You already answered your own question...How can a service be reliable and not having sent you a single response since Monday?? And this guy Andrew Gadd should be ashamed. At least he could reply and tell me "OK mate, I cannot do it".

Babel Editing: I could give you countless reasons why somebody wouldn't write their essays themselves but I guess you can answer your own question by yourself as well

I'm doing my masters and I just needed extra support, as though I had an assisting writer to help me

I don't have a good experience with this site. I sent an e-mail last Thursday evening, giving a good description of what I wanted. They claim they would answer in 2 business hours but they responded after 30 hours, at Friday night, giving me details about my writer, Andrew Gadd. He contacted me next morning, I sent him the details, he assured me that he will do proper work and he NEVER sent me a single response since! I sent the site a complaint and they never responded, either.

I realize that it may be an issue with this writer but at least I expected a response from the site. The good thing is that they ask for payment after the work is carried out. Nevertheless, I lost 3 days, which is precious for me, as my deadline is near