Either they get it right the first time, or the client can demand a refund. Forget the revisions because the papers barely improve after that, if at all.
This is one of the most ridiculous things I've ever read on this forum, for at least two very specific reasons:
1. The transaction is governed by the policies and/or TOS published on the provider's website. Legitimate essay companies and writers with websites specify that mistakes are handled as free revisions and that those revisions will be delivered promptly; some of them also specify a time period. In fact, I defy you to show us any legitimate essay company that promises a full "refund" if one of their essays needs a revision. A legitimate and experienced essay provider makes mistakes only very rarely; but it does happen sometimes. Legitimate providers always respond immediately to notice of a mistake and turn around an appropriate revision ASAP.
2. Even without any specific revision policy outlined in the TOS and/or elsewhere on a website, it is a standard principle of all contracts for services that the seller or vendor has a right to
cure a mistake, irrespective of the industry. That means if you pay someone to paint your house and he forgets to do one room or closet, you're not entitled to dispute the payment, cancel your check, or sue him for a "refund" on the entire job. The same is true if you take your car to a mechanic and he doesn't quite fix the problem (or every problem that you listed) on the first try. In every case, the seller or service provider is obligated to cure the mistake in timely fashion on notice of the problem. The same is true for essay providers.
There are two major exceptions:
1. If there's a specific agreement between the parties that the project must be completed without any mistakes by a specific date certain and that "time is of the essence," then, that would be a specific agreement notwithstanding the general policies posted in the TOS and/or on the website. However, it would be up to the essay company or writer to accept that project under those terms, and most already-busy writers just won't do it. Yes, academic projects all have deadlines on the client's end; but that doesn't mean that a client who procrastinates so long that the due date for the writer is also the client's actual due date gets to make that the writer's problem. Clients should always add some time in between the writer's deadline and the client's actual deadline, precisely in case there's some unavoidable delay or mistake. If clients wait until the day before a project is due to place the order and the essay company makes a mistake that justifies a free revision, that's the client's fault for waiting too long to order the essay and the client's problem, not the writer's.
2. If the essay company violates its own guarantees and warranties, the client doesn't have to allow a cure. One example would be where the company website guarantees original writing without plagiarism; because the client could rightfully pursue a full refund for any project containing plagiarized content. Be advised that in my experience writing for essay companies, that doesn't mean companies will necessarily honor that, because they typically handle those kinds of complaints as ordinary "revisions" and they
don't offer refunds in those situations, either. Another example would be where the company guarantees that all of their writers are NES and that it doesn't use any ESL writers; but the essay provided displays obvious clues of ESL writing. The client may
choose to take a free revision, but would be within his rights to demand a refund, iinstead.