Paid 200 pounds to oxbridge essays and i ended up getting 48%

My name is Titi, I paid 200 pounds to oxbridge essays for 65-69% and i ended up getting 48%. The comment on the essay says that I didn't paraphase but all was directly quoted. When I called them to explain everything to them, they told me that I can't get my refund back because, I wasn't suppose to submit someone else's work and that they give people who order an idea what the essay is about. Can you imagine and I wasn't told that before ordering or after getting my work.