UKESSAYS PROBLEMS

UKessays are very shady operators.

I initially ordered a research paper and paid. They quoted 25 days and on the 25th day they sent me the work 50 % complete so I said to them right away and they said they would resend the work. They resent and it was again only 50% complete so I told the guy at ukessay and he said he would chase the researcher up to chase a resend from researcher.

3 days after deadline I get the work but it wasnt right. I speak to somebody about the work and said I wanted a refund since the guy had done it totally wrong and my deadline had passed and also they had been several days passed deadline. The person said I could only get a refund if I gave the researcher a chance to redo the work as the researcher would be losing out money wise. so I said fair enough.

Email problems I understand but they claim to check the work before sending out ( so should have noticed it was only 50% word count complete ) . They also claim to have a rtf weblink that allows you to visit a section of their site and download the work directly so this should have worked even if my email or their email was corrupt. yet the weblink wasnt working and was just a hyperlink to their homepage.

I take 4 days to compose what is wrong with the researcher. They then start telling me I was outside the seven days limit and would only redo if they charged me extra.

I said for them to make their mind up about which deadline they were going off. If they were going off the planned delivery date then I would be outside the 7 days limit for requesting redones but then I would be entitled to a full refund according to their terms and conditions.

But if they were going off the actuall delivery date I got the full work then I would be entitled to a rewrite.

So they said they would redo the work. I gave them everything they asked for and they even sent me an email saying the researcher had gotten all the information he needed.

After sending me the redo , I noticed that again the work was not what was asked for and the guy had missed off half the topic areas requested.

I have now sent them an email and they are trying to fumble me off.

When I call the telephone line I get a " this is the enquiries section , you will need to speak to the amend section but the amend section only deal using emails. " . Im like hello do you guys not work in the same offices ?

Im now looking into getting a small claims court order against them if this isnt sorted out in the next 7 days.

I think ive been fair in paying upfront. Being in constant contact with them , I usually repply to their emails within 3 hours of them sending me emails. I had sent them all the info they wanted. I also gave the researcher another chance.

Mate, you should learn how to speak/type proper English.

who are you to criticise ? like your grammar is properly laid out or something.

I was typing as I was thinking so get off your soap box chump.

yes i had exactly same experience with dissertation uk. they delivered an awful essay, only completed half of what I paid for, they hadnt even done any research and their grammer and spelling wasnt checked. Also the writer had completely gone off the subject. I asked for a revision, which they tried to do , but very badly and it was delivered a week late. I then asked for a refund to be told that as I had had the essay they couldnt refund me, although on their site they advertise that they offer a 100% guarentee refund if not satisfied.

My friend ordered an essay from ukessays and will never use them again. The work did not answer the question at all. In addition when she asked for amendments, ukessays replied to her email on the 7th day of the 7day amendment period which meant she could not review the work and ask them to further amend. Avoid at all costs. Dont be fooled by the fact they are featured in numerous papers.

Hi MJ1,

I've responded to this instance on another post, but if could pass on my email address to your friend (pr {at} ukessays.com), and get her to email all the details of her problem and her order number, then we can hopefully sort this issue out.

Regards,
PeterParker

Hmm, it looks like the only way to get a problem solved with ukessays.com is to go public with thier poor customer service.

The fact that the company is willing to cooperate only when their name is at risk of becoming tarnished is quite unfortunate.

the most unfortunate thing is that they were so eager to contact her in regards to payment (ie return emails within 30mins) but took days to reply to her emails when she had a problem.

Students still go to these big companies, instead of directly approaching the writers. They trust the companies more. I am sure there must be good reason for that. We writers trust the company too. But I was cheated by two or three companies very badly. Please do not write for projects1stclass. They never pay.

My mate has contacted "PeterParker" in regards to her work. So lets watch this space.

Hi All,

I can appreciate peoples skepticism about us using this forum to deal with customer complaints, but surely you'd rather us deal with things somehow than not at all?

Also, you must understand that we have well over 6,000 customers a year, and yet only a handful (about 0.1%) come on here to express a complaint. If this is the medium in which they feel most comfortable to talk, then we'll try and resolve issues on here.

Nenn, if you ever have any problems with our service, then please feel free to telephone us. We have five customer service specific staff working from 9am - 9pm (GMT) and I know that all of those members of staff would go far and beyond to help resolve your problem.

FrostatMidnight,
I can understand (and up until a few months ago, felt the same way) why you would think that cutting out the the company would be more efficient. However, you leave all security behind as soon as you bypass a company. In terms of the works quality, whether it's been scanned for plagiarism, the prices, the amendments, and this is without moving on to the issue of payments, refunds, unhappy sales...

It's understandable to underestimate the amount of work that a company goes through for each sale., but providing that you can find a reliable company that you're happy with, you really should stick to using companies.

Hopefully this will resolve some of your qualms,
PeterParker

Also, Atencorps...

We (UKEssays.com/.co.uk) do not offer a 25 day delivery period. So you must be getting us confused with an imitation site.

UKEssays.com/.co.uk is not a scam, we have over 6,000 happy customers every year, we're a registered UK business and we've been in business for nearly five years.

Best,
PeterParker

Apparently, after having admitted the essay was of poor quality, UKessays are looking into avenues in attempting to right their wrong. I shall post if there is a satisfactory outcome.

Hi All,

I have made the mistake of attempting a short cut by using UKEssays instead of doing the work my self. I was short of time and work had its tool so in order to balance work and study I thought of getting them to write my essay.

I thought I calculated things from every angle and can really depend on UKEssays to deliver but boy was I wrong. I sent them a list of questions to send to the researcher to insure he understands the subject and specified the requirements and the tools needed to carry the work. The researcher claimed to be experienced in using the tools I specified and pointed to his superior knowledge in the subject based on his qualifications.

After I agreed the details with them and arranged for the payment I thought what could go wrong. Well, the researcher didn't have the application I specified so I sent him the binaries and passed on my license for his use. After few days he called me again asking how to install the application and I spent most of my evenings helping him install and configure the tool.

After this was achieved the researcher failed to finish within the agreed time and UKEssays asked me for an extension. I accepted at first for the initial extension but after almost 6 weeks I still didn't get the work and had to wait for almost 8 weeks to get the work, more then 4 weeks late.

On receiving the work I found that it was full of spelling a grammar mistakes. If that was not enough, the work does not raise to an A level course work considering the amount of money I had to pay.

By then I had missed my deadline and managed to get an extension. I asked UKEssay for refund and was told that no way will I get a refund.

At the end I had to the work my self to the quality needed to get my degree and have the confidence that I passed with my own work with one problem! My bank account is over £600 light due to my fatal mistake.

That's disgraceful.

Hi Monder

I'm obviously very concerned by this post - who was it you spoke to in the office who said you could not have a refund under these circumstances? Could you give me an order number? You see, most refund requests come through me and I can't actually recall this set of facts at all - so if you could give me an order number I can perhaps look into it for you.

Many thanks.

Well, of course you are, since it's public!

I'd be just as concerned if it was mailed to me! :-D

Jennifer,

The most disappoint thing throughout this experience was the fact that prior to me paying the service was amazing but once I paid I was not a priority any longer. the only smart decision I made during this ordeal was to pay half of the amount and the other half on delivery. I was asked to make the payment for the other half even though the work was delayed and at the end they agreed to not ask for the second half but once I received the work I realised that I have been ripped off. you can check all this under order number Order 212078.

Hi Monder,

Thanks for providing the order number. I'm going to look into this right away for you :)

Hi Monder,

I've had a look at this now and this is what I found:

You paid half on the 12th Sept. The work was due on the 18th. On the 18th you asked us what time it would be ready and we said there was a balance due. I can't see on my system whether that was paid or not (you suggest not) but our terms do state that the work must be paid for in full before it is sent out though, or there may be a delay in sending it out.

We then received an email from you on the 24th Sept, the one that starts 'I have made few amendments to the attached document... (requests some amendments)'. It doesn't say the work is terrible or anything like that - just that there were some spelling errors and that you'd like a few things changing - nothing major from what I can see.

The requests were sent to writer on 24th sept and an amended version sent to you on the 26th September. After that, I can't see any mails from you at all.

I can see you're unhappy from what you have said in the forum but I think the problem here is, as far as I can see, you've not told us. Please do correct me if I am wrong but we haven't had any complaint emails from your email address at all, and no correspondence since the 26th September. If any customer feels the work is poor, we'll always work with them to put things right - sometimes by getting it assessed by another party but often just by getting it rewritten. I really would like you to contact me or Peter through our amendments or enquiries email address so that we can work with you to put this right for you.

So customers complain and nobody replies? That's not very useful, is it.

It's not your forum WB so you'll have to put up with me for as long as it exists. If only there was a nice moderator round here to come and delete all my comments .. do you know one? ;-)

Jennifer,

This is exactly the kind of reaction I expected from you guys. I can prove to you that I have paid on the 27th of august and was told I will receive the work on the 6th of Sep. I have all the e-mails saved which I will gladly take with me to small claims curt. On the 12th I received an e-mail telling me the work is put on hold because the writer can't finish unless he has more time. You are clearly more interested in PR then in resolving the issue.

Please note that it is pointless telling me that i should have complained since I was told I can't even get my money back. As for the work it self, if you look at the notes i sent to the trader you can see that what I got back was a slightly modified version with spelling corrections.

Please note that I have all the original e-mail correspondence with the mail server time stamps that any IT professional can verify that it is correct and I have no problem in going to small claims curt to insure UKEssay honour their guarantees.

Regards,
Munder

Hi Munder,

What I've said in my post is just what I've found out today by looking through the email history. If I have missed something, then please do email me. I fully accept that you can make a claim in the small claims court and you are perfectly entitled to do so - however, the Courts do ask that you give the other party a chance to put things right first. If you have any information that you think I need to see, i.e. emails I have missed, correspondence I have missed etc, please do mail it to me. You can used the enquiries email address and mark it for my attention (I don't think I can post the address in here)

Munder, as I've said above, I actually do want to help - I can only tell you what I've found from investigating the complaint and I'm not trying to fob you off - so if there's anything else you'd like me to see, mail it on. I personally haven't found any complaint email from you as I've said - just the amendments request and the mail that was sent back to you. So this isn't a 'PR' thing - I'm just asking you to fill me in on whatever I'm missing. Do you perhaps use two email addresses because I just searched under the one that you sent the amendments request from.

Jennifer, if you're trying to get under my skin with your ignorant insinuations, it won't work. You're a LOSER who has to borrow the false accusations of proven criminals. How sad is THAT?

I do appear to be getting under your skin though, WB :-)

I'm just here to help people ... like you :-D

Actually there is NO REQUIREMENT that you have to give the company a chance to put it right

Ah yes exwriter, but what happens if you don't?


The customer made the complaint publically and so I responded publically.

Every company that exists today - no matter how big, or trusted, or prestigious - is going to have disgruntled customers who feel that they have been treated unfairly. Where those customers make the complaint publically, it seems only fair that that company has the chance to speak out and explain themselves, or if they have genuinely made a mistake, to say they are sorry and let people know they have put things straight with the customer.

I'm sorry that you can't see the fairness in this WB but I'm fairly confident that any other reasonable person will be able to.

Munder, sorry - I reread your post there - I would certainly say that there is never a case of 'no point complaining, I can't get my money back' - not with any business. Even if you have no legal/consumer rights (and I'm not saying you don't have any rights, but even if it was the case that you had no right), most businesses value their customers enough to want to keep them. Not only do they not want unhappy customers walking round telling all their friends about their experience but it's actually a lot easier to market to an existing customer than it is to acquire a new one. So please, complain away - email us!

Nice try. Does that also justifiy your promotion and "how to apply to our company" tutorials in a plethora of other threads?

From experience if you present a solid case AND explain WHY fixing the problem would be INAPPROPRIATE then the courts WILL award in your favour as was recently the case with one such matter I dealt with concerning a car that was unroadworthy. The garage were insisting on the opportunity to put it right, however the court upheld the right of my client to rescind the contract and to be refunded for the cost of the vehicle as well as making the garage pay for the hire vehicle my client had used AND damages for the inconvenience caused.

There was NO REQUIREMENT that my client had to allow the garage to put things right as in the opinion of the court they should have been right from the start.

That's a different thread WB, which I've responded to.

WB, a couple of questions for you - do you (personally) know for sure that ********* is not owned by EssayFraud or EssayScam? Also are you willing to say 100% that you don't work for *********, or at least, the company that owns *********? I was just doing a bit of research on the web and there's a site which links back to a load of posts on this forum on this very subject. Including loads of 'promotion' of ********* but you're on those threads and you don't object to it at all. I can't quite grasp why you seem to object to practically anything I say and yet, reading those posts, you jump down the throat of anyone who mentions ********* in a bad light. If you are in some way related to the Company then I guess we know each other off this forum - because I know exactly who owns that Company, as you'll well know.

Sorry, sister--more faulty assumptions and false accusations from Jennifer. Is that all you do?


Ah, so when I do NOT respond to a particular thread, that constitutes my "promotion"? LMAO! You're pathetic. However, just to humor you, check that thread.

You didn't answer my questions?

I'm not falsely accusing you - I'm commenting on a website and some posts that are linked from it.

Site:

scamessays.com/viewtopic.php?t=111

I'm asking you to make comment on them.

You claim to "know" me outside of this forum. Therefore, you are a LIAR and a FRAUD.

As for that site, LMAO! You're depending on a post from some moron who claims that I am both Russian and posing as other, established members of this forum? FYI, that site is owned by Ukrainian frauds who own the Ukrainian ripoff sites that I have investigated and reported on here at EssayScam.org. (The only people who have a problem with me are frauds that I have outed. Where does that leave YOU?) All of the "members" were created by the site owner. All of the accusations have already been proven false. Congratulations on shaking hands with frauds and proven criminals.

If you reread the post, you'll see that I'm saying that if you did work for that site, you would know me outside the forum.

WB, the site I sent you to links back to examples of the posts I was referring to previously.


Just for the avoidance of doubt, in case you missed that bit.

Is there actually much of a difference in going to a company rather than directly to a qualified freelancer if the price difference is so huge, surely a writer with integrity and their own website will be equally as good and much cheaper?

Hi Trevor,

No there isn't really much of a difference if you manage to find the right writer. It's just that the more established companies have more marketing power and more writers working for them, so in theory they'd be able to find the ideal writer for the job more easily.

If you can find a good, reliable writer on the subject you want, I'd go directly to them. But bear in mind that established companies tend to give you more rights if your essay isn't up to scratch.

Dear Trevor if you are looking for a writer then I can help you out. You can get my mail id from this forum because morons like WB have made me very popular here.

You don't give up, do you?