Dear Sir,
I'm authorized to represent EssayWriter.org here on EssayScam. The situation you've described is unacceptable according to the actual policy our company and highly improbable in fact. Anyone who could cover such actions by some odd "policies" was lying. EssayWriter.org is a reputable and respected service, so we wouldn't risk ruining our good name like that. If everything you've said is true and you were treated like that, please be so kind to contact us as soon as possible. If you can provide all the information on the situation, then I assure you that we will do our best to sort it out. The operators will be penalized and you'll get what you've asked for. Our company's policies are aimed at serving customers, not cheating people. I really hope we can help you.

Sincerely yours,
Martin