DEGREE ESSAYS UK - WONT BACK UP THEIR ADVERTISED GUARANTEE

Hi,
I ordered an essay from Degree Essays UK (UKessays.com). I paid for 5 days delivery but they asked for 7 days which I agreed to. On the day it was due I received an email saying that the researcher had pulled out and that I could either have a full refund or they could find another writer. I opted for another writer and received the essay a week later as expected.

On their websie it clearly states under their guarantees section that if your essay is not received on the day as promised you would get a full refund and the essay as well.

I phoned Degree Essays UK and asked about this as I did not receive my essay on time (I finally received it one week after it was originally promised) and they were very rude, refused to let me speak to a manager and told me to stop phoning!

Any ideas on what I can do. I feel that I am entitled to my money back as I received the essay one week late.

Thanks in advance

Sorry, I should have put that the promise on the website is

'All work is guaranteed to be completed on time or we'll give you your money back and deliver the essay for free. '

Take them to the small claims court or contact trading standards

Do you think that I have a case? I wasnt too sure so I thought id come here and see what other people said. Im trying to get the contact details for a manager or head office but they just keep refusing to speak to me.

Im just miffed that they make guarantees that they dont stick to.
Thanks

[Somehow, I posted in the wrong thread, so I've removed the text.]

Although they work out of an office in The Ropewalk, Nottingham, their registered address is:

Academic Answers Ltd
Peak House,
Works Road,
Letchworth Garden City,
Hertfordshire
SG6 1GF

They're owned by Barclay and the office manager is Tony. This info is all on their website.

If you want to complain to trading standards, it will cost you nothing: consumerdirect.gov.uk/

A claim in the small claims court will cost you about £50 and you can add this cost to your total claim.

If you want free legal advice about your rights you could always contact the Citizens Advice Bureau.

I'm assuming they don't like giving money back as it impacts their profits. Newspaper reports on state that he makes £1.6 million a year, and drives a Ferrari and a Lamborghini, so I'm guessing he likes to keep the money rolling in.

(education.guardian.co.uk/higher/news/story/0,,1834073,00.html)

guardian.co.uk could use some proofreaders though:

Aye, it's not known as "The Gruniad" for nothing.

mollies_mum!

Try to approach Barclay personally, maybe this will help ;-)

"You've probably heard of a few of the American student sites that have caught on over here. Oh dear - what a load of absolute over-hyped **** they are (excuse our French, er... we mean English). Who wants to go and upload photos all day for no reason? Is that the best those Yanks can do?"

-- myc lique.co.uk

What a d bag. F?*k that yellow-toothed British pansy Littlepis. He likes to insult Americans, does he? Well now...let's see how he likes it when Americans stop ordering from his s*ty sites. My mission starts now.

WritersBeware, im supporting your mission!
I will contact trading standards and look into filing a claim in the small claims court as well although Im not sure how I go about that...

You can make a claim online to the small claims court moneyclaim.gov.uk/

The Citizens Advice Bureau shoud be able to help you if you need help filling out the relevant sections.

PS I think all student sites are garbage: myspace, bebo, facebook... I don't think Barclay's efforts are any better or worse

Dear All,

I have read this complaint and the customer certainly has a more than valid point. I'd ask them to contact us so we can arrange a full refund and ensure the free rewrite is delivered as agreed.

Dealing with hundreds of orders a week regrettably there is the occasional order when something like this goes wrong.

On this occasion we could have done better, and we did not meet our guarantees. I'll use this as extra impetus to give all staff a refresher on company polices today.

Regarding the 'playgroundesque' rant of Writersbeware, I'm not sure that somebody claiming that "Is that the best the Yanks can do" is insulting on one hand and on the other hand failing to acknowledge that extolling,

"d bag. Fk that yellow-toothed British pansy Littlepenis" makes them and their comments appear slightly incredulous is compus mentus enough to warrant a reply, but in the interest of public relations we'll give one.

The comment on the studentjam website pertains to websites such as Facebook et al. Apologies Writersbeware if you are actually the owner of that billion dollar website or a rival USA student networking website and took personal offense, or, as is more likely you took this as a general attack on the USA.

Mr UkEssays loves the USA and visited there recently, as well as donating $15,000 to the Buffalo Sabres Youth Foundation for the kids of Buffalo, New York.

See the picture of him in Buffalo here and his comments buffalorising/story/game

A few quotes for you

On Buffalo -

"What can I say - and we thought the hockey team were amazing! Simply the nicest people we have ever met. Buffalonians hold values true to my own heart, without exception, they are decent, honest, unassuming and hard working people."

And

"In short we came to Buffalo as Sabres fans, and we left the Sabres, as Buffalo fans!"

Hardly an anti-USA man, I think even you'll agree.

Like most people he does of course dislike ranting idiots, of which there are plenty in both the UK and the USA, and of which you are seemingly one.

Judging by your attempts to try and prevent Americans ordering from us by a fairly innocuous comment on studetjam, just like a sizeable proportion of posters on this website, you're likely a competitor or in the hands of a competitor and warrant no further discussion.

I'd like to apologise to our customer once again, and thank them for ordering from ukessays.com and look forward to righting this wrong for them so they are fully compensated.

Best,

Tony

Manager

Ukessays

It's always good to see companies openly responding to posts and sorting problems out - rather than dissing the complainants as so often happens on here.

Hope it all works out for you Mollies_Mum.

Well thats a turn around considering no one in the office would allow me to speak to any management.
Im going to try and make contact again with Tony, I will let you know asap the outcome.

I'm sure you'll get your money back mollies_mum; either your post or writersbeware's threats have made the company pay attention.

Did anyone look at that link? He's done alright for someone who started a family so young. Born in 1978 and with a 13 year old daughter - I noted that he did say "our" children and "my 3 little girls" - so that would make him a dad at 16.

There's obviously not much else for entertainment in the north of England.

Thanks Dylan and Torchwood. I also appreciate Tony posting on here and offering to put things right. Its a refreshing change. I'll keep you all posted, hopefully he'll keep his word.

Actually, I was referring more to YOUR "playgroundesque rant":

"Oh dear - what a load of absolute over-hyped **** they [Americans] are (excuse our French, er... we mean English)."
-- Barclay and Tony.

My advice to you, Tony, is that if you don't want to play, don't start the game.

You should have apologized for insulting the Americans who line your pockets and removed the purposely insulting text from your site. Instead, you have chosen to backup your dislike for Americans and make light of the fact that you badmouth Americans to your British audience in order to generate antagonistic dollars.

Tony, why don't you insult Americans on UKEssays? There's no money in it, that's why. In fact, you know you'll lose a great deal of business from Americans. You do it on myclique because you do not want or need American business at that particular site. However, I believe that ALL of your potential customer deserve to know, in advance, your REAL sentiments about Americans when money is not at stake.


You picked the wrong person to insult. Keep an eye out for my reviews.

Reviews of what? Degree Essays UK? I don't see how you can review a company unless you've either ordered from them or worked for them.

I'm not fond of slanging matches as I think they deter legitimate customers / writers from posting. Usually the only people who want to get involved are those with vested interests to protect.

Just in case anyone isn't aware of the forum rules (which I'm sure Major will point out are in need of some proofreading ;-)):

5. All posters agree to be respectful to each other, moderators, and to owners of essay writing websites. EssayScam.org has the right to ban posters who do not abide legal and social norms and regulations.

Dylan, when I posted, I was not referring to any known member of this forum. The first direct attack of one member on another came from him.

My "vested interest" is that I take great pride in being American and don't like people who play on both sides of the fence just to make a dirty buck.

My review will concern the crude nature of myclique.co.uk and how the owners insult the same American customers who pay them at UKEssays.com.

I get that.

I would have thought the exchange rate would be a sufficient deterrent to US customers thinking of using UK essay companies.

mollies_mum,

Did you get your money back?

Hi Becky, I was promised on friday that it would be sorted and that I would be fully refunded into my bank account today (Monday). I have yet to receive it but I will keep checking my bank account as its still only lunch time.

I will let you know when it has actually been received,
x

Tuesday lunchtime, still no refund.......

I think it can take two or three days for electronic payments to clear. Uncleared items don't usually show on your account until they have been cleared but you can still telephone your bank and ask them if there are any payments awaiting clearance.

Hi Dylan, Degree essays originally said 3-5 days, then they sent another email stating 1-2 days and Ive just received another email saying 5-7 days so im not too sure exactly what is going on and neither are they. I just hope they stick to their word....

At least they're talking to you now ;-)

They should know when they will transfer the money electronically but it's unlikely they'll know exactly how long your bank will take to clear the funds. Two or three days is about standard.

Hope it's all sorted for you quickly.

Hi Dylan, yes they're talking but i dont think they're talking the truth.....
I just phoned the bank and they said that there are no payments awaiting clearance into my account and it is now wednesday and I still havent received my refund.

It all sounds very dubious to me, I dont believe that I will receive any refund as they are definitely messing me about. They seemed very genuine at first but not anymore. I suppose we will just have to wait and see.

This is awful! They pretend to be honest and legitimate but at the end of the day they are no better that EssayRelief. They give very high guarantees to attract students and then they fool them like they did with you. I am sure, IF they were to give you a refund they would definitely post a message here to eliminate all this guesswork (we know they are watching this forum).

Hence this is the case; if I were on your place I would wait no longer and call your bank to make a chargeback. You certainly have a case and, you do not need to call them again and again and beg them for a refund - on opposite, they should be begging you to accept the money and keep your mouth shut about this!

Hi Becky, if they do come through on their promise and I get a refund I will let you know straight away. I am ready to take the matter further, I have made preliminary contact with trading standards and I also have the details ready to make a claim in the small claims court.

I am still hoping that my money will be refunded, but im not suer if thats just wishful thinking!

You can't make a chargeback on a cash deposit and it is my understanding that Mollies_Mum paid money directly into their bank account rather than paid by credit card.

I don't think this company can be compared with EssayRelief as Becky has got an essay she is happy with (albeit delivered late) and she has now got them to agree to refund her money in accordance with their "guarantees".

They agreed a refund with Mollies_Mum on Friday so I think in the interests of fairness it would be sensible to allow a week for the money to appear in her bank account. As I posted before, Degree Essays UK can control when they initiate the refund but they have no control over how long Mollies_Mum's bank will take to clear the electronic payment.

Keep us posted Mollies_Mum. You've got Becky so excited about this that she'll probably need sedating until you post that you have your refund ;-)

Dylan......how did you know that I paid a cash deposit, I never told anyone that information. The only way you would know that was if you worked for degree essays......?

oooooooooops :)

Read back through your posts. You said that you are waiting for a refund to your bank account. If you paid by credit card, then you'd be asking for a refund to your credit card or how to do a chargeback. You can pay two ways with this company - with a credit card, or if they can't verify your identity, through their bank account. Incidently, I've repeatedly posted on this forum that people should NEVER pay cash into an essay company's bank account as it is a lot harder to get the money back then getting a credit card chargeback.

Read back on my posts on Degree Essays UK - you'll see that I posted last year that I had used them three or four times until I got a crap piece of work from them and have not used them since.

I don't think I would have posted this, or given you info on reporting them to trading standards or pursuing them through the small claims court if I worked for them.

To be honest Dylan, my only real interest is getting my refund. As soon as I get it i will post it here so everyone will know.

What did Degree Essays do when you complained about the bad essay you received from them?

I can understand that - the money should be in your account and not theirs.

This is my old post about my experience with them:


I didn't complain to them about my essay as it was too late by the time I realised how bad it was - they require you tell them within 7 days.

The essay / paper required the writer to create some data and to analyse it and the paper that I got read very well and looked good (lots of nice graphs etc) so I didn't request a rewrite. I handed the paper in as my own (very bad, I know) and about six weeks later got it back with a grade of 44%. The comments scrawled all over it said that the methodology was inappropriate for the subject matter, the data was incomplete, and the statistical analysis incorrect. Obviously I was annoyed as I paid for a 2:1 paper, and 44% is a third, and they are quite an expensive company to go with.

Anyway, I now use an online tutor to help me with stats work and no longer use any essay company for this sort of paper. I would say that my earlier experience with them was fine - on quality and timeliness- but I don't have the confidence to use them again and risk quite a large amount of money on something that could turn out to be quite shabby.

Hi, Just an update to let everyone know that I received a full refund today. So Degree Essays UK did keep to their guarantees, I received a good essay and a full refund because it was delivered late.

Thanks to everyone for their honest advice and opinions.

Hello Mollies,

Keep us updated of the grade you receive on the paper.

Rav, how would she get a grade from the paper? She can't turn it in as her own work. That's called PLAGIARISM.

Well writers, she can use the paper as a model for her own paper.

They were Academic research earlier. After they earned bad name, they started Degreeessays.UK. They are very rude.

Hi

I am writing on this forum because I noticed that Tony has responded and am hoping he sees this and will be the ethical CEO that he should be and helps me!

I purchased a poorly written essay from businessteacher.org.uk which is a subsidary of allanswers.co.uk and thus a sister company to degreeessaysuk and I need some help with obtaining a refund.

The essay sent to me has evidently been plagiarised using resources from Wikipedia and other non-academic resources. The company offers a plagiarism guarantee of 5k but all I want is a refund for what I paid. I even went through the effort of highlighting exactly which parts of the essay was plagiarised from Wikipedia and they still came back and said that this is not correct and that the essay is of a 2:1 standard. What a joke!

I have already started researching how to report businessteachers.org.uk to the Fair trade commission and have been gathering evidence as well as seeking academic and legal advice so that I can apply to the small claims court. I don't care how much time or money it will cost me because in the end I know that justice will prevail and I will be compensated for the trouble and angst I have been put through. I have no doubt in my mind that the small claims court will find me in favour of the 5K plagiarism guarantee BUT this could be avoided if the company refunds me what is rightfully mine.

If I could I would upload the essay so that everyone can see how much plagairism I found. I am shocked and saddened that a company like this charges a premium price for a poor and unethical product. The staff did not even bother to try and get the researcher to provide references for the plagiarised work and instead assured me that it was not plagiarised. They chose the wrong customer to take for a ride that's for sure.

If anyone has experienced this please respond and let's get in contact!

Angry, dissapointed and ready to fight for my rights!

- Bel