Plagiarised from Wikipedia and passed as 2:1 sounds unlikely to me, this company have very rigorous plagiarism detection and quality control processes. If they cleared it as 2:1 then this has been confirmed by specialists on the area. If it went through the plagiarism scanner and came out 11% on quotes only then this isn't plagiarism, it's legitimate referencing. I wonder what makes the original poster think it was substandard, presumably someone ordering custom essays is not entirely sure what a high-standard essay would look like, hence the purpose of ordering? Have they checked with someone who knows essays better as to whether it's substandard? I wonder if they're sure what plagiarism means as well. Plagiarism is if they've taken part of something and put it down as their own work, it doesn't include referencing someone else in quote-marks, and it doesn't include making similar arguments. I know this company well and to be honest, I just don't believe they'd do what they're being accused of here.