If they were based in Delaware, US why would they use a .co.uk domain name?
I run a concierge service online and we have a .co.uk domain that somehow gets more attention of American customers as compared to the .com one. When you run a business, you can waste time in the 'why' but if you are successful, it is mostly because you focus on the 'how'.
Don't bother dealing with them directly, as that will get you nowhere.
Dude, we hate the customers that don't cancel their order with us first, with proper reasons. It's rude, and without proper procedure, even the bank will have trouble processing your request, although it is possible.
You might receive a good paper. Please don't worry.
Okay, maybe worry just a little bit and try to get a better writer by reducing the time limit. See, if you request for your content to be written in 5 hours, say, well, expect shoddy work... But what I usually do when I outsource content writing work to puretermpapers is that I give them extra time, and since I am a returning customer, I always get a better writer and it is never shoddy. My customers are happy = I am happy = no chargebacks = good conversion