This happened to me as well.
Last months for the first time I did order 3 essays from topcustomessays
I did pay a lot of money and finally I received 1 essay about completely different topic, and two others with plagiarism of 25%.
I did request for the refund, but I am unable to access their website now.

Kat,
why do request for my e-mail?

Dear all,
please help or advise me,
this is an e-mail I did receive from the company after I did place an order.

Due to the large amount of this order (we are required by the credit card companies to request additional information, to insure that you are the customer placing this order.

Please email or fax us back the following information.
1. A copy of a drivers license, military identification, or passport.
2. A copy front and back of the credit card used to place this order.

I do not know what do do....
this is essay company and I do trust them, but provide them such as personal details, is it not to much?
please advise

Dear all,
I just ordered an essay from Paper Editor Company. I do not agree the customer service is poor. It is true that to contact with the writer taking much more longer than in other companies, but they do answer.

Just have one question, is this note apply also to custom essays from Paper Edit?

Customers Important: Please remember the order you will be receiving is to be used as a template or guideline in completing your own assignment, and not to be handed in for academic credit. If the writer believes that a customer is going to use the completed research example in an unlawful purpose, the writer has the legal right to deny services.

Please reply, because I do not understand, when I did ordered my essay it was not mentioned....

Dear WB,
I just copied - pasted
so essay I will receive will be a template or guideline in completing my own assignment?
please reply I just want to make sure
thank you
lena