help Oxbridge essay has scammed me of £400!

Hello, i placed an order with oxbridgeessays on the 19th of may 2010 totalling £400 pound, the order was to be delivered on the 24th of may, but i never got the order. I sent an email to Christain Honan, director of sales, he replied by saying he was sorry that the order wouldnt be delivered on the 24th has agreed. I was not happy because i got a confirmation email from this same Christain confirming the delivery date as the 24th , why then would he change what he has agreed with me . I requested a refund and he promised to have my refund processsed by friday the 28th and that he would confirm the refund to me by email on friday, i waited till late friday but never got any reply from Christain, then i wrote him asking if he had processed my refund, but he never replied by up until now, i have called him on the phone with no response, i was on the phone for 1hr 10 min and couldnt speak to him, i sent him mails with no replies..... What measures can i go through to reclaim my money, how can i go about it.

NB: OXBRIDGE ESSAYS IS UNDER THE TORG GROUP, OXBRIDGE RESEARCH GROUP! I WOULD MAKE SURE I GET MY MONEY BACK, WHATEVER MEAN OR WAYS!!

i placed an order with oxbridgeessays on the 19th of may 2010 totalling £400 pound, the order was to be delivered on the 24th of may, but i never got the order. I sent an email to Christain Honan, director of sales, he replied by saying he was sorry that the order wouldnt be delivered on the 24th has agreed. I was not happy because i got a confirmation email from this same Christain confirming the delivery date as the 24th , why then would he change what he has agreed with me . I requested a refund and he promised to have my refund processsed by friday the 28th and that he would confirm the refund to me by email on friday, i waited till late friday but never got any reply from Christain, then i wrote him asking if he had processed my refund, but he never replied by up until now, i have called him on the phone with no response, i was on the phone for 1hr 10 min and couldnt speak to him, i sent him mails with no replies..... This people are cheat Oxbridge group, Torg, they are all under the same company, and they would cheat you out of your hard earned money in exchange for zero essay, i did not get any essay and they took £400 pound from me