It is the duty of the company to inform the writers through a message blast when there is a problem with the server. There should be a redundant system in place to still allow the clients and students to access the orders during this time. Order taking may be taken offline within the backup system, leaving the focus only on upload and download needs of the respective parties. There need not be a complicated manual system in place as Cite indicates. That is so old school, it would simply take too long for the clients to get their papers that way. The clients should also get an email or text blast regarding the server status on a regular basis during the down time. That way the student will not worry that he has been scammed by the company and, he can make adjustments to his submission deadline if necessary / possible.
The opinions are that of the author's alone based on an individual capacity. Opinions are provided "as is" and are not error-free.