Free Research Paper and Customer Service

I ordered an essay with Free Research Paper about two month ago; the deadline was met and the paper delivered to me was of good, satisfactory quality. I placed an order with them this last week again, only to find that they seem to be in some form of hiatus or absence. I was charged for the order, and yet have not been contacted by any writers, custom support employees, or anyone on behalf of the company whatsoever. I've tried reaching them but their phones are off, their "Live Chat Support" is permanently unavailable, and even their "General Question Form" is out of order, seriously, e-mail out of ******* order? The deadline and submission date for the assignment has now passed, and no signs of life from this company.

Anyway, I thought they were a good company given my last experience with them, but I could have been wrong. Or maybe they're just on a very long, unannounced, careless vacation. I have filed a complaint with Paypal to recall my money (as I am expecting a 100% refund) and again, nothing from the "Seller".

I strongly suggest not to order from this website, if you feel like doing so, contact their support and make sure they are operating before you do so.

You win the contest for the most illogical conclusions capable of being crammed into a single paragraph. The company isn't on "hiatus" or "vacation." You probably just placed an order that no writer ever took. Those always get refunded 100% but it takes a billing cycle or two from what I understand. I have no idea why nobody has gotten back to you but they may just not have time to respond to your "where's my paper?" demand for an order that's still just sitting on the board untaken and that will eventually just get refunded automatically by the system. I'd imagine the more obnoxious your tone the less anybody will jump to respond, but that's purely conjecture on my part and might be why I'd never be able to do customer service. Try asking the same question without all the nonsense, pejorative conclusions, and accusations and you'll also probably get a more understanding response on here from anybody who happens to write for them.

there's no communication at all? if so, this sort of poor customer service cannot be defended by blaming an understandably irate customer.

I can tell you right now that that is false. I received a series of emails when I placed a test order. You're seriously claiming that you have received "no" emails? Really? Do you want to reconsider that less-than-honest statement and issue a retraction? You are lying, have an email problem, and/or your SPAM blocker is at fault.

One thing that I can tell you, Azul, is that your irresponsible accusations and public calls to not do business with that company will be addressed. You can't just make blanket statements like that.

Azul:
That is what i have been talking about.

Haha WritersBeware, you are a complete retard. You try to act all-knowing around these forums, when actually you are just a depressed, spiteful, failure of a man. When did I claim I received no emails? Of course I get the automated emails; the emails that say you have placed an order, the emails that are sent by an automated message delivery system. What I claimed, my dear WritersBeware, is that there are no signs of human response (email bots don't count) from the company.

My messages to them were not "where's my order?" I messaged the supposed writer in charge of writing my order (it was automatically assigned to a writer when I placed the order, so I doubt the writer was even contacted beforehand) with very reasonable questions, such as, "The deadline is fifteen minutes away, have you made any progress on my work?" No response. And I would hardly consider that question to be nonsense, or offensive.

If any of you little *******, who do nothing but sit here and slander all day, do not believe me, try doing one of the following:

1) Getting an actual person to email you back (good luck with that, as their "General Question Form" is unavailable)
2) Managing to get a Customer Service employee assist to you through their worthless Live Chat Support feature
3) Calling their Phone Support center and not getting sent directly to the SNR voicemail system

PS: And WritersBeware, why are you the only person here entitled to make "public calls" to not do business with an endless number of companies? If I experience a problem, I voice it out, that is what this forum exists for. And besides, read what I wrote idiot, "if you feel like doing so [doing business with them], contact their support and make sure they are operating before you do so." If you are in any way affiliated with this company, and that is the reason why you are getting so butthurt, get your little buddies to contact me and I'll edit this thread, saying that they have at least agreed to refund my money.

What I'm saying is perfectly rational, don't accuse me of being a liar.

I repeat-you lied.


No, you didn't claim that. You claimed exactly what I quoted.

You have a lot of nerve to make certain statements about a company that you already know for a fact is legit after having been happy with your first order. Why is it that you refuse to acknowledge that the email problem could be on your end? Infallible, are you?


Why is it that it took me all of about 45 seconds to find the correct contact form (after-sales-support.html) that you, for some reason, did not use? You're a hothead, that's why. Try being a bit more patient and actually reading a site's "help" section.

WritersBeware

Last time I checked, ANYONE, is a human, not an automated system. "By the company whatsoever" would have been a different story. I have no intention of arguing with you, I know the problem (email) is not on my end, because if you were a little bit more trusting, you'd know that I'm not a retard.

The company has something called a Customer Control Panel. You login with your account (the one you placed the order with) and you are granted access to all of your current/pending/completed orders. It is through this method that I have contacted both their writers and their support team, all to no avail. Just for you WB, so that you can for once, only once, shut up, I have uploaded these screenshots. (Please don't bring up some retarded PHOTOSHOPHAXX comments because I will leave this forum once and for all)

Writer

Support Team

The only thing I modified was my name and the order #, no text has been tampered with. As you can see, the conversation is completely one sided. I hope you can now understand my frustration.

And I shall take it even further to prove my point, this is a screenshot from my first, completed order.

Do you understand the difference WB, or should I further explain the circumstances?

If your order wasn't completed, you'll be getting a refund. It's that simple. As far as the emails go, reps at these companies receive hundreds of emails a day, and upwards of 100 (sometimes more) orders are placed every day in the busy season--not every question gets answered. The only companies that employ offices full of customer service reps are the ones that have huge profit margins--created by paying foreign writers $4 or less per page while charging customers the same rates as legitimate companies.

For an order like yours--which grossly underestimated the amount of work that needed to get done--no writer is ever going to consider taking it (I actually went so far as to download the files you uploaded before deciding I would need at least a 10 page order to justify the time this would take, rather than the three page order you placed). The customer service reps might feel the same way, or maybe simply didn't notice your order.

Listen, YOU are the one who claims that their "General Question Form" is down at the moment. Did you forget about that tiny detail in your original diatribe?


By the way, you also lied about it being "out of order" so as to intentionally make the company look bad. The placeholder page clearly states that that contact form is part of a systems upgrade that is taking place.

NEWSFLASH: The link to the correct status form for custom orders is on the same page on which you found the link to the "General Question Form"!

PS: Hiding your order number does NOT make you anonymous, by the way. If you truly feel that you are being honest, why did you go out of your way to obscure your name and order number in the images?

We never get papers "assigned" to us; we have an assignment board that lists available orders and we take any that we want to write.

I think the client is just anxious about getting his money back. If he was treated less as a company detractor and more as a disgruntled client, it is likely that he'd be praising Free Research Paper's writers (FW and pheelyks) for their assistance as opposed to cursing its shameless promoter (WBuls-i*).

That said, I agree that if an order would take too much effort for too few pages, it's not worth doing. I also believe that FRP will give Azul a full refund since the order was never delivered. If PRP doesn't, then Azul has the right to complain.


Right on.


Right... and give the 1001 losers who prowl this site the opportunity to blackmail Azul for using a term paper mill. ^__^ Hey.. if YOU truly feel that YOU'RE being honest, how about telling us YOUR real name? :p

Drop dead. You want to restart your personal propaganda machine and get pummeled yet again?

You're just mad because Free Research Paper won't hire your sorry ass. LMAO!

I also find it funny how you attack me when I'm not even the first one who called out azul. STALKER. Oh, and where's my "promotion"? Defending a company against what is obvious bulls-i* constitutes promotion? Why don't you have the balls to call out pheelyks and FW for doing the same thing in this very thread? COWARD.


Unlike you, I have the undeniable evidence to back up my ALL of my accusations against EVEYR company.


Of course, azul, you're EW_fraudster's best friend now-she desperately latches on to any a-hat who gets pi$$sy at me after having been outed for lying. She needs all the help she can get.


Until you prove that I am lying about ANYTHING, your request is utterly irrelevant. My personal identity matters not. The evidence that I post speaks for itself. Too bad you can't deny that without once again proving to every legit, long-time member of this forum that you are a petty, lying child.

FW's response was straightforward and informative. Your response was unhelpful and menacing. Wonder why the client lashed out at you but not at FW? Maybe if you didn't butt in like a PROTECTIVE MOTHER HEN this issue would have ended with FW's statement and Azul quietly waiting for his refund.

Really FRP, is it worth it to keep WB around? You'd be much more popular if you just kick her sorry a** out. ^__^ Then again...

Well, it seems actual Freelance Research Paper employees have seen this thread, so I will be expecting to be contacted officially by the company some time soon. When that happens, and a refund is offered, I will edit this thread.

If the time it takes to complete an order is underestimated though, it would still be nice to see a reply in timely manner such as: "we've seem the files, we're not writing the order." That way I can do it myself, or place an order with an other company, instead of waiting 24 hours and seeing an undelivered order, and a looming deadline.

Anyway, thanks.

And yes WB, you are very unhelpful.


This is what is seen when you click on their link to the General Question Form (Home Page -> Live Help -> General Question Form)

I dont lie, WB, I don't have a secret agenda.

information.html --> after-sales-support.html --> status.html

End of story.

CONCLUSION:
FW responded first and was at least-if not more-stern that I was. Azul's response to me was, by far, the most rude and personal of all responses to the point.

Don't let facts get in the way of some good bs, EW/azul.

You completely misunderstood what I meant (what a shock): I meant the more obnoxious your tone in emails to a company the less anybody will jump to respond. I wasn't referring to your tone on this forum.

Awww.. so now how people say things in forums are "facts" to you? Pathetic little WBi... True, FW was frank but his post was helpful. My guess is that it at least made the client realize that "hey... maybe I was being too rash, this guy who works for the company says that I will definitely get my money back,"

How about your response? Did you give the client any assurance that he'll get his money back (which was simply what he was after)? No. Instead, you called him a liar and shoved a threat to his face.


What the FK is that, WBozo? C'mon.. please enlighten us why you think the quote above is more helpful and less threatening than FW's post.

What I was communicating is that azul should watch his false accusations and "stretching" of the truth, or it could get him into some legal trouble. Get it, moron? At the end of the day, my advice to azul is quite valuable, if he is the type of person who likes to avoid massive legal bills. Defending against a libel and defamation suit is probably a little more costly than an unrealistic, 3-page essay order, don't you think?

Just to put it out there, if you care to see my messages to the writers and customer support employees in the screenshots above, you can see that I was not being rash, stern, offensive, or obnoxious - at all. I am actually a very considerate person.


Haha... this borders on the ridiculous. Massive legal bills? For voicing out a concern? Your are completely self-deluded. Anyway, I'm out of here, I got want I wanted. I am glad you take yourself so seriously WB. Being an internet vigilante is serious business. Good luck with that, and good luck with your life, I hope you manage to make something out of it.

..in much the same way as Mr. Capone might have communicated to his "clients" in the day to stay quiet about their "business relationship," or else.

Nice try, but I think you'd find it quite difficult to convince anyone in this forum that the post below....


...is a well-meaning warning and not a menacing threat. ^___^

+1

Oh, and what was that-the automated refund for which you were too impatient to wait and for which you wrongfully attacked the company? Thank you for proving my point.


This is you once again making up excuses as to why you are not wrong. If I had been making a threat, it would have been one hell of a lot more clear and direct than that. I don't issue threats on behalf of that company, but I know what the company's legal team has accomplished in the past. People seem to think that the Internet is their playground to post libelous and false statements. It's not. They often find out the hard way.

Apology to WB: I thought that was the OP who quoted me, not you. Sorry about that.

Yeah, I gathered that. No problem.

I rest my case. ^_^

I put it to rest for you. You're a joke. The OP already admitted that the company refunded his 3-page order (which pheelyks revealed to be completely unrealistic), but Azul wasn't man enough to admit that his accusations were unwarranted (despite previously stating that he would, which further proves valid my original statements about his hotheadedness and dishonesty).

Errr....


What was that about putting stuff to rest?

LOL!!! Really, the only reasons that I can come up with regarding why Free Research Paper would still have you around after all of your counterproductive antics are that you own the company or that you're sleeping with (EEEYUCK!!!!) whoever owns it.

I haven't been refunded yet, not even a confirmation. What I meant by receiving what I wanted was someone from the company had actually read the thread.

Anyway, and the order was not unrealistic - not if you know your molecular biology. After seeing the company failed to write the assignment for me, I managed to write it myself in under an hour. Turned out to be less than 400 words in total, so my 900 word estimate was pretty generous. And I wasn't taking advantage of the company, I paid for the 15% extra for statistical analysis option, and the actual mathematics involved turned out to be ridiculously easy: basic level multiplication and subtraction.

But hey, I assume FreelanceWriter is not a biologist and didn't know what to expect when he saw a Molecular Biology order (thought that it was more complicated than it actually was), and that's cool; not all of you are expected to be specialized writers.

And you're right WB, I said I'd edit this thread when I received my refund, and I will. I'll come back and post when they have confirmed that I am receiving a refund, and that shall be the end of the discussion.

PS: This is by far the most hostile internet site I've ever visited. I am a fan of UFC and MMA, and those cage-fighting fans are droopy-eyed harmless children compared to you zealots.

Why do you think it's OK to keep posting bs accusations that you can't prove? Again, thank you for highlighting the distinct difference between us.

Because sometimes, it's fun to point out the painfully obvious, Momma hen. ^_^

Right. Is that what you tell (or-much more likely-do not tell) your research clients? Again, you're a joke.

I know; I am a member of a couple of sites where people go out of their way to help each other. it was a shock being exposed to these twisted jacks. I don't know why I still post here-- I think the reason is that I'm one of those people who slows down to gawk at car accidents.

Funny-I would have guessed that you have more of a connection to train wrecks.

Nope.. When they ask me why I think you do it (and a couple of them have), I tell them that abnormal psychology really isn't one of my strong points. Hah!!! ^_____^

Relevant or not, you always have a "witty" remark in your arsenal of insults. Hahaha it is actually quite amusing.

I'm not the writer who said he considered taking the order. I never even saw it. Don't flatter yourself though: nothing that you wrote in "less than an hour" is "too complicated" for me.

^_^

Sorry, EW, let me translate for you and the rest of the sub 90-IQ crowd:

We're never rude to customers in the context of our professional relationship. This is an open forum that is totally outside of the context of any professional relationship on the company system. This guy came onto a public forum talking trash about and questioning the integrity of a company that did absolutely nothing wrong to him. I'm not rude to any private clients either, but if one of them came on here and trashed me, that would result in the same kind of response. So far, I've only had to do that once and that was a prospective client who managed to make a complete obnoxious idiot of himself just in the process of the initial project inquiry and then lied and said that he rejected my services, so I just posted his emails and my responses.

...which makes it alright for you to be rude to clients of the companies that you work for. I totally have nothing against that. You can be rude to clients who post here complaining about the treatment that they received from FRP's system all you want. ^__^ I'm sure that they'll appreciate that (the clients and Free Research Paper).