Is credit (not money) for a writing order equal to 100% money back guarantee?

A money-back guarantee, also known as a satisfaction guarantee, is essentially a simple guarantee that, if a buyer is not satisfied with a product or service, a refund will be made. What if the company give me back the credit(not money) so that I could order again, could it says money back guarantee?

No. If you're totally dissatisfied with the quality of the product, a credit is worthless for the same reason that you wouldn't want a "credit" for another meal at a restaurant in compensation for a meal that you thought was disgusting. A credit from a writer or essay company is only worth something if you already know that you're usually happy with their work in the first place and that you'll be using them again. Once in a while, a project with flexible original specs about length ends up coming out to fewer pages than originally anticipated, quoted, and paid for, in which case I'll offer the client the choice between a future credit for the shortfall and a pro-rata refund and they usually just take a credit, but it should always be the client's choice if the issue arises because of the writer. I just had one of those a few days ago: it was supposed to be 5 pages for 3 admissions essays that only came out to 4 pages because that was the most I could possibly get out of the info provided by the client without fluffing it up just to make the full word count. It was a new client and he chose the partial refund for the last page, possibly just to see whether I'd really issue it, which I did, immediately.

Conversely, if the client cancels for reasons totally unrelated to any fault of the writer (like dropping the course or something), then it's the writer's option to refund it or just offer a future credit, depending largely on whether the writer turned away other work in the meantime because of that project, or where the writer has already changed around other plans or inconvenienced himself to fit it in. If the writer has actually started work on the project by the time it's cancelled (including "just" the research for it), then the writer's only obligation is to offer a future credit for however much of the time needed for the project hasn't already been spent on it by the writer. The general rule should be that the person whose "fault" the cancellation (or other problem) isn't gets the choice between a credit and a refund.

it is becoz the writer cancel the order and I did not receive anything and the company remains the credits in my account. Based on the website claimed that 100% money back guarantee I am asking the refund and they refused to do so. They said I could order again and money will be charged in the account balance. So could I take action until I got refund?

It depends on the terms; some brick and mortar and online companies won't issue a refund but a credit (even if you don't plan to do business with them any more). For example, passengers of a ship that has recently sunk received vouchers for their next cruise with the same company (on a different ship though ;).


In some cases, it may be a reasonable solution (assuming you have received your order and claim you are not fully satisfied; they have paid the writer and the paper is useless to them because it was written to your specifications). You have the paper and may still use it free of charge.

PS - IF you haven't received the paper at all, you should receive your money back (not a credit).

One other variable that I wasn't quick enough to add before the post-editing timer expired on me is the timing of the cancellation in relation to the payment and the deadline. If a client pays for a project due in a week or two and then decides to cancel that same day or the very next day, the writer should just issue a full refund for it unless he's already actually started on it, which is unlikely. That's obviously not the case for rush deadlines or longer deadlines where the client wants to cancel anywhere close to the deadline and/or not much closer to the payment date than the deadline.

That is blatantly illegal, especially considering the circumstances. Name the site, please.

writing help .co.uk

I have another post yesterday talking this situation and it has been deleted. Just post here again.
Basically, I paid the service from writinghelp.co.uk and sooner they said they could bot fulfilled/done by the experts. And so I was request the money back because I receive nothing from the company and they refuse to do so.

All their answer is giving back the credit to my account then I could order in the further again.

I totally disappointed to this company since every time I chat with them they just said refund is not possible. last time one of the account manager said I could get money back but later on they said there is a mistake, no refund is made. So I am planning to report a online fraud if I could not get money back after negotiation. Or I dont think there is a chance to talk to them since they would terminated the chat if you continue request refund.

Hi Kelvin, Dont trust any sites that advertised... I had been conned one time from their associate companies....about USD3K....But, fortunately, I got back and managed to earn some small interest from them....

If you to get it back, first, contact your credit card company and the agent (where u pay your money too)... get all the conversation and proof.... trust me... it works

HOMER
Your old meat made me sick!

APU
Oh, I'm so sorry. (pulls out a bucket from under the counter) Please accept five pounds of frozen shrimp.

HOMER
(holds one up and sniffs it) This shrimp isn't frozen! And it smells funny!

APU
(brings out another bucket) Okay, ten pounds.

HOMER
Woohoo!

Money back guarantee should mean exactly that.
However, dissatisfaction regarding the quality of an essay is subjective, and given the nature of the business few people are going to contest that.

What about the objective measure of being able to speak ******* English? That's the rake you fools keep stepping on, over and over again. Who's going to write for, or buy papers from, someone who doesn't even speak the language they're making "subjective" judgments about?

Ghostwritersguild.com has been hosted by a Russian-language Web host (peterhost.ru) since on or around December 31, 2014. How and why would a "native English speaker" use--let alone find--some tiny, obscure, no-name Web host in Russia? Hmmm . . . .

I had same issue with Madpapers.com..

Ended up with a Credit for assignment, and of course, can't get refund, and they DIDN'T even respond to my messages or offer refund.. Meant , even offer credit for another paper.

If you are not planning on using the service of the company after the situation that caused the "credit" to your account, then no, you can't consider that a money back guarantee. A money back guarantee means exactly that, a financial credit to your account or credit card. A "credit" assumes that you will use the service again, which I don't think you plan on doing. The "credit" is a scam just like the physical stores are running these days. The receipt says "no refunds" or "exchange of item is allowed within 7 days". That is a "credit" in the physical world. It forces you take a service you do not want or buy an item you don't really need because they refuse to return your cash. Therefore, you should file a complaint with your credit card company or open a Paypal dispute because you are being scammed. You know very well that the experience that led to the "credit" will most likely happen again but you will use the "credit" anyway because you see it as a "free" paper which technically, it isn't.

The name of the guarantee says it all. Money Back Guarantee. That means you are getting a cash credit into your bank or credit card account due to a lack of satisfaction with the service that was rendered. Therefore, getting a credit for service from the company goes against their guarantee. Their credit cannot be considered a money back guarantee because there is no money coming back to you. The company still gets to keep the money with the hope that you will do one of two things. Either you will use the credit and they will deliver lousy service then tell you the guarantee has been fulfilled or, they can hope and pray that you simply forget about it and they get to keep the money free and clear. Demand your money back. That is what was guaranteed to you when you placed the order and that is what you should receive when you demand it.

Agreed. Guarantees of "money back" and "satisfaction" aren't the same thing at all: the former necessarily means that your money will be returned; the latter leaves entirely open the means of following through on the guarantee. Three years ago, I argued (in Post # 2) that promises of future credit are worthless if you're dissatisfied because of the low quality of the product in the first place; but if that's all the company guarantees (or if it leaves open the specific type of compensation), that's all you're entitled to. If it says it's a "money back" guarantee, there's no other way of satisfying that guarantee once it's properly invoked.

As @WriteReview said, money back guarantee and credit are totally different promises. If a project fell through for something other than poor writing and you plan to have future projects written, a credit may be fine. Otherwise, getting your money back is the best option. In terms of "satisfaction guaranteed," I have issues with that phrase. Some people are impossible to satisfy and nothing a writer does will ever please them. As such, there should be specifications that are clear on what constitutes satisfaction. Simply because you don't "like" something isn't grounds for a refund.

A work credit indicates that the company you hired is not financially afloat. Any company that offers a work credit rather than a complete refund should not be trusted. I would not trust a company that would rather refund in kind rather than in cash. They could fold up within an hour and you would never see a penny of your money again. Always be suspicious of any company that indicates a satisfaction guarantee. They know that such words make them seem trustworthy, in truth, that should be a red flag. Ask around before you trust a company that makes such lofty claims regarding the work of their writers. It is usually an exaggeration on the part of the company. They use such words to win your trust, then con you later on.

A money back guarantee is specific. It is a credit to your account either in cash or in kind. That means, the money can be credit back to your credit card, in which case it will be credited as an advanced payment to your account by the company. If it is credited to your savings account because the payment was made by auto debit, then you will get the money back with some deductions, depending upon the arrangement of your bank with the money transfer services. It is never a credit to a company account for future use.