IDEAS, customer service vs. direct access to the writers?

While reading all the posts here and writing for these so called fraud companies, i have noticed that they have very poor customer service. For example, Essaybay will never reply to your email messages no matter what even though they are part of a large group which is running other sites too.

What if these sites offer a direct access to writers? i mean by displaying the phone numbers of their writers to the customers, they can virtually eliminate the need for having any customer service as customers can directly ring their writers, discuss the project, take latest updates on the status of their orders etc.

any ideas on this? does this seems plausible?

Not at all plausible. Writers will inevitably try to steal the company's clients.

You make it sound like it's a bad thing. :D

May be with the phones it would not be practical. It could work with emails. If the writers are given email addresses by the company and all emails are monitored it might work.

Nope. There's a difference between keeping records of e-mails and actually monitoring all e-mails from dozens of writers about 1,000+ essays a month. They don't want any direct contact between writers and clients because they'd lose too many customers to writers poaching them. Our e-mails are all retained in the company system but that doesn't really prevent establishing direct contact; it only provides evidence to fire the writer after their customers start disappearing.

I've established myself as trustworthy and have been given customers' contact info at times to expedite the exchange of source files and so forth, but only because they kept requesting me afterwards. I also refer my private clients to the company for papers I can't do. If their customer suddenly stopped placing orders after we established contact, the company would have noticed but only because they would have known to check in those specific cases where they knew we were in contact. They couldn't possibly monitor every contact between writers and customers if they allowed it.

One site provides an auto-relay email message system that doesn't disclose contact info; another uses a message posting system on their site for every pending paper. It adds a step to the process, but that's probably the best they can do.

Well.. if writers can steal the clients from their companies, will not that be unethical? We are all here blaming essay writing companies for their unethical behavior with their writers as well as clients but given the opportunity, we as writers will also cheat them... so whom to blame? we are also the part of same bandwagon, it is only that we haven't got the opportunity to cheat.

I think, by giving access to writers, this industry can make a big leap and enter into some kind of ethical business behavior because most of them, as we know, are not UK or US based ( Well i also seriously consider this bias attitude because half of the world have its outsourcing facilities located in countries like India and Pakistan so folks from these countries are probably more smarter than employees working in UK or US-) and by displaying the telephone numbers of their writers, customers will at least know who is writing from them and from which country. Let the students decide who can write them best at relatively low cost- ( I have been writing for essaybay and i have noticed that writers from UK specially bid really high- and that is a bit injustice to students who do not earn high and live on really tight budgets).

Yeah, you're right. That must be it.

I think WB we should be polite in our dealings.
We can say the same thing in polite words.
I encourage you to be polite.
I am sure you will 'change' after receiving my request.
God loves you!

I think Ali1 is right. This forum seems more to be a place of racial hate than a place to share our experiences.

Yes there should be equality on thought, action and words.
We need to love each other.
I am sure my words will 'change' the approach of WB.
I pray for the happiness of WB.
God bless WB!

LOL!

Oh, holy one, please stick to fraudulently posing as a customer to promote your garbage site at wewritewithoutplagarism.blogspot.com

R U Nuts?

This is not a place for religious sermons!

Both very funny!

Seriously????!!!

Are you a preacher in the running for sainthood, a student who cheats or an essay company owner? Would appreciate clarification ...

Wow.

I was quoting you because it sounded funny. I did not make that comment. I don't belong to blogspot.

I bolded the misspelled "plagarism" in the joke-of-a-site's domain name. That was the only purpose for my post.

yes i also would like to work with the writer directly rather than a company.
last time had essaybxy but now they are no more offering the service.
i think you can contact the writer directly from some freelancer websites but there aren't many.

if you will be able to contact the writer directly, there will be no need in companies..)

Writing companies actually offer direct access to the writers on their websites via the private messaging systems. These communications boards are where the clients can post their messages, which pass through a manned screening system so that any possibility of direct contact between a client and writer are eliminated (posted email address, cell number, or social media contacts) on both ends. While there is a wait time for the client to hear back from the writer, there is at least a semblance of direct contact. The customer service is usually just around to ring up the writer in case the message is urgent and the writer is blissfully asleep on the other side of the world, not knowing that they have a screaming client on the other side of the horizon. While it is not the best way of communicating directly with the writer. It is the best that the companies can come up with in order to give a semblance of "free communication" between the two parties.

This is actually a plausible idea. In fact, I implement this for writers of a certain stature in my company. When clients include their WhatsApp, email, Skype, or other contact information in their order details as part of the instructions for the writer, I do not have that information removed. The reason why is simple, by having the writers in direct communication with the client, I save man hours within my company since my client associates don't have to bother with having to figure out time differences, making the calls, then transmitting the messages. The clients meanwhile, enjoy the personalized service that my company offers because they communicate directly with the writer. I know that there is a risk that the writer might be able to launch himself as an independent writer in the process but I truly do not mind if that happens. I am always pleased when I have a writer who manages to strike out on his own because they often still remain as a non-contractual writer of the company. It's a win-win situation.

Really? You run an essay company but you don't mind if your writers take away your customers and start doing business with them directly instead of through your company?

I've heard of a situation when a contract writer 'stole' a student's information and contacted him to offer services directly. It didn't work out well for him; the student was smart enough to have him complete countless (unjustified) revisions and even write a new paper for free in exchange of keeping quiet about it. Was it worth it? I doubt it.

Actually there are companies that do this - I worked for at least two. It's unorthodox, to say the least, but it does seem to work rather well. Basically you get the brief with the student's email attached once the project has been paid for and you send the finished work directly to them. I only did a few dozen projects for these companies, but still it was a refreshing change from the message boards.

I had the opposite situation happen countless times, where company customers figured out my email (more often than not, from this forum) and then contacted me asking to do business directly by cutting out the company. Once or twice, they even tried contacting me from a new email pretending to be a new prospective client after I refused their initial offer.


I can't imagine how this is sustainable. Even if "most" writers are honest enough to refuse, I'm sure the company loses a lot of customers to those writers who aren't, especially when it's the customers who make the first overture rather than the writer.

Honestly, I don't know how it works for them in the end. For my part, I'd never steal another's client, even if they came knocking. But there are some reprehensible individuals out there for sure. The concept of it is interesting, though, since you basically work the same as you would with a private client, minus the administrative hassle .

Frankly, it is the only way to go if a company doesn't want to risk their freelancers being reclassified as W-2 employees. If they require their freelance writers to work on their platform (= work on the company's premises), completely control their means of communication on their platform, and don't allow them to be independent, it is a huge point against the company if there is an IRS audit. A legal contract between a freelance writer and company is meaningless if it can be proven that he/she should be treated as an employee, not a contractor.

Correct. That's exactly what I tried to explain to one of your colleagues (in another thread) who says that he:

1. Assigns projects to writers rather than allowing them to decide autonomously what projects they want;
2. Requires his writers to accept expedited deadlines anytime customers ask for earlier delivery of pending projects;
3. Requires his writers to contact and maintain communications with clients before starting on projects;
4. Requires his writers to furnish interim drafts and incorporate client feedback into pending projects before they're completed;
5. Requires his writers to own and use laptops instead of allowing them to use whatever computers they want to use; and
6. Imposes mandatory "rest days" whether his writers want to continue working or not.

From the point of view of the IRS, all of that control over how and when his writers work is fairly conclusive evidence that his writers are all employees rather than independent contractors. Conversely, a company that never assigns projects to writers or controls how and when its independent contractors work, but merely requires them to meet deadlines and adhere to certain quality standards that apply universally to all company projects is probably not in any danger of being deemed an "employer" by the IRS. Otherwise, almost all U.S.-based essay companies would probably go out of business, leaving this entire industry to us freelancers. However, I disagree with you that maintaining an automated platform through which orders are taken and uploaded and/or through which autonomous communications are transmitted anonymously is material to the issue or to any determination of "employee" vs. "independent contractor."

There are about 15 points that determine worker classification within the Behavioral / Financial / Relationship groups. Just because a company never assigns projects to their writers doesn't mean that they won't be reclassified as regular employees. It's similar to the 'reasonable doubt' criteria - 8 points may pass the scrutiny, but 5 (considered stronger by the agent or their lawyer) don't and guess what - the company is 'served.' I'd say that currently about 80-90% of 'legitimate academic research companies (both in the US and UK) can have their 'freelancers" reclassified despite their contracts, or not assigning projects. That means paying back-taxes too, of course.

Also think what happens AFTER the project was assigned - is the freelancer required to visit the company's premises to communicate with the customer (if so, he can be considered working on the company's premises). Can he perform the job without having to login to the company's platform? Is he required to run the paper through a 'plagiarism' tool? Is he paid weekly (by bank transfer) vs. after each project is completed. Etc. etc. If a 'writing service' suddenly disappears from the market it often means they got their justice. Obviously, services that have been audited aren't inclined to talk about it in public (why would they), but that's the reality for those well-informed.

I find that the best approach would be to use both customer service that's open line while, at the same time, maintaining direct access. I work for a site that does both; and I have no complaints whatsoever when it comes to the accessibility of the site. It works perfectly for me as a writer - and I have return clients who state the same.

Actually, I have come across a company that did not mind having the writer and client contact each other directly via WhatsApp. The client had the app and so did the writer. The reason the company did not mind allowing them to talk directly was because the payment was still made directly to the company and as such, still left the whole completion of the deal in the hands of the company. Did the writer have direct access to the client from then on? Nope. Why? The client changed his WhatsApp number and the messages being sent by the writer remained unanswered. So, would it be a bad idea for students to have direct access to the writers? I don't think so.

What prevented the writer and client from exchanging contact info and then doing business directly without the essay company. That's the main reason that companies don't usually permit their writers and clients to communicate except through a monitored system.