Can I cancel an order within 24 hours?

Hi,

I placed an order with ozessays (Private Writing, supposedly US-based) less than 24 hours ago, but I'm overcome with first-timer guilt. I've emailed the company and messaged my writer requesting a cancellation, but I haven't had responses from either. The writer also didn't respond to my earlier message about the assignment details.

Is it terribly gullible of me to expect a refund? (It's only $45 so I won't be brokenhearted if I don't receive it back). I should state that I'm not questioning them or the writer, I really just don't want to have someone write my work or...um, provide my guidelines.

NB I've checked the Paypal status and the payment was completed, so I am ineligible to cancel it that way.

TIA

Not sure what your real story is, but ozessays doesn't claim to be US-based, they're Australian. No idea if they're legit or not, but if you placed an order you really don't have a right to cancel it.

No, they're definitely not Australian; they're the Aus version of Private Writing, which claims to be American. Judging by the spelling and grammar (that I didn't pick up the first time I viewed the site - read: in a essay-induced stupor) they're not based in ANY English-speaking country...

ozessays.com does not claim to be from the US, nor does ozessay.com. Considering "Oz" is used to refer to Australia, this makes sense.

What website are you talking about, specifically?

Sorry about the confusion. The exact site is ozessays.com.au
They claim to be Australian. They are not Australian, it is merely a facade. The payment went to Private Writing (privatewriting.com[DND*]). PW claimes to be US-based. *snort*

I just can't hand in something I didn't write and want a cancellation.

I appreciate your help though.

I've considered requesting a partial refund, but I highly doubt any work has been done on the assignment yet (specialised area and unusual coursework. It's not just an average essay). I've maintained a polite tone in the email to the company, but as they're not responding I'm thinking...scam alert.

No, the exact site is ****.ozessays.****. Filling in the asterisks gives us the exact website.


Glad we got that cleared up.

As for the real issue, you should be able to receive a refund if they don't deliver on time, deliver a plagirized product, or in some other way fundamentally fail to provide the product you paid for. Otherwise, you contracted for a service and you can't cancel it just because you think better of it later. That's part of the caveat emptor concept.

Of course it is. How silly of me. Thanks for clearing that up pheelyks :-)

And one final question:

As I've messaged the writer with my little "I'd like to cancel the order" spiel, what does this mean for the writer? Will they even bother to respond to this? Will they move on to their next job and let the company take my payment?

I respect the [legit] writers, but...ugh. This whole thing is not for me.

The company is owned by Alishan Travel Agency, and their employees are in India, Bangladesh, and the like. The registrant of the OZ site is from Asia Pacific/South East Asia.

The word ALISHAN is from Hindi language!

whois.domaintools.com/ozessays.com.au

Also check the AusRegistry:

There are 2 websites with the same SLDs and TLDs. The different is the "S" in the SLD - i.e. (1) ozessayS.com.au, (2) ozessay.com.au.

Alishan is from Urdu language and not Hindi.

All academic outsourcing companies have a cancellation procedure for their orders.

Depending upon the length of time that it takes you to cancel the order though, you will also be facing penalties that will be deducted from your refund.

You have the right to cancel your order whenever you feel like it. Just remember that you will have to justify the reason for the cancellation and pass through a cancellation interview with the company representative. It may take some time for you to get your refund specially if you passed it through PayPal.

If you passed through Paypal, you will have a better chance of cancelling the order because if the company doesn't agree or gives you a hard time about it, you can always file a Paypal charge back or a dispute. Those are the simpler methods of getting your refund.

While some companies would say that all transactions are final, no refunds, Paypal offers you the opportunity to say "In your face" to those fraudulent companies.

I hope you were able to cancel your order without encountering any problems.

My company offers a 24 hour full refund policy for such instances. I do not penalize the student for developing a conscience and deciding to do the work on his own. Or, if he thinks he can get a better offer at a different academic writing company. However, I have a caveat to this rule. The paper must not have been assigned to a writer yet within that time frame. If a writer has already been assigned and he has began draft work on the essay, then a 10% refund fee will be charged as payment for the writer's troubles. You should expect a refund in this case. Just don't expect it to be a full refund as the company may have certain refund policies depending upon the number of hours or days that the order has been with the company.

I wish that more companies would implement this type of mindset when it comes to dealing with refunds from customers. Oftentimes, companies tend to be forgetful of the amount of effort and prior research that writers have given to the orders that they had already taken. Having said so, it is only fair to say that clients should be able to cancel for as long as the reasons that they put out are legitimate. Writers, on the other hand, should be respected for the amount of effort that they've given to an assigned work.

Generally, it would depend substantially on the deadline. A request to cancel a project with a long due date isn't necessarily unreasonable; however, if it's a rush project, the deadline is the much more important determinant of what's reasonable and fair than the amount of time elapsed since payment. Sometimes, if it's a project due in a day or two, a writer might have started working on it immediately, which is often necessary with very short deadlines.

In principle, if the writer has already started working on a project, he's entitled, at a minimum, to payment for however much work he already did before cancellation, not just 10%. If I ran the company, I probably wouldn't allow any project to be cancelled once a writer had started working on it. I'd ask the writer how much was already done before responding to the customer about the cancellation request and (maybe) also ask the writer to send me whatever he already wrote. Then, at most, I'd offer to allow the customer to cancel only the remainder of the project if I allowed any cancellation at all of a project already in progress. Aside from the fact that the writer could have already written much more than 10% of the project, a lot of projects involve substantial research time before anything is actually written, which means even paying the writer for whatever portion has already been written isn't really fair to the writer.

Most companies have a refund policy for the students. 24 hour turn around orders come with little to no refund policy because the order is dispatched quickly to an available writer, who then has to work like The Flash to complete the paper. That is why it is difficult to refund the quick papers in most instances. The writer is usually expected to turn in the paper for deliver within 12 hours at the most. If a student knows the order has a quick turn around time, he should definitely check the refund policies before placing an order. Just in case he is struck by student guilt later on.