Yes that's how it works at the moment. I admit that this is far from perfect, in terms of protecting the writers, but we don't have a better design for handling such situatioins (urgent revision requests) at this moment.
Don't offer them, period. Revisions requests should always have at least a 24 deadline, and if it's a request based on changed instructions the customer should have to place a new order with a new deadline that the writer can decide to take or not, like any other order.
At least we do everything possible to satisfy the customer, with the way it is working now
Other than hiring truly competent writers, pleasant and knowledgeable customer service reps, telling the truth on your websites...yeah, you guys are great.
So we _presume_ that there was something behind the revision request, and make the writer try to adopt to customer's demands.
You presume incorrectly nine times out of ten, in my experience. It doesn't take something as extreme as a complete change in topic to make a rewrite request unreasonable.
If you have a better idea of how these urgent revision requests should be handled so that both customer was provided revisions when they still have time, AND writers were protected against inadequate requests, I am listening.
Why exactly would I give you business tips when a) I now secure work through a competitor and b) you still owe me money for services rendered? You've been doing this for years; if you're too dense to come up with better ways to operate, that's not my problem.
In regards to where the fines go, let me check and get back to you shortly.
Uh huh. The owner and direct manager of the company's overall operations doesn't know his own cash flow. I'll buy that.