My writer is really horrible to me. Could another writer please offer their services instead?

My example paper writer, although he writes well, is not what I would have hoped for my professional relationship with him since it is terrible.

I'm not going to reveal who he is, because i'm not sure that's fair (he's popular around here, and other people have good experiences with him), but he keeps taking everything I say personally and becoming angry over the tiniest of things (usually if i ask him to clarify something which i don't understand from him).

It's not fair. A professional relationship isn't too much to ask. I've only submitted 2 assignments to him and 1 email to clarify himself in the last assignment, and already I think i've had enough. Today, i asked him for a quote for an assignment. He just said $50/pg. So, i told him I inferred that he wanted me to pay afterwards (How am i meant to know how many pages he will write? He didn't even tell me an estimate). That made him become even more rude than before and threatened me with ignoring my e-mails.

Firstly, am I overreacting? Friendly customer service isn't too much to ask, right? Considering how much trust i put into him.

Secondly, If you're a writer who is capable in writing your own assignments (no copy and paste - i've had bad experiences from people who do that), and who is friendly, then I would be really eager to hear from you. You have my word that i'll be courteous in return :)

Thank you.

You mean FreelanceRewriter (or peddler)? You should read my warning before you part money.

I don't know... it seems to me that this is more of a miscommunication than someone being mean to another person. More so, a writer being mean to a client. It doesn't make sense. The writers here all know how much good PR is required to keep their independent business running. Something doesn't add up. Perhaps the OP just had a bad experience because he is an ESL person and as such, could easily misinterpret anything his writer was telling him as mean or rude. Those who are not familiar with the English language tend to read more into statements from others than there actually is to the meaning. This could be one of those cases. It also isn't right to point fingers at any one specific writer from this forum without any evidence to prove your claims. Since the OP did not mention any names, then the vagueness of his reference should have been respected. Nobody should have taken it upon himself to out a writer who may or may not be the independent writer in question. That just wasn't fair to the person. No names mentioned means no names should be mentioned.

Correct.

Whether someone earns a living as a landscaper, hair stylist, car mechanic, dog groomer, child-day-care operator, dentist, or a freelance academic writer, none of us has anything whatsoever to gain by telling a client that we just don't want his business anymore. We make our living from keeping as many clients as possible, not from turning anybody away. For anybody whose trade depends largely on client retention, refusing future work from an existing client is something we only do as a last resort and only because the client is so annoying and wastes so much of our time with ridiculous email exchanges that his business is just not worth the hassle of dealing with him.

The types of things that could precipitate that reaction from me are precisely the same types of things that all of us know (or should know) not to do when we're the ones in the position of customer patronizing someone else's professional services. For example, as a customer of any online service, I know that it's important for me to read the posted FAQs that the business has taken the time to publish and not to ask any questions already fully answered there or (especially) to ask the provider to deviate from what's explained in those FAQs, because I understand that I'm not a "special case" and that the answers to those FAQs apply to me as much as to every "other" client. I know not to cancel appointments on short notice or (even worse) to make appointments and then just not show up for the appointment. If my car mechanic tells me that my car won't be ready before closing time, I know not to bother him with a phone call every hour throughout the day asking whether my car is ready yet. When I'm in the role of customer, I conduct myself the same way I expect my clients to conduct themselves with me.

For the years 2014 through 2017, I have well over 100 client folders for each of those years, representing approximately 100 different clients each year (many of whom are the same clients from multiple years). Out of those 100 or so clients served per year, I've probably cut loose only 1 or 2. By the time I did that, it was because I just didn't have the patience to deal with their childishness and/or the time to deal with their volume of totally unnecessary annoying emails.

I completely understand that brand new clients sometimes have many questions and that they are skeptical about hiring any writer online and fearful of getting ripped off. My patience with their emails reflects that understanding. However, once we've already done business several times very successfully, I do expect them to eliminate totally unnecessary emails. The vast majority of them (roughly 98 or 99 out of 100+ last year) do exactly that: Even if our very first transaction required a dozen or more emails, once they've actually received their first project from me, future projects with clients who conduct themselves appropriately involve only a very few emails. Typically, they know to send me a single new email with all the basic project info pasted and only larger files attached and with the desired length and due date in the subject field of that new-project email. They receive a price quote; they issue payment immediately, and then they receive the project on or before the deadline, exactly as promised. Incidentally, this reflects both common sense and standard practice in business emails once you're out in the work force, so it's a good lesson to learn while you're still in school.

Approximately 1 or 2 out of 100 clients in a typical year don't do that. Instead, they'll do the following types of thing even after I've explained very clearly exactly how to place subsequent orders and how not to waste my time unnecessarily :

1. Email just to ask me if I'm "available" (after I've told you that's never necessary) instead of just sending me all the project information in the first new email.

2. Ask me "how long do you need" for a project instead of following the directions in my FAQs to provide your desired due date or choice of 2 due dates in case the difference affects pricing.

3. Always respond to old emails with the previous project in the subject field to ask about new projects instead of using the subject field properly, so it's impossible for me to use the email search function to find (or distinguish) emails about specific projects later.

4. Omit essential info (such as due date and desired length) so that I have to email you to just to ask for that.

5. Receive my price quote (immediately) on a project due in 2 weeks and then never respond again until 10 days later to let me know that you "just paid" the quote I gave you 10 days ago so that I have to spend my time explaining why the price for 3 or 4-day delivery isn't the same as the price I quoted for 2-week delivery 10 days ago.

6. Take offense at that and argue with me asking me to "honor" the original price quote.

7. Pay me several days after receiving a quote with PayPal account linked to a totally different email account and no note on the transaction that offers so much as a hint about which client (or project) that payment is for so I have to waste my time searching through all of my recent inquiries to figure out who paid me for what project.

8. Contact me a few days after delivery of a project completed perfectly to tell me that the professor now wants you to develop a different element (such as to add a new perspective or incorporate a new reading assignment) and actually make me explain that I'm perfectly happy to continue with the developing project all semester if necessary, but that the newly-added element is (obviously) going to be additional paid work and not "included" as part of the original 2-page assignment. (Yes, a few clients actually do have to be told this and some of them even complain because they think the 2 pages for which they paid me includes all of the subsequent elements that their professors add on afterwards to build on that initial assignment with new readings and a brand new deadline.)

9. Beg me to take on an "urgent emergency" project due the same day and then complain about the price after paying for it and receiving the project done perfectly and delivered on time, as promised.

10. Do almost all of the above and then have the lack of basic common sense and the nerve to also ask me for a "discount" because you're a "repeat customer," despite the fact that my FAQs explain very clearly that I don't do that because almost ALL of my clients are "repeat" customers and despite the fact that, unlike roughly 98 or 99 out of 100+ clients, you do everything possible to waste my time by not following the same directions that the other 98 or 99 clients out of 100+ seem to have no problem following after our first project or two.

11. Take personal offense to the fact that I warn you first (and usually several times) that if you continue making my work unnecessarily difficult and wasting my time by not following my very simple directions, I'm just going to stop taking your projects because I don't have the time to waste and don't need the headache.

12. Come back to this forum to complain about having a writer who was "mean" or "horrible" to you and to characterize a matter-of-fact warning that I'm almost ready to stop taking your work as some kind of "threat."

Every service provider in (almost) every industry has the right to decide to cut a client loose and to refuse to take his future work exactly the way every customer in every industry has the same right to find another provider if he's dissatisfied, for any reason, with that service provider.

In the particular case of the (former) customer who started this thread, he had absolutely no complaints about the quality of my work and had previously referred to it as "amazing." The first time he used me in November of 2013, his response to my work was: "Yes, i just finished reading it. It is amazing! Thank you very much - you are an excellent writer!"

He was also kind enough to leave this review of my services here: https://essayscam.org/forum/es/freelancewriter-review-4605/


There's a huge difference between being impatient with difficult clients who waste my time unnecessarily and being "not nice", let alone "horrible" as described in Ryan's post simply because I tell you in advance that I won't be entertaining any further emails from you if you continue wasting my time unnecessarily to answer ridiculous emails.

With respect to the specific exchange referenced by Ryan above (and without divulging anything about his identity or the project), these are the facts:

After using me several times with great results, he emailed me on a Thursday night (I believe) asking for very short turnaround on a new 1,500-word project. I received that email while I was in the middle of a my building Board meeting and simply responded with the price "per page." I'd previously explained to him exactly how to compute pages from word counts using very simple math (285 words per page), which is also clearly explained on my FAQs page. Instead of at least asking a reasonable (but still totally unnecessary) question such as "How many pages is 1,500 words?" He responded to that with the following nonsense indicating that he expected me to just write the project and then pay me afterwards:

"Sure, totally happy with that as long as it arrives on time. If it's per page, then i can only pay you once you finished. See you on Friday?"

Anybody who has read my FAQs and any client who has already used me, knows that I never even schedule a project, much less actually write it, before it's paid in full. After a long history of annoying emails on every project from him, I was pretty much done being patient when he responded that he's going to pay me after delivery instead of (at the very least) just asking how many pages 1,500 words is, and I had no more patience to explain (again) that I don't do that and that we do NOT have a confirmed deadline for "Friday" for unpaid work and that he was wasting my time unnecessarily, and my subsequent responses reflected that annoyance in my tone. I responded as follows:

"Please don't even bother emailing me again for any reason if prepayment in full is an issue...it's not negotiable and you're just wasting my time...and yours...I don't even schedule anything until payment clears...no exceptions...thank you."

His response to that was:

"I don't understand. Please don't take offence. if i pay you per page, then how on earth am i meant to know how much i pay you?...You never told me how many pages it'll take you, so how am i meant to know how many pages and how much to pay you? I'm not psychic."

My last response to him on that (erring in his favor on the page count, too) was:

"1500 wds is 5 pgs...you always pay in advance and I write however many pages you request and pay for...and I'm going to start ignoring and deleting your emails very soon if you continue along this path..."

Incidentally, in the meantime, while I was in the same building Board meeting, someone I consider to be a very easy client sent me a single email with a new proposed assignment and due date. He pasted his requested topic info into a single email instead of making me open multiple emails and attached files with info he could have easily pasted just to see what the project was about. I responded to him in the exact same way as my original polite response to Ryan with a per-page price and he paid immediately. Total # of emails back and forth with the easy client: 2. Total number of unnecessary questions the answer to which he should already have known from using me before: 0. Perfect transaction from an easy client, and the price I gave him also reflected that.

Another time, Ryan asked for and paid for a very difficult "1,000-word" project whose specs included a difficult Excel component, asking for same-day delivery. He requested some revisions after delivery - also, coincidentally, while I was at another building Board meeting - and I responded to his email while I was still at that meeting, telling him that I might not get out of the meeting in time to make the revisions within the next several hours. When the meeting was over, I did the revisions for him immediately as soon as I got home instead of working out the way I'd planned to that night and I sent them to him before his requested deadline and he thanked me. I think that's pretty "nice," especially since his request for revisions said it was perfectly OK if I couldn't do them, meaning I could have just skipped doing them altogether if I'd wanted to be "not nice" to Ryan. I also had to include a note explaining to him that when you order and pay for "1,000 words" and your project also requires Excel spread sheets and financial calculations, it's inappropriate to complain that you "only got 650 words of text" because you "don't know how to count" the words in the spread sheet, or to start complaining about the agreed price of a very difficult rush order after the fact, which he did after I sacrificed my evening to help him out instead of telling him I was unavailable and just enjoying my free time.

My exact response to Ryan at the time before I did all the revisions he'd requested later that night was as follows:

"I'm at a building Board meeting right now and cannot guarantee that I'll have a chance to go back to this in time...if I can I will...but this took a LOT more time than writing a straight 1,000 words and every word in the excel boxes certainly does "count" if you're complaining about word count. Count them first before complaining.

I squeezed this in for you on very short notice and if you're going to give me this kind of response to this kind of work, then I suggest you go find yourself another writer in the future because I have too many very appreciative clients to take work from anybody who responds along these lines. I charge VERY fairly for my time and it's not my fault you waited until the last minute.

You should probably revise yourself to be safe but if I get out of this meeting in time, I'll revise. I won't even be reading further emails on this until after my meeting concludes."

Basically, if you make it easy for me to help you and you don't continually waste my time once we're already beyond the stage where you're not sure about using me in the first place, you get a much "nicer" tone in all of my responses and you also get a better price. If you regularly make things unnecessarily difficult for me and waste my time, you get a less "nice" tone to subsequent emails after a "nice" initial response, and I do also take that annoyance factor into account in future pricing because time is money. I'm fortunate that my hard work has rewarded me with enough clients that I can just let go of the ones who waste my time and annoy me on a regular basis. Every person who works for himself in (almost) every field has that prerogative.

I wish Ryan the best of luck in the future, but I just didn't need his business enough to deal with his continued pattern of annoying emails, so I simply told him that I didn't want his business anymore. There was nothing "mean" or "not nice" or "horrible" about that decision or about how I communicated it to him by the time I got to the point where I decided not to accept any of his subsequent projects.

I am an academic writing and research enthusiast, highly skilled with diverse experience ranging from simple essays to technical thesis and dissertations. I uphold a high level of professionalism in my assignments without compromising the ability to create a good rapport with customers. Contact me if you need help with your papers.

I do not know how to parade myself as a writer in a site with so much negative energy directed towards them in the first place. However, i will give you tips

1. Be precise. Discuss diabetes in America, 1100 words, apa, 8 references. To a writer, that is more than enough
2. Both of you appear fundamentally rude, at least to some extent.
3. You appear to have started on the wrong foot.

I am nurse graduate, been writing since 2013. Feel free to send a project (excluding technical and economics projects requiring calculations). You don't have to pay immediately for the first project until you receive your grade, and that is the guarantee.

Kind regards,
Fred.

@Fredkarter you are being daft! Haven't you read what was going on between the client and the writer? Have some decency. Don't poach an existing client. Respect the writer - client privilege. Unless you are directly recommended by the original writer, you should not be offering your services, specially when the situation is problematic. Allow the writer and client to resolve the problem between themselves first and then after the client has informed us of the resolution of their problem, should you offer to take on the client, if it is still necessary to do so. Don't go swooping into the middle of a situation and try to make yourself the knight in shining armor. That's not how it works. All that does is it shows how little you respect your fellow writers and how you would steal a client if given a chance. Not good. That reflects negatively upon your reputation among the writers in this forum.

Actually, I'm dealing with a very similar situation right now: a client who has placed about a half a dozen orders since June and who has said that she's thrilled with my work (and would actually like me to reduce the quality to a slightly lower level), but who continues to waste my time with a half a dozen (or more) totally unnecessary emails on every project. I've been trying to be as patient as possible, even taking the time, about 2 weeks ago, to explain things from my end in great detail, hoping that might help her understand what makes my work harder than necessary and hoping that might help her start communicating with me more clearly. Excerpts from that email are pasted below without any identifying info. Even after that email, she has continued to do many of the things listed in Post #4 above, such as not answering my emails for days, failing to answer my most basic questions, re-asking me same exact questions that I've already answered clearly more than once, in addition to some other annoyances not even listed in Post #4, such as resending me the project file that I originally provided (3 or 4 times, now) in emails asking about subsequent work to expand that same project.

Meanwhile, I get new, first-time clients all the time who simply follow my FAQs and my instructions, by giving me all the info I need for their projects in their first email, receiving the price from me in return, and issuing payment immediately afterwards. As explained, earlier in this thread, I completely understand that new clients might have more questions and might need some guidance to understand how to do this as simply as I need. However, once I've already provided projects and the customer no longer has any concerns about trusting me, I expect them to simply follow my instructions without making me stop what I'm doing to read and respond to emails a half a dozen times (or more) for every project. It's extremely frustrating to deal with, especially because it's always the most difficult clients who never seem to understand why I consider them difficult. Eventually, my frustration comes out in the tone of my emails, and then they react as though I'm giving them a "hard time" for no reason. Just today, I finally had to tell this client that I just don't have the time for any more unnecessary emails on this new project and that she should just pay for it if she wants it, but please not to send me any more emails about that project unless my most recent email reflects some misunderstanding on my part.

These are excerpts from the email that I sent her earlier this month, hoping to help this client change her pattern so that I can continue taking her business. In addition to everything else, her previous email also asked about a "price break" for repeat customers, which is already clearly addressed in my FAQs:

"Please understand a few things...you already know the quality of my work and how reliable I am. I'm happy to take your projects but please understand that this process has to be very simple for me because I have constant deadlines 7 days/week here and every single email requires me to click out of my working screen to read and respond...so please just send me the project...receive the price...pay it if you want it...and receive it from me as promised...nice and simple. If I'm going to give anybody price breaks, that's your best bet to get one because it saves me time. I'm always reliable but need you to understand how I work...how much pressure I'm always under here trying to make multiple deadlines most days of my life...and I need you to help me simplify this process with as few emails as possible for each project, especially little ones...and that's much appreciated...ok? I don't know offhand which other project you're asking about...so it would save me time if you resent it now with length & due date in the subject field. Thank you."

At that time, she responded to that email appropriately and apologetically and I thought we'd come to an understanding of how this works. However, since then, it's been the exact same pattern of half a dozen or more unnecessary emails for every project, failure to answer my simple questions, etc. This kind of stuff only represents a very small percentage of my clients and it's very frustrating because nothing I do seems to help them get with the program or to understand why I sound so annoyed about any of it in my responses.

I'll just say that I'm guilty of this and that it was because of ignorance. I've sent around 3 or 4 emails per new order, good to know this stuff. Thanks

No problem. It's not necessarily about the specific number of emails, because there are projects that do require more back and forth. But, as I've suggested earlier in this thread, being a good customer (in any industry) means not wasting the time of a merchant or service provider with questions that are totally unnecessary. Generally, that just means reading FAQs before asking any questions, not asking for "exceptions" to policies that are already expressed very clearly, and not requiring someone to ask for any of the information clearly outlined as necessary for a price quote in the FAQs. Anytime I'm a customer in any industry, I always try to imagine what might be helpful and what might be annoying to the seller or service provider; that's really all you have to do with us writers. It's really just about common sense, and most of my clients either do it from the start or start doing it as soon as I make it a little clearer for them in connection with their first project. Thankfully, the exceptions are relatively rare.

I do not believe the OP was over reacting. If anything, he was learning how to tell a scammer from an actual writer. A scammer hates being asked questions. He doesn't want to have to justify anything to the potential or existing client because he knows he can't. Any writer who would treat a client that way should be blacklisted in this business. Client satisfaction is key to the income of the writer or the company. So keep a smile on your face and count to a thousand if the client seems to be pestering you, before you respond. You need the client more than the client needs you. Like this client said, he can always get another, more respectful writer to complete his paper. Nuff said.

Negative. I'm going to assume that you didn't bother reading through my extensive and detailed response and/or that you genuinely didn't realize he was referring to me before you responded. He already knew that he wasn't dealing with a "scammer" because he'd already used me several times before, and had even posted a very positive review of my services, which is now posted in my Review thread. You already seem to know that I'm an "actual writer" as well:

https://essayscam.org/forum/gt/guide-lines-use-good-website-writer-1020/#msg82511


There was nothing at all to "justify." I simply lost my patience dealing with this particular client and decided not to take his projects anymore for the reasons detailed in Post #4 above. FYI, I have plenty of patience with first-time clients who ask reasonable vetting questions to determine whether or not they can trust me on our first project; I've even allowed them to call me at home to confirm my location and non-foreign accent. That wasn't the case here, because, as is obvious both from my response and from his first post, this particular client had already used me successfully and wasn't asking me anything that I "couldn't" answer.

In fact, if you'd bothered to read my response, you'd see that I included excerpts from our actual email exchanges that led to me, essentially, telling him to get lost because he was just too annoying for me to continue dealing with. In 20 years, I've had (literally) thousands of clients; and I've only cut loose about 10 or 20 because they were too annoying to deal with. If you'd bothered to read my response, you'd also have read that I'd already bent over backwards to accommodate this client on another difficult rush request.

(To be entirely accurate, I didn't actually tell him to get lost: I just quoted him a much higher price than I'd ordinarily charge for a project of that degree of difficulty and deadline. By that time, it definitely didn't matter to me whether or not he continued using me; but if we continued to do any business, my pricing for him was going to be higher than for easy clients. The fact that I charge easy clients less and difficult clients more is even explained right on my FAQs page, mainly as a way of trying to motivate new clients to avoid wasting my time by ignoring my FAQs and related instructions for inquiring about and/or paying for projects.)


Writers should be "blacklisted" for stealing clients' money, plagiarizing, missing deadlines and going AWOL on the client, and for misusing clients' information. No writer is under any obligation to continue doing business with a client he considers too annoying to deal with, just as no client is under any obligation to continue doing business with any writer whose communication style (or whatever) he considers offensive. Clients who can follow simple directions tend to like me a lot and they're very appreciative of my work, which is why they typically use me for years. Clients who can't follow simple directions even after being reminded more than once probably don't like me very much because they don't understand that they're annoying. Even some of them continue to use me for years, anyway, sometimes, after trying some other writer or company before ordering more projects from me because of the quality of my work.


Speak for yourself and do whatever you want with your own clients. I have enough clients that I don't mind cutting loose the ones who can't get with the program and follow my very simple FAQs and directions, especially after we've already done business before and after I've reminded them several times what not to do. The frequency and size of this particular client's projects simply weren't worth the annoyance of dealing with him. That's my prerogative, just as it is your prerogative to "smile" and "count to one thousand" if that's how you handle annoying clients because you don't want to lose them. I'd rather limit my business to clients who don't make things unnecessarily difficult for me.


Negative. Clearly, that wasn't true at all.

I can see this topic is still relevant (and it will be for sure), so I might share my experience as well. I am a student of philology faculty so writing essays for me is essential. Although, it is really painful! I seem to have no time for that. Thus, to be honest, I had to use this top essay writing service. So now I have more time to spend in the library reading books. Yay! What could be better, right? :P

Let's consider for a moment that the reason the writer was cross with the client is because the student was wasting his writing time with useless follow ups that the writer had to respond to rather than spend that time working on the paper. It is only fair for the writer to have his patience tried at that point. A client cannot expect high quality work from a distracted writer. I do not believe that a writer will be cross with a client. He may give pointed responses but he will never cross the line into rudeness. It will be bad for his business.