Simply put Smart College Research is a horrible company. It is a travesty that they take the money of an individual and then do not deliver a service. With that said, I have learned my lesson. First time using a writing service, last time using a writing service! Dispute the charge, I certainly will. I had started my own paper even after I sent the order in for the service, however I still did not finish in time. They promised it would be reassigned after it appeared that a sixth grader who basically was anti-American and knew nothing about the topic attempted to write the paper. Just a horrible experience overall. I agree, no luck with the e-mails when asking if the product is coming either. Stay AWAY from this company, although I am not sure at this point if there are reputable ones out there.