I used IVY thesis recently and not only did they send me a paper copied and pasted from other sources, it was the wrong paper all togeather! After I complained to them about the paper, they sent me a 'revised' paper on the correct subject, but again it was a simple copy and paste from 1 or 2 different websites. A simple google search revealed they didn't even attempt to change the writing from the original websites. When I complained to Ivy, they sent me a 'revised' paper that was exactly the same as the first, but now it has misspelled words and words used in the wrong context, throughout the paper. I complained again, and they sent the exact same paper without any revisions made. After that point, they stopped responding to my e-mails. I contacted 2CO thismorning for a refund; let's see what happens.