Hi All,
As WB identified, this isn't our support system - on that point, please check the holding page on our website and contact us using the email addresses provided.
I do appreciate that it's taking a while to get through all the emails, but we are getting through them as quickly as we can.
Even if we do not reply, we are getting all emails through, and we will get all work out by the end of the day.
For all other enquiries, please please email the addresses on the website.
Cheers,
Liam
P.S. WB, I'm sorry you are not happy about us 'breaking the rules' - this situation is far from usual, and we are simply trying to do the best for our customers, both buyers and writers - we have provided email addresses, and I've asked people to use them, as above, but at the same time, we want to help our customers in any way possible, and resolve issues as quickly as possible.