I have just been done too, however I was one step ahead. I received a written piece which I wouldn't put through the shredder never mind turnitin. It was revised twice and still aload of rubbish, I did do the work myself because I hard a feeling things were not right. The company ignored all my attempts to reach them. I did however find out that because I was advised of the 7 day cooling off period (cancel the order within 7 days) the customer has an automatic right of 3 months and 7days within which the customer can cancel, this is under the distance selling act. Theessay.co.uk is based in Arizona US, at the address of: 15111 N.Haydon Road ste 160, Scottsdale, Arizona, 85260, United States. I have just received a full refund by complaining through paypal. However if this was not the method of payment then a department for trading standards based in the US can help by disputed the case for you and requesting the refund. The address for that is bbb.org. You can also file a complaint against the companies practice, I did hopefully it will ruin their street cred. Dealing directly with the company did not help me and I was not prepared to lose £345.