
There have been at least 5 complaints filed against this company at the Complaints Board. None of these were ever resolved as the company refuses to cooperate with the client, the mediator, and any other entity that has tried to get a successful chargeback claim against the company. They are well known scammers who never deliver the paper as promised, but often get hired due to their unbelievably low costs.
Their writers are not even ESL at this point, but they are willing participants in the scam. You should file a formal complaint with Paypal via the chargeback form. That may be your best bet since Paypal tends to side with the complainants in most instances. You may refer to the following information to help with your claim (if Paypal will accept it as evidence of dealing with a well known internet scammer):
complaintsboard.com/ekta-k-kalra-writing-company-b126064
You might also try joining the others at the complaints board who have tried to use ther legal means to get back their money:
complaintsboard.com/ekta-k-kalra-writing-company-b126064/contacts
Here is the direct complaint form for the company you mentioned : complaintsboard.com/new_complaint
The opinions are that of the author's alone based on an individual capacity. Opinions are provided "as is" and are not error-free.