Problems with Oxbridgeessays - should I accept 40% refund?

Ok, here's my story:

-order essay from oxbridgessays.com on 18th DECEMBER, a 6 DAY essay

-not assigned an 'expert' until Jan. 4th! (over 2 weeks after I ordered it!)

-I panic and decide to buy a 2 day essay which costs me £810

-this essay arrives over 24 hours late and due to it being so late it was effectively useless for me.

-on their site it says for every 12 hours the essay is late, they will refund 20% (so therefore I should get 324£ back)

-oxbridgeessays tell me they are only willing to refund me £150 and give me an excuse that the expert was given short notice - although I order it over 2 weeks ago! I am still yet to receive this refund

(I still think I am being generous accepting a 40% refund, their service was essentially useless to me - it seems this company preys on nervous students in tough times)

So, what can I do to get my money back? Any help is greatly appreciated

-b

That does sound like pretty crappy service. The expert being given short notice is irrelevant if you paid extra for a 48 hour turnaround.

If you think you are due a £324 refund why are you thinking of accepting £150?

If you paid by credit card you could talk to your credit card company about getting a chargeback. Alternatively, you could pursue a claim through the small claims court.

Thanks for your reply...

I'm not thinking of accepting the £150 refund!

The problem is that in their terms it says 'all refunds are at the complete discretion of Oxbridge Essays LLP.' So does that mean I can't challengre them?

Although it also says on their site in the FAQ section:
"Q. What Happens If My Work Is Late?
A. This is extremely unlikely as we pride ourselves on our reliability, but we will discount you 20% of the full-price for every 12 hours that your essay is late. We have never had to issue such a refund as our work is always delivered on time."

I think you can still ask your credit card company for a chargeback but you will have to explain why what you received from the company was unacceptable and why it does not meet the standard you were led to expect.

You could try complaining to trading standards and say that what they say in their FAQs is contradicted in their terms and conditions which you think is misleading and confusing for the customer. The fact that they say "we will discount you 20%" rather than "we may at our discretion discount you 20%" gives you a good case.

You might want to print off the relevant bits of their website to support your case as some companies will change their wording from time to time.

If you go to consumercomplaints.org.uk you will get directed to the appropriate website where you can make your complaint online should you choose to pursue the matter with trading standards.

Cool, thanks for your help Dylan

Not sure which card you used, but if it is a major American card (Visa, MC, AmEx, Disc) you can just suspend the payment. 90% of the time courts find in the defendant's favor if the company tries to take it to court. This is a huge loss for merchants, thats why they always like you to use your debit card when available, because banks are much more rigid on getting your money back + once the transaction has gone through your money is in their hands not the credit card company. The wonders you learn when you don't know what to do after you graduate college!

but on topic, that is why if you can suspend the charge... the service is screwed... especially if it is before their payment cycle. So act quick, nail those SOBs! lol

Then again you are talking in pounds... so it may not be exactly the same procedures across the pond.

good luck

well they decided to give me the full refund that I asked for!

I mean, I think oxbridge essays is a good company for getting a well written essay, unfortunately they took their time with me and as a result it cost me a lot...

anyway I'm glad the issue has been resolved properly

thanks for your help everyone

Is oxbridgeessays legit

like uk essays or custompapers?

Both ukessays.com and oxbridgeessays.com are registered as companies with Companies House in the UK - so they are operating legally. Whether you'll get an essay from either that meets your expectations in terms of price and quality is totally subjective.

ukessays are crap. They charge pathetic amounts of cash for average work. I was studying for an MA and i selected 2:1 standard work at masters level on their website. They wrote an essay which got a mark of 36%. I went back to them with the amendmends and i was told that the writer does not want to take on the addtional work. Basically they take on work they know they cant do. After this i went to custom essays.com and i can honestly say that my experience with customessays.com has been nothing short of astounding. I have passed all of my essays with them without any need for revisions and recently paid £550 for a 12000 word dissertation which is in line to get a mark of around 65% and that too at masters level. The writers custom essays employ are so good that they even have a money back guarantee which no one in the industry has. It shows u the level of their confidence. Had i stayed with uk essays i would have had to pay at least £3000 for a 12000 word dissertation which probably would have failed.

Is oxbridgeessays.com run by those guys from Greece? Do they have some sort of proof that every employee is an Oxford grad?

Hello, I had a really good essay from these and I don't think that they are bad people. It was expensive but I will buy again because it got a really high grade, a first. I think that they are English people and the one man called John is English definitely and so is the other one, Philip although his name is Greek I think. My last name is Russian and I was born in England so I don't think it matters.

They also said when I asked that they take blood samples when the writers come to apply in person and they test the blood to see if it is from oxford or not. But it's possible to give false blood i think and not be found out by the scientists who I think work at oxford aswell so maybe theya re not all from oxford.

i also looked on the map and couldn't see anywhere called oxbridge! is that made up?

Dude, are you for real?

yes i am for real why? please i dont want you to be horrible to me because you aren't very nuce to peole on this site and when you want to be horrible you can say really bad things. i'm tired today because i have been trying to leanr about diplomatic strategy. theres a lot of stuff in the world that makes me always worry about poelpe especially because of meaness. amy why are you so mean.

Mean? What do you expect when you claim that an ESSAY MILL requires BLOOD TESTING for its applicants?

FYI, they are referring to a school, not a region!

Wow.

But i think they do, that's all. I was told that the blood of a oerson froim oxford goes darker because of two reasons one the pollution in the air because apparrenttly its a big city in the north of england which use to have famous oil and it still is polluted and two becasue to live there they test your intillect which turns the blood blue i think due to the injections. but im still confused about oxbridge is that a different place and what does FYI and Wow mean amy?

Again, they are claiming that all of their writers are graduates of Oxford University (which I do not believe for one second), not that their writers' ancient bloodlines hail from the Oxford region.

LOL.

i looked at there page again and you're right they dont use only oxford students they use ones from cambridge as well.ARe rthey as good or are oxbridge essays from pakistan aswell and ive been stupid? i think that oxbridge is a made up word and that there is no such place as oxbridge or oxbridge university and that more people should know about it since it might be important. thankyou for your help amy i will be coming back all the time to speka to you because youar e not mean at al i was wrong but kind to help me like this thankyou. FYI i know what FYI mens, Wow!!!! ROTHFLMAO!!! you are a nice girl thanks alot.

I dont believe youabout the rapism because i think that is stupid and the man i spoke to when i mad my order was very nice. But if this is true i will be very ANGRY! becaue I my father is a rampist and i didn't know what that was unti; your letter. is it true please tell me but i wont believe you whatever you sya? i don't think this would be true because the man i spoke to on the phone was very kind and didn\t soundt like the way you say. my essay was the best essay i ever had and i have always used what amy says is the ESSAY MILL. I know I am very lucky becuae my father is a very rich man which gives me time to do more important things than write essyas on diplomatic strategy (which is my specilalisM). IF you go on the other letters on this site you will see that they are not rapists and that no one has ever said so so i think you ar lyeing nonceforhire. bujt tell me IS IT TRUE!

This forum really needs an automated spell-checker that doesn't let people submit a post until every word is spelled correctly.

i agree with you amy its a shame that people cant spell but have problems. i have a spell checker on my computer but it doesn't work wery well beacasue all it does is put red lines and so i think that its not a spell chacker but instead an editing softwear. Ify ou have a spellchecker for me i will use it of course! but perhaps i rush and amn't careful, i am sorry if my problem \9if it is me you mean) is a nuicance. Sometimes i am sad and dont know what to do. but anyway when i spoke to oxbridgeessays just now (i called and asked them about rampism they were very nice and funny and told me not to worry and if i was satisfied with the work? they are very professional i think. does anybody else know about them and if they are as good?

Oxbridgeessays is an affiliate of academic answers limited. Also, law-essays,ukessays etc. My story--I applied as an academic writer at law-essays. Academic Knowledge wrote me and asked me to submit my CV and portfolio. After 5 to 7 working days they accepted my application. The information stated at the site is that the writer can write whenever he wants to--complete liberty. After accepting my application, they sent me a contract with straight jacket terms of producing 2,500 words per week and with penalties up to GBP1000. I mulled over it and decided not to sign the contract. Academic Knowledge writes me to remind me that I have so many days more to decide and attaches an email from a staff with the marketing propaganda of liberty in writing. I declined but asked for clarification because of the contradictions. There was no reply. After sometime, I followed up--not the status as I have declined the offer--but that of the clarification and the same staff of academic knowledge sends me an answer that my application was unsuccessful. In explaining further she said, they have decided to not to proceed with my application.

My English must be suffering (sic)--it was I who refused to sign the contract AFTER my application has been accepted.
Up until now--there is no explanation as to why site information is inconsistent with their contract.

I'm sorry if I spread ill feeling with my spelling error. I meant to say rampant. But on reflection, it is not rampant, just a tentative approach at prejudice. And I can say this because I am Nigerian.

Although i am not a brightest candle as my mother used to say to me i am certainly intuitive and think that there's something wring with the letter that phoenixs wrote. i think as well that they are not the same company as when i use to by essays from ukessays they were not very nice about oxbridge when i called and said that they were much better and that i shouldn't think about oxbridge essays at all because they are better. in fact they were both ok but the one's they told me not to push away with my mind were even better and the smae price as well. thats why i am nervous when peole talk about rampsism especially because it is difficult to be forighn at university even though almost everybody is! noncefothire your Nigerin? Hello to you as well! AEven though you are full of rubbish abut rampism i think that you are nice and funny. i have a friend from nigeria who always sayd to me "Babboonk the chop!" i think can you tell me what he menaS? i am very happy to make such new friends! HELLO!

@phoenix isnt it supposed to be that it is me who refused to sign the contract and not it is i who refused to sign the contract? anyway HELOO because i am happy to change your writing so that you know. iw as surprised to see that mistake because it is oen that i DO know about... I use dto have a problem as well with thT Part of language too so please dont feel bad. Anyway It my pleasure to met you! I think the mistake is called a 'confuhsion of the mode of agency' or that's what my teacher says. anyway shall i write to you about it?

EDIT: I read that dylan says that it is rude to edit and not aying why so i thought i will tell you that the reason why i am editing is that i had to change the spelling of the letter because I did listen to amy who told me that it was bad to post a letter without checking the spelling of a letter first before it is posted. I will try to do my best when I am writing from now on but it is difficult for me because er I udully just write what xciomes into my head before i lose it. its like my mother use dto say to me when i was young that it goes in one ear and comes out the other! its like that with my writing its like i begin a sentence and in the end forgets the beginning and sometimes even when I try to remember i forget. its really IRRITATING! cane you imagine?!!

My eyes hurt.

Are you ok amy? Do you need help?

[Moved from]: Messed about by Oxbridgeessays

Has anyone else been messed about by these people. First they tell me they have an expert for my project, they take the money, the expert apparently pulls out, which they do not tell me about and then they seem to be fobbing me off with rubbish excuses from here on. This has all been going on since early March? getting a bit worried here as my deadline is looming.

Hi there... Just a quick survey. Do you intend to submit this paper that you ordered as it is or are you planning to just use it as a source and list it in your reference page? Thanks. ^_^

Planning to use it as part of my overall project

They all mess you about lump. I'd be surprised if anyone has had a 100% successful encounter with these guys.

Just want to clarify a couple of points on this thread. I know the last post was in 07 so you've probably all lost interest, but just in case it catches your attention.

Oxbridge = OXford and camBRIDGE

Amy1978: I write for Oxbridge, and can confirm that they do only employ writers from Oxford and Cambridge - you have to send an email from your academic email address when joining. However, I don't doubt that a number of writers sign up and then pass over their writing accounts to non-Oxbridge people so that they can earn money. Also, being from Oxford or Cambridge does not exclude you from trying to make easy money by ripping large chunks of essays from the net. I personally don't because I'm scared it'll get caught and I need the money, but I know people who do.

From my understanding of the industry, they are one of better ones out of a very bad lot. They are a registered company with offices in England which can offer a buyer some assurance, and the fact that the writers are English is at least a start, but in terms of meeting deadlines, avoiding plagiarism and all the rest, they don't necessarily play nice. I think it's a risk of the business essentially. The service doesn't justify the extortionate amounts of money they charge, but it does justify being higher than competitors, IMHO.

Pheonix: Oxbridgeessays isn't an affiliate of academic answers - icompletely different company. It falls under the heading of the Oxbridge Research Group - which heads up oxbridgeessays and oxbridgedissertations (essentially the same thing), oxbridgeediting, oxbridgeprimaryresearch and some applications thing for investment banking. They genuinely do let you take on work as and when you want, but you're committed once you bid for a piece. It can be hard to get assigned a piece as a new writer, I think they rely on a core group of writers who they know deliver results. These writers write on a million different things that fall well outside of their degree speciality - I've written on all kinds of random crap.

Notonyourlife: You're playing the role well - keep it up for a bit and the others might catch on.

Hello - I've just replied to another post about this - just to confirm, Oxbridge Essays are definitely not one of ours, as 'knowstoomuch' has said :-) If you go on the Companies House website, you can download a copy of the Director's report for them (Company Number OC316127) and you'll see they are owned by the Malamatinas brothers (and also that their accounts are overdue, tut tut .. UK Essays/Law Essays are both ours (Academic Answers Limited) - we also have Oxbridge Graduates and Oxbridge Writers.

The part about our writers being able to write in whatever subject areas they want - I'm afraid that's just not true - they can certainly apply in whatever subject areas they want but if these don't match the certificates they send through then we won't add them to that area. We do allow some overlaps - for example, I have a law degree with philosophy and so I write in both law and philosophy.

Why are you letting these people off so easy? Since the paper submitted was unusable, only a 100% refund will suffice. Accepting a 40% refund would be rewarding them for bad behaviour. You need to help teach them a lesson by demanding your proper due. The full refund. They did nothing to make a 4010 refund acceptable. They will laugh behind your back if you accept that deal.

The company published specific refund rules for their clients. They should have stuck to their word when they failed to deliver on their terms of service. What they did was a bait and switch. I would never have agreed to accept less than the agreed upon refund. It is what they legally owed you and what should have been delivered. Consider that they broke the agreement and because they have published refund terms, you could very well have taken them to court, small claims court that is, and gotten what was owed you and then some. Never back down when you know you are in the right. Always get what is owed you and be willing to fight for it if need be.

Really? You really think that's good advice when you have absolutely no clue where the OP lives or how far from the jurisdiction where that essay company is located? Moreover, do you really think it would be smart for someone to sue an essay company during the time period that coincides with the years that his resume says he was a university student so that it creates a permanent searchable public record of that lawsuit anytime someone -- such as a prospective employer, let's say -- Googles his name or does a background search in connection with an employment application? He'd have been much better off simply contacting his payment processor and providing them with the emails and the link to the company's TOS and guarantee.