US companies do -- because they allow for revisions.

If we charged double our fees, we might be able to guarantee UK work, offering endless revisions. But we don't, and again, we are clear that we don't.

Now, we do assume you did not submit this model paper as your own, because that would be in clear violation of our policies (not to mention those of your university), but that instead you had it judged by a qualified independent tutor. The grade you told me about is WELL within the boundaries of normalcy for initial submissions of UK coursework, meaning again, that UK work is judged very differently than US work.

If we didn't care about our clients, we would not have offered you a discount on your next paper. But we do. The reality is that, US or UK, our model papers enjoy an exceptionally high success rate. We feel bad that in this rare instance, that was not the case, so we did give you a discount on your next order. Nevertheless, however we feel, our company has clear policies which we must follow, just like all other companies, and so that was all we could do.

I hope you can find a way to understand this; but if not, I hope you also make sure to read the terms and conditions of all companies before you do business with them in the future! If you do not feel comfortable with them, then you can always shop around and find another company.

Thank you,

Miriam

Tdababseh,

I'm so sorry you didn't read my email before you entered this complaint in EssayScam.org. My name is Miriam.

The reality is that your paper is not late. We were honest in the beginning, before we asked you for any money, that we could not meet your original requested deadline. You agreed to a new deadline, which we were clear was 11:59 PM, central US time, on April 11, 2010. That is tonight, one minute before midnight, central US time.

Nita did ask you for an extension; I saw her request and your note telling her she could not have more time, and made a clear mistake: I assumed the paper had indeed been delayed. And I apologized for what I thought was a delay.

But that was incorrect, as the paper was NOT late. :-) Both Nita and I emailed you to explain that we were clear all along what deadline we could meet.

And so, to be clear, your paper was not late, and still is not late.

You will receive what you paid for, by the deadline you asked for, I assure you.

Sincerely,

Miriam, Custom Papers

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