TrustPilot reviews cannot be relied upon. There was a time, when that company first started, when they gave honest reviews of the academic websites. They allowed students to openly post the truth about their experiences with the companies. That is long gone now. They have gotten into bed with the negative writing companies, agreeing to keep all negative reviews off their website for a cost. It is just a promotional campaign site now. The reviews are written by the writing company staff and are posted to that website without any thought given as to how it could affect the student / potential client in the future
The opinions are that of the author's alone based on an individual capacity. Opinions are provided "as is" and are not error-free.