So, who is right and who is wrong? Wrong to offer the service? Wrong to use it? Wrong to pass off the 'custom essay' as one's own work?
Nice. Are you Pinoy originally or are you married to a pinay?
And to answer your question, right and wrong are incredibly subjective.
I do not think its wrong to provide people with a structure/sample of an essay to help them create their own essay. I do think its wrong if I'm strictly trying to create work for them to claim as their own.
In the same token, going by Academic Dishonesty policies, it is certainly wrong for students to purchase essays and submit them as their own.
I think the ball lies more in the court of the user when it comes to who is wrong though. Seeing that they are seeking out such services, requesting to purchase a service, and passing off a writing in their own puts them on the wrong end.
But as I said before, this is IMO. It gets way too philosophical lol