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How often do I have to reply to client's emails?


Kiri  1 | -   Freelance Writer
Apr 10, 2014 | #1
I'm a new writer. If I work with a student on their example research, do I have to reply to his/her emails every day? How often do I have to communicate with him/her? I'm just afraid that I will have to spend too much time answering their emails and won't have enough time to focus on research. What's the best way to go? I prefer to send a completed order once it's ready.

I've heard other writers skip communication to avoid confusion or adding extra instructions that would add to workload without an extra pay. Your thoughts?
Major  35 | 1449 ☆☆  
Apr 10, 2014 | #2
Reply as often as necessary ;). But you're right that some clients waste too much time on making their writers reply to emails that don't bring anything useful to the project.
MeoKhan  10 | 1357   ☆☆   Freelance Writer
Apr 12, 2014 | #3
will have to spend too much time answering their emails and won't have enough time to focus on research.

In such a case, I feel that the client most probably has nothing else to do. You might want to explicitly bring to the client's attention that you need time to research, reflect, and write. Probably, there is no other way this issue can be handled, is there?
VernonBarth  - | 31   Student
Sep 18, 2014 | #4
It's not necessary to answer the each and every email of the client. You just tell him/her the current status of how much work you have completed. No need to reply for his every email, he mail you every time but you don't reply every time.
DavidWilliams  - | 20   Student
Dec 30, 2014 | #5
I think it is not necessary to reply all their mails. If you need to ask anything or your client asks anything about the writing then you may reply and clear their confusion or else you don't need to reply every time.
Smiley73  4 | 591 ☆☆  
Sep 01, 2017 | #6
Write EmailI never respond to a client more than twice in a day.

Specially if the client has a knack for waiting for my response and immediately sends off an additional email or two throughout the day.

Pick which emails you respond to. Make sure that you respond only to critical emails. Any emails asking for updates, status of current work, or whether you received an additional file or not can wait. Prioritize the writing of the essay, not the emails.

Responding to the emails on a regular basis will not get the essay finished faster. Just send the client an email once saying you will only respond to the important emails so that you can focus on developing the best paper for him/her at the soonest possible time.

Remind the client that a deadline was set before you and you have to meet it otherwise the client will be in trouble with the professor.

That normally stops the regular email inquiries from coming in.
FreelanceWriter  6 | 3089   ☆☆☆   Freelance Writer
Sep 01, 2017 | #7
In my experience, the only time client emails are ever an issue is with skittish first-time clients who don't yet know for sure that I'm legit. My website FAQs explain that once the project is scheduled, they won't be hearing from me until I deliver the project unless I have a question, and that they won't be getting any "updates" before I deliver the project. If they email asking me "how's it coming along?" days before it's due, I just remind them what it says in my FAQs about updates and I tell them that I understand why they might be a little nervous with our first project, but that they're just going to have to trust me that they'll have it on or before whatever deadline we agreed to initially. If they happen to be forum members, I ask them to use the search function for the words "coming along" here under posts from my S/N. Once we're past the first project, they rarely bother me except maybe just to make sure I have their project on my schedule, which I don't mind.
Write Review  1 | 546 ☆☆  
Feb 23, 2019 | #8
Generally, the writer must contact the student once the work is accepted on his part. The first email is meant to familiarize the student with his writing assistant. This means the writer will introduce his writer ID to the student and discuss the preliminary information required for the completion of the paper. A follow-up email must be sent once 50 percent of the paper has been completed. Just to let the client know that the work is progressing and submit any drafts as the client requires (or not). Then a final email is sent once the paper is submitted to the client. Basically, a mid-length paper requires the writer to contact the client at least 3 times, the response emails depending upon any follow-up or additional emails coming from the client. The policy is simple. When the client emails, the writer responds. It is a must. It is all part of writer PR work and company-client relations. Emails should not be counted, but if you have to, then it is at least 3 emails per client.
writer4life  3 | 297  FEATURED   Freelance Writer
Feb 24, 2019 | #9
I communicate when necessary. Typically, I will send an initial intro email letting the client know I received everything, to reiterate the deadline, and ask any pertinent questions. I also let them know that their project will be ready/emailed to them on X day by X time. I don't mind an occasional check in from my clients if the deadline is far away, but I don't appreciate daily emails just to ask how it's going. I get that some clients are antsy, but I can either work on their project or email back and forth. I stay busy, and I don't have time for both. ;)
Study Review  - | 254  
Apr 11, 2019 | #10
I also agree with what most writers state here. If there's an agreed upon deadline already, then it's quite unnecessary to constantly keep asking about the project at hand. It only takes the attention away from actually doing what I'm supposed to be doing.

I do have to add, however, that it is also dependent on how massive the project is. If it's a small writing task (blog posts, one-page long essays, etc.), then I wouldn't of course bother with updating too much. If it's a bigger writing task that requires more time and research, then I do understand the client's need to ask from time to time especially if they are investing a lot of money in it.
Cite  2 | 1853 ☆☆☆  
Mar 22, 2020 | #11
My policy is to make contact with the client at least 3 times, depending upon the due date of the order. The 3 contact rule is to allow the student time to correct any instructional errors or make revisions to the draft before I have to submit the final copy. I hold my writers to the same 3 contact rule. The only exception is for quick turn-around orders for 48 hours or less. I won't waste my time or my writer's time trying to contact the client about instructions with a time crunch situation. If the client waited for such a deadly hour to order the paper, they know that the work will be rushed and as close to perfect as possible. The writer will not make contact because the focus will be on completing the paper based on submitted instructions and reading materials. I work on direct client orders in the same manner. I will never ask my writers to do something that I am not doing myself.




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