Frustrated new writer (my first assignment from Academic Knowledge)

Received my first assignment from Academic Knowledge, and was given 16 hours to review, edit and critique a 10 page law paper. The problem - which i immediately communicated to the company - was as follows: the question presented was a request for legal advice based on a specific set of facts relating to topic A; the essay was a theoretical discussion of relevant law regarding topic B. Needless to say, topics A and B had absolutely nothing to do with each other. Moreover, the the essay never mentioned the relevant fact pattern. I sent 2 messages to the company, and in the interim reviewed the paper based on its content - without regard to the initial question. It was horrifically written, and took hours to rework. I sent in the heavily edited paper on time along with another message regarding the disconnect (which the company claims not to have received). The only response I have received (after the deadline) stated that the client provided the question, instructions and the essay, and that should be enough. Thereupon, I revised my critique to give the paper a "fail" grade for unresponsiveness. Is this kind of thing the norm? Any advice as to how I should/could have handled it differently? I found the company's response, or lack thereof, infuriating.