Posts by tiggerinlondon

tiggerinlondon

Nov 16, 2014

Essay Services / Custom Papers & UKessays [27]

Hi, I'm posting my experience with Custom Papers. I ordered a marking and review of my MSc Psych work a 2000 word essay.

I'd put a 24 hour turnaround on the work.

I didn't receive details of my writer initially. So I contacted them via chat once they opened. They stated a writer had chosen it and then cancelled and that their current writer was not contactable right now, but they would get back to me. I was given an email that bounced back for the writer.

Essay Paper -Customer Service Chat

I had the following chat conversation with an agent(Both the other agents I had spoken to appeared to be fine.)

Me: Hi any news on my writer, I'd like to be able to talk to him. Order 8----
Call accepted by operator Kevin, CustomPapers. Currently in room: Me, Kevin, CustomPapers.

Kevin, CustomPapers: Hi, one moment, checking..

Kevin, CustomPapers: Okay, the writer is ----@custompapers.com and you can email any time. Expect a reply within maybe 1 hour after there has been time to get familiar with the question and get started on the work. Thanks for supporting us with this order. : )

Me: Ok, I've spoken to Joanne and Samantha already today. I have tried emailing George but I'm getting a bounceback from that address.

Me: Do you have another email for him please?

Kevin, CustomPapers:------@custompapers.com should work. But if you email ----@CustomPapers.com I will make sure the message gets to him and his associates. : )

Me: I've already done that today. I'd like to actually speak to or communicate in some form my writer.
Me: The order was put through over 15 hours ago.
Me: I never got an email giving me his email address.
Me: I got onto the chat first thing this morning.
Me: And I still have not been able to contact him.

Kevin, CustomPapers:15 hours ago was quite late at night on a sunday. The work is in progress now. We will do well for you and every minute counts. We now are assessing your ability to cooperate with us as we work for you, and we will send the paper a few minutes after 5:40pm CST

Me: That doesn't really address my issue.

Kevin, CustomPapers:This is what we can do: You can send your comments and let us continue our work. If you are reasonable, we will have a good outcome. I must now return to help the other customers. This chat must end. I will look for your message to Support@CustomPapers.com and address all needs as well as I can.

Me: Samantha sent him a set of information, I have no idea if he has looked at it, he needs it in order to improve on my work rather than have to restart.

Me: Do you have a number for him?
Me: Can you call him and confirm he's received the items Samantha sent through and let me know he has all that please?

Kevin, CustomPapers: Your refund is now being processed. The order is canceled.

Me: He is not able to do the work?

Kevin, CustomPapers: He is very effective, and he will now move on to other orders. Good luck with your project. I apologize for this. You will get a refund in a few minutes.

Me: Why am I being refunded instead of him doing the work?

Kevin, CustomPapers: Scroll up and see this chat. I am signing out and attending to other customers. I spent more time that I have to spend in this chat. Your order is canceled and if you want to order again in the future we will try again. I regret that I was not able to reason with you.

Me: I don't know what you are talking about, you are cancelling my order because I asked you to check with him by phone that he's got my information?!

Me: That seems reasonable to you?
Me: Please give me the relevant information to contact the Manager or CEO for the business please.
Me: Then I will leave you in peace thank you.
Me: I haven't asked for a refund.

Kevin, CustomPapers:-<two generic emails> Thank you for understanding. I sincerely wish a good outcome for you.

Me: Thank you. I will write to them and ask them to explain why my order is being cancelled and refunded due to you feeling I am spending too much time talking with you.

I logged a complaint with the BBB after this incident, I thought I should let everyone here know. The BBB are investigating, in my humble opinion the response from the business clearly came from this same individual the language used in the response included the phrase "good outcome" and other telling phrases and blatant lies, such as they contacted me to cancel the order, whereas you can clearly see from the transcript that I contacted them.

Anyway I then went to uk essay company and had them do the work in 3 hours (fortunately I'd had the good sense to not leave it to the last minute). After the work in 3 hours, I was not really happy because it didn't meet my criteria. Their agents told me that the their marking and review service tends not to include looking at any files except the file you have sent for review and any guidelines need to be included in their text box. I'd initially sent a zip file with all my sources, all my raw data and the guidelines from my University. However because I didn't know that was the case they'd get the writer to make the amendments I'd asked for (there had also been some sort of strange duplication of the writers comments on upload, no-one was sure why this was).

In another 3 hours I had a mark up and review of the work I was happier with. But the cost of £137 was a little steep. (~$220.00)

I'm going to keep looking, I am currently investigating GraduateWriter.com, they appear to have good reviews here.

I hope this information helps others.

All the best,

Tigger

tiggerinlondon

Nov 16, 2014

General Talk / CaNexus or Dr. EVE is a scam [12]

Hi,

Most universities in the UK now have online access to Turnitin for students.

What happens is:

- You submit your paper electronically, through their Turnitin portal.
- Check that no plagiarism has occurred.
- Resubmit further drafts until you are happy/deadline arrives.

Of course, what happens when you do this is:

Turnitin "You submitted an essay that looks suspiciously like your 2nd draft...that's very similar, I think you've plagiarised yourself from 3 days ago, 56% similarity." (everything else in it <1% similarity to anything else)

Me: "Oh, my final draft looks like my second draft? Goodness me, I wasn't expecting that *read with extreme sarcasm whilst rolling eyes*, good thing I wrote my student number at the top of the paper in every draft, so my academic staff know it's not someone else's work I've stolen isn't it?!"

*mumble mumble, stupid badly programmed piece of... grumble* ;-)

tiggerinlondon

Nov 16, 2014

Essay Services / Custom Papers & UKessays [27]

You have no right to post my location or name on the web, you have broken the data protection rules by doing so I will be notifying the BBB you have done so. Your response is not acceptable you have not told the truth, it is clear from the transcript what is being said. My complaint is entirely justified and your continued falsehoods do not change that.

NB: Mod's please remove my personal details from CustomPapers posting, thank you.

Additionally, for anyone who wants to see the first two chat's I had I have those too, I have notified the BBB that CustomPapers posted my private information here and taken a screen print to prove that.

I would never go through CustomPapers again now and that is unfortunate, since the other two representatives seemed to be fine, it is also a shame the business cannot "put it's hands up" to one of their agents acting in an improper and rude fashion.

Instead they seem intent on denying what is abundantly clear in the chat transcript. It seems extremely probable to me that the agent has been allowed to handle the responses to the complaint and here as well, it seems to be the same defensive behaviour. What the individual seems to find impossible to grasp is that I have been refunded, so if I had no actual legitimate reason to complain, why on earth would I bother?!

I am incredibly busy, however I don't feel it is acceptable to simply let matters of discourteous behaviour, from individuals claiming to provide customer "service", just pass.

Caveat emptor.

tiggerinlondon

Nov 16, 2014

General Talk / CaNexus or Dr. EVE is a scam [12]

I don't know what version we students have access to, we're just told to submit our essays through the Turnitin portal and it checks our work and gives us a report. I can't really help with how red flagged or not it may or may not get if my uni has versions for staff we don't see. But I am in the UK, so things might be different over the pond.

tiggerinlondon

Nov 17, 2014

Essay Services / Custom Papers & UKessays [27]

writers2beware:
Thank you for that, but I had already checked and my information is NOT available on the BBB website at all. The complaint isn't even visible, I assume that's because it is ongoing.

Custom Papers:
Even my first name and surname initial are not something you are permitted to divulge, remove my personal information from your post, thank you.
I am not posting here using my name, I deliberately kept the post limited to information only pertaining to the incident in question.

Major:
Thank you for responding, I would love to post a paper from Custom Papers here, but unfortunately they provided absolutely nothing for the 15 hours I was kept waiting, they simply refunded me and essentially told me to "shove" off. My paper, which I submitted to them, is my own work and I simply submitted it for marking and review, the feedback I have got is from UKessays who actually completed the task in 3 hours, but I had more time and asked them to amend that marking work within another 3 hours.

I had made some referencing errors, I needed to make my flow better, my abstract needed adjusting of sentences, I had not given my graphs suitable names (rookie mistake! ;D), essentially it was ok, but could do better, certainly not good enough for distinction, which is what I was aiming for, I've noticed a lot of journal pieces of work have 50+ references, the marker was quite helpful stating I should use more references (I think I had around 30). It was involving SPSS work and regression and I found the discussion section difficult, I am not experienced in stats. and we didn't design the experiment our lecturer did so understanding/explaining why he chose certain things for his design, was...challenging.

I don't think I'm cut out to write research papers/reviews, it is a good thing I don't want to do that after I finish my MSc! Reading and understanding them, fine.

tiggerinlondon

Nov 17, 2014

General Talk / CaNexus or Dr. EVE is a scam [12]

Major:
I really have no clue TBH, I guess as long as the writer themselves hasn't submitted it to the database, it is ok?

I mean my paper was my own work and before submitting it for review/marking I had submitted 2 drafts to the Turnitin interface we have to use, so it isn't really relevant for me, my lecturers aren't stupid and the instructions for using Turnitin specifically tell us to submit every draft, if we can (so they'll know it's my work when Turnitin comes back with *stupid percentage similarity*).

We're told to do it just in case something bad happens and we can't get our last draft in on time i.e. internet breaks/turnitin goes offline/uni explodes ;D

tiggerinlondon

Nov 17, 2014

Essay Services / Custom Papers & UKessays [27]

Major:
You have to login to see it, so it is not public.

I did not realise that rule was in place here, I clearly missed it. I do have to point out that it seems only sensible to approach writers working for themselves here. However I will not do that, now I know, thank you for pointing it out.

I made the complaint directly after the incident (within minutes), I did not wait for the refund. Please READ the transcript, I asked why I was being refunded and also asked if it was because the writer could not complete the work, I was told that the reason was "as above". The "above" was that I was asking too many questions and he needed to go off to deal with other customers.

NB: I was NEVER told my writer could not complete it. I do not appreciate being compared to your unhappy customers. You do not know me.

editor75:

I do not know you, you do not know me. I think your comments are incredibly pompus, arrogant and entirely unwarranted. I have done nothing wrong. I am neither entitled nor a brat. I am an MSc student who was not confident about their paper writing skills and so wanted it reviewed and checked (which I had done in a reasonable time by another company, thankfully).

If the company could not provide that service they only had to tell me so, politely; they did not.

I do not feel further discourse on this matter is relevant, I have filed the complaint and the BBB will take appropriate action. I have not let an incident of discourteous behaviour pass, so that some other customer in the future can be a victim of it. I have done what I felt was just. Your view is utterly irrelevant and your comments unhelpful and malicious.

I do not know if you or Major have affiliations with the said company and neither do I care. I have made other customers aware having posted the information, that is all.

tiggerinlondon

Nov 17, 2014

Essay Services / Custom Papers & UKessays [27]

Respectfully anyone could use that username and I have been told quite clearly that this forum is affiliated to Custom Papers.

So I will not bother with any further answers since it is clear this forum is not the open arena you pretend it is.

It also verifies my view that I was right to complain. Clearly people here accept it is okay to treat a customer in the disrespectful way I was treated; if it is by their affiliated firm.

tiggerinlondon

Nov 18, 2014

Essay Services / Essaypedia.com / PaperWriter.org Review [9]

Does anyone have any information on Essaypedia please?

The whois seems to just give the domain registrar.

Thanks

tiggerinlondon

Nov 18, 2014

Essay Services / Essaypedia.com / PaperWriter.org Review [9]

Thank you very much writers2beware. Is there a compiled list of all scam sites?