Firstly, it is only a very small minority of clients who request a refund, the majority being more than happy with the work received and the service provided. Indeed, our alterations period, which we offer free of charge, tends to iron out any corrections the client wishes to have made to the work. Thus, when a client does make a complaint, we take this very seriously. We pride ourselves on ensuring our essays are tailor-made to each client's requirements (unlike other academic services who store essays on a databank for use time and again) and, therefore, any request for a refund has to be looked into on an individual basis by our Quality Control department. This is why it can take some time for a refund to be processed. We do not take client complaints lightly as it is a matter of great importance to us that our clients enjoy their Oxbridge experience and believe it to have been beneficial. We will therefore, of course, approve all refund requests which we deem acceptable, and deal with these in a quick and efficient manner. Administratively, when dealing with bank payments, one has to remember that it can take a number of days for payment to clear into bank accounts (particularly if they are international accounts), and that we also do not process payments over the weekend or Bank Holidays. Thus, delay is not necessarily down to 'poor administration'. As stated before, we take all refund requests with the utmost sincerity, and pride ourselves on producing both the highest quality of work and most efficient of services.

Our staff and writers invest much time in producing work of the quality expected. Indeed, our promise to only work with the best, Oxbridge-educated academics is testament to this. Unlike other similar services, our essays are tailor-made to each client's requirements, and we take time to ensure we understand all your needs. In fact, we also offer you the opportunity to speak to your writer either in person at our central London office, or on the telephone if you live too far away, helping your academic create a piece that is exactly what you are looking for. We have specialists in all subjects and of all levels working with us, and guarantee that your work will be written by that academic whom we deem most suited to undertake it. Moreover, our in-house Quality Control team, themselves Oxbridge scholars, assess all submissions, further guaranteeing the excellent standards for which we are known.

In fact, the CEO of The Oxbridge Research Group (TORG), the parent to Oxbridge Essays, is Farid Ahmed, who was a Liberal Democrat parliamentary candidate in the recent general election and formerly a successful investment banker. Our full-time staff of more than twenty-five, based at our office on Charlotte Street in Central London, includes several PhD holders and other graduates from Oxford University and Cambridge University. All of our freelance writers are Oxbridge educated, and cannot begin to work with us without proof of this status.


Regarding our prices, please remember that we work with the very best academics this country has to offer, who have been educated at two of the top institutions in the world. Thus, as affordable as we attempt to make our services, we do also have to ensure our writers are recompensed for their efforts, since you are paying for the premium scholars on offer. When you consider that the average cost of a year at university in the UK, particularly for international students, may be as much as £15,000 - £20,000 (£40,000+ for MBA students) and you also consider that a dissertation, for example, might represent as much as 25% of a student's overall degree grade, then we believe that our prices are certainly affordable for most students and moreover an excellent investment.

Please indulge me a few moments to explain fully the raison d'etre of TORG. The Oxbridge Research Group (TORG) is the UK's leading academic research company. Through a freelance and in-house network of academics and professionals from Oxford and Cambridge University, we provide a range of academic, commercial, and career services for international and UK students, institutions and businesses. Our services exist to provide elite level tuition and academic/professional guidance to those students who, feeling let down by their universities, seek support from leading academics who care about the quality of their teaching and research.

No work we produce can ever be submitted by a student to their own institution, and we vehemently condone plagiarism and punish it strictly. Moreover, our clients know that all work contracted is intended to be used as a model and guide, illustrating how academic pieces should be structured and written (i.e. tone, style ). Unlike those of us who were fortunate enough to attend Oxford or Cambridge and receive individual supervision on how to write academically, many UK institutions provide neither guidance on how to do this, nor feedback on efforts submitted. Indeed, by far the greatest number of students who turn to TORG for help are those who feel severely let down by their university faculty and tutors. We strive to offer all that universities fail to, ensuring that talented students, who might otherwise fail to do justice to their potential, are given the opportunity to maximise their abilities.



As stated above, no work produced by TORG can be submitted by a client to their own institution. On the contrary, it is to be used to inspire students to emulate similar academic levels, and improve their own intellectual standards. Such a service is thus wholly legal, and threats suggesting otherwise are not valid. Indeed, I would draw all current and prospective clients' attention to the relevant terms and conditions, agreed by all prior to placing an order, found below:

- The client understands and agrees that any written materials sold to them by The Oxbridge Research Group Ltd. is sold and intended solely for the purpose of inspiring that client's own work through giving an example of model research, writing, expression and structuring of ideas. The client must never submit as if their own work, either in part or total, to their university, school or any other institute of education written materials sold to them by The Oxbridge Research Group Ltd.

- The client agrees never to violate the copyright of any written material sold to them by The Oxbridge Research Group Ltd.

- The client understands and agrees to The Oxbridge Research Group Ltd.'s right to refuse to continue the preparation or sale of any written material, either in part or in full, which the company suspects of being used in violation of any of the terms and conditions stated in this document. Further, The Oxbridge Research Group Ltd. accepts absolutely no responsibility or liability for any undetected and / or unauthorised violations of the terms stated in this document.

- The client agrees to thoroughly examine, before ordering any service from The Oxbridge Research Group Ltd., the particular rules, regulations and provisions of their university or school governing the preparation and submission of academic work, and to check whether these provisions permit the employment of services such as those offered by The Oxbridge Research Group Ltd.

- The client acknowledges that any use by him or her of the products or services provided by The Oxbridge Research Group Ltd. is made wholly on the client's own initiative and free decision. Further, the client agrees that The Oxbridge Research Group Ltd. will have no responsibility or liability whatsoever for any decision to use our products or services which violates that client's school, university or other educational institutions regulations or provisions governing academic work.


The issue of plagiarism is one we take very seriously, and just as our clients know they may not submit our work to their institutions as if it is their own, so our writers know that all work produced for Oxbridge Essays must be original. Indeed, our Quality Control team, made up of Oxbridge scholars, review every submission, and if any plagiarism is found, we deal with this very seriously. Any writer found to have committed plagiarism will not only be removed from our books, but will also be heavily penalised. Thus, it is a very rare occurrence that any client will receive a plagiarised piece and, if this ever is the case, we will rectify this for you free of charge.

At Oxbridge Essays, we prides ourselves on being the only company in the market to guarantee our clients unique pieces of model research which are never stored, shared or re-used . We work according to each client's individual requirements, using their own research, bibliographies and guidance to ensure each piece is exactly what the client requires. Moreover, every client is entitled to speak to their writer via telephone or at our London office, further ensuring the accuracy of the model essay. Care is taken when the order is first placed to understand exactly what the client requires, not only by the Director of Sales, but also by the Delegations team (who work to find the best qualified writer for each brief) and Quality Control department (who review submissions to ensure they have met the requirements of the order). Any work we deem not to be of the correct standard will be sent back to the writer for alterations. Indeed, contrary to what is suggested above, whilst many of us here could, in fact, undertake this writing ourselves, we are too busy maintaining the standards of our service to do so. Thus, because it is imperative that time and care is given to each piece commissioned, we work with writers who have time to dedicate to this.

Oxbridge Essays are proud to be the only model essay company in the UK who offer face-to face or telephone consultations between client and writer.

This unique service enables you to discuss in detail the specifics of your brief, authenticating not only the calibre of the writer, but also ensuring they understand in full the specifics of your requirements.

Moreover, meeting with your writer in person (or speaking to them via telephone if they do not live in London) offers you the opportunity to gain valuable advice and new ideas about how you may wish to approach your studies. We have specific meeting rooms where you can meet with the writer and discuss your essay in total privacy.

So long as we are given appropriate notice (this service is, of course, subject to the writer's availability) we can facilitate a meeting (or telephone consultation) for all our clients.

When using our meet-your-writer service, however, do bear in mind that many of our writers are freelance and, in rare instances, do not respond to our attempts to contact them.

Furthermore, bear in mind that meetings are unlikely to happen immediately as several days may be required to organise such consultations. We will, however, keep you updated throughout the process.