essayssos.com Review. Is the worst company DO NOT USE IF YOU WANT YOUR WORK ON TIME

I dont ordinarily go out of my way to blog or write about anything on websites, but i had one of the worst customer service experiences ever, and i felt that i had to share. Now at first i thought essayssos.com was a legitimate website. I have had prior papers through them with no problem, but that didnt seem to matter in the end. Anyway, the highest grade ever received was a B followed by two C's, but thats besides the point. I dont usually wait til the last minute with papers, but the 3 papers prior were always on time. Anyway, I didnt hear from them after they received payment. I wasnt concerned because ive always gotten my papers before. The day of my deadline comes which was at 1:30 pm.. still no paper. I tried to contact them VIA phone(which is not a real number and doesn't work) by email, blog , and chat.

I got no answer for almost 3 hours (so much for their promise of 24/7 customer support) anyway after i FINALLY was able to get in touch with someone, i had the transcript of the chat emailed to me after the conversation. This company is completely absurd and they do not care about their customers or the services they provide whatsoever. Just read (dont mind the typos.. i was so mad i was just typing very quickly)

Chat started on 10 Feb 2016, 08:35 PM (GMT+0)

(08:35:37) *** Jennifer joined the chat ***
(08:35:37) Student: Is there a reason i am getting no response from any one there?
(08:36:03) *** Customer Support joined the chat ***
(08:36:13) Customer Support: hi , how may i help you today?
(08:36:24) Student: Finally.. look i need to vent
(08:36:29) Student: ti know this isnt your fault
(08:36:40) Student: tbut my paper is now 2 hours past the deadline
(08:36:44) Student: but*
(08:37:12) Student: i have tried to call email and chat customer support for the last 2 hours and youre the first person to respond
(08:37:43) Student: I havent heard anything from the writer and i am now late on my paper and missing class as well
(08:37:53) Customer Support: share your order ID
(08:38:11) Student: 6953
(08:38:38) Customer Support: checking
(08:40:55) Customer Support: sorry for the inconvenience caused
(08:41:22) Student: Its not your fault, but i need to get this whole mess squared away
(08:41:47) Customer Support: your paper is on final process writer is still working on it, he asked 6 hours to finish it
(08:41:56) Customer Support: can you please allow it
(08:42:01) Customer Support: ?
(08:42:24) Student: theres no rush at this point, its late and i can not turn it in til next week
(08:42:45) Student: its an automatic 10 points off of my grade
(08:43:33) *** Customer Support left the chat ***
(08:43:38) *** Customer Support joined the chat ***
(08:43:53) Student: so when can i expect the paper
(08:44:08) Customer Support: you will get it in 6 hours
(08:44:53) Student: ok.. and now that its late and completely defeated the purpose of me having him write it..am i going to recieve a refund or atleast a free credit for my next paper

(08:46:43) Customer Support: yes we will give you 1 page free for your next order
(08:46:58) Customer Support: i will send request to the writing department
(08:47:06) Student: i page?
(08:47:10) Student: tyou mean one paper
(08:47:16) Student: 1*
(08:47:21) Customer Support: 1 page = 250 words
(08:47:42) Customer Support: if you have 3 page in your next order then you can choose and proceed to the 2 pages
(08:47:49) Customer Support: we will give you 3
(08:47:54) Student: i would like 2 pages, that would be one paper. and ill be satisfied
(08:48:20) Customer Support: sorry 1page can only be allowed maximum
(08:48:29) Student: this is affecting my grade , thats my problem
(08:48:41) Student: thats ridiculous
(08:48:57) Student: so you have an on time guarantee correct
(08:49:57) Student: i either want a refund or 2 pages. I think that is more than fair considering that i have now missed class and am having my grade affected because your guarantee was not met

(08:50:28) Customer Support: Ok we will give your refund and will stop your order now
(08:50:42) Student: i could have gone with another service, so if you only give me one page it will be completely pointless because i will no longer be using your services in the future

(08:51:00) Student: oh youre going to stop my order on the paper that is now late?
(08:51:16) Student: What kind of customer service is this
(08:52:58) Student: I find this very unprofessional. I cant get in contact with you people for hours.. my paper is late , ive lost points and missed class... and youre solution is one free page or stop my paper and refund me

(08:53:07) Student: it should be finish my paper and refund me
(08:53:29) Student: thats what a legitimate business would do
(08:53:44) Student: your phone number isnt even in service , thats very shady
(08:53:59) Customer Support: hello you are trying to take advantages from the issue here
(08:54:12) Student: No i am not trying to take advantage of anything
(08:54:25) Customer Support: we will give your full refund
(08:54:30) Student: i am trying to be compensated from my now affected grade
(08:54:40) Customer Support: we will stop order now
(08:54:44) Student: YHou will give my full refund and what... not write the paper?
(08:54:54) Customer Support: not writing it
(08:55:04) Student: This is absurd
(08:55:11) Customer Support: its because
(08:55:41) Student: its because you dont wanna give me 2 free pages .. i think that is more than fair on my next ordser
(08:56:08) Student: considering all of the inconvenience and crap i am dealing with now
(08:56:50) Customer Support: we can't provide 2 page and
(08:57:13) Student: How can you not provide 2 pages
(08:57:34) Customer Support: what are you trying to prove here?
(08:57:48) Student: that makes no sense. its a credit you can issue on behalf of bad services that were provided
(08:58:17) Customer Support: do you need your paper in 6 hours or refund?
(08:58:26) Student: Im completely pissed off about this situation . No response...no communication ..a late paper... and bad grade and a missed class
(08:58:28) Customer Support: what should i do?
(08:58:35) Student: im not trying to prove anything
(08:58:50) Student: tyou should be trying to prove that you care about your repeat customers
(08:59:34) Student: i have used your services several times before...now this crap happens and you tell me you cant issue me a credit for 2 pages..and if you give me a refund youll stop my paper

(08:59:54) Student: That is the craziest thing ive ever heard
(09:00:10) Student: let me guess... youre not located in the united statees
(09:00:40) Student: because if you were you would be concerned with the BB and you would be making more of an effort to resolve this issue

(09:00:47) Student: BBB*
(09:02:03) Customer Support: i'm sending request to writing department to stop your order
(09:02:12) Student: I dont want my order stopped
(09:02:17) Student: i didnt tell you to stop my order
(09:02:18) Customer Support: your refund will be processed in 24 hours
(09:02:20) Customer Support: thanks
(09:02:27) Student: i need my paper
(09:03:02) Student: what kind of authority do you have to just override me and tell me that youre stopping my order
(09:03:02) Customer Support: we can't provide 2 pages free in your next order and its not in our policy too
(09:03:10) Customer Support: we will refund your money
(09:03:14) Customer Support: that would be final
(09:03:16) Student: I DONT WANT A REFUND
(09:03:21) Customer Support: we can't argue here
(09:03:25) Student: I WANT MY PAPER
(09:03:59) Student: you know what.. its fine.. i know how to go about it. Just send me one free page and i will use your services one last time

(09:04:19) Customer Support: Ok
(09:04:38) Customer Support: then you will get your paper in 6 hours
(09:04:43) Student: But this conversation is crazy and if any other future customers read it, would never go with your website
(09:04:45) Customer Support: we will send you notification mail once the completed paper is uploaded
(09:04:55) Student: by email
(09:05:00) Customer Support: yes
(09:05:03) Student: I don't understand how you can treat customers like this and not care about your reputation or services that you provide
(09:05:06) Customer Support: Ok
(09:05:12) Customer Support: thanks
(09:05:53) *** Jennifer left the chat ***

So in all just be careful. That was the worst customer support ive ever encountered. They truly do not care about their customers or your work, or your grade.

It sounds like you're just at the mercy of whichever writer chose to take your orders at the company, which is not at all unusual. That explains the widely-varying quality of the work you received in different orders. While it's irritating and inconvenient that they decided, unilaterally, to cancel your order and refund it against your wishes, you're still quite fortunate that they did actually issue a refund. This forum is full of complaints from customers who paid good money for work they never received at all from essay companies and freelance rip-off artists who simply refused to issue any refund at all (or just didn't bother replying) and just kept all of their money, instead.

You deserve better than that, they didn't even use proper punctuation in answering your questions or show any empathy or remorse. They're name seems odd as well. I have been having great experiences with essay. Highly advise you to give them a chance, they will keep you current through the process and provide pretty good work.

When dealing with an unknown academic writing company, the priority inquiry should always be about the refund policy. Always assume the worst case scenario, that the paper you will be getting will be so useless, you will want your money back. You should not proceed with placing an order with the company if you cannot understand the refund policy, it is confusing, or there is no refund policy in place. You should always make sure to protect your wallet or bank account when dealing with a non-recommended or little known writing company.

If you're dealing with an unknown company, how in the world is it helpful to know what their posted refund "policy" is? This forum is full of complaints from customers who trusted those "policies" and then found out the hard way that many companies simply don't honor them at all. Some of them lie about everything on their websites, not just their refund policies.

The company blurb is nothing but a series of SEO targeted keywords that make the statements ESL beginner level sounding. This is not the sort of college level (basic) writing quality that a student should expect from a professional "Essay Writing House". Get beyond the White Man in the suit and tie at the start of the page and continue reading to the lower sections to discover how the company is using self promotion and self written testimonials to sucker students into ordering papers from them.