Hi all,

So, I ordered a paper (Literature Review at Masters level) from CourseworkMojo (courseworkmojo.co.uk) on 11th June.
First, I talked to one of their "Customer Support" guys on their website, asking questions about their services, price range and so on.

Then, I sent an e-mail to them (as per requested by the guy) detailing the instructions for my paper - topic, referencing style, length, deadline (19th June) and an outline of the points I wanted to be included in the Literature Review.

I also sent all the materials required (by my supervisor) and needed to follow attached to the e-mail.
Once the order had been confirmed by their "Writing Department", I paid for the whole paper via PayPal (verified account).
All went through very smoothly and they sounded very enthusiastic and so on...

And here come the problems, very frustrating problems:

1) Their "Customer Support" then promised to deliver my paper by 18/06 night (the night before the deadline).
So I placed my order on the 11th June, waited for a couple of days then contacted them to ask for a preview (of whatever that had been done so far).

First they refused to give me the preview, but then contacted me again (after 02 more days) and said they would ask the writers to provide it. Nothing happened!

Then on 18th June, after midnight, I contacted them asking why my paper had not been delivered. They said the deadline was then 12pm on 19th June because my order said so!? So I waited, since my actual deadline was 2pm.

Over 12.30pm on 19th June, still nothing! I tried to call them but no one answered. I went on their chat box and they said my paper was at the ending phase and needed a bit more time, blah blah blah...

2pm passed, and I was frustrated and completely lost my patience as they had missed the deadline not once but twice!
I told them that I would open a dispute on PayPal to claim a refund, at which point they threatened to not deliver my paper if I did not close the dispute.

Some frustrating e-mail exchange, and they eventually sent me the paper, 2.51pm (almost 15 hours passed the deadline).
- On their website, they promise "Timely Delivery" - FAILED! -

2) It did not stop there. Their writing was a complete mess and did not follow my instructions or outline at all. Turnitin report said the plagiarism level was over 35%.

Not only that, their points did not make any sense. My supervisor, after having reviewed the paper, told me if I was joking with him.

No academic references, lots of irrelevant points, misleading arguments... You name it!
- On their website, they promise "Plagiarism-free Dissertation", "Qualified & Experienced Writers" - FAILED! -

3) At first, after having received my paper, I asked them to revise the paper since it did not meet any pre-specified criteria.
No reply on e-mail, no answering on the phone, complete and utter ignorance.
- On their website, they promise "Unlimited Free Revisions", "Quality Assurance" - FAILED! -

4) Whenever I contacted them about preview of my paper, revision, or query about my paper, my e-mails and calls were either avoided, or delayed, or very unfriendly dealt with.

The only occasions they responded very quickly and nicely were when I placed the order, made the payment and filed a dispute on PayPal. Seems legit!

There was one occasion when I was asking them about the problem on the website, they asked me to wait and then just quit out of the chatbox. So I asked my friend to use another computer to get on there and they were all welcoming very nicely!?

- On their website, they promise "24/7 Friendly Customer Support", "Query Response Time: 1 Hour" - FAILED! -

5) When dealing with the dispute claim that I filed on PayPal, they continuously asked me to close it without providing any satisfactory solution.
I kept getting e-mails like "Please kindly close the dispute so that we can resolve things" and such...
I sent them a refund request on PayPal and they cancelled it after 05 minutes!!!! Very quick and efficient customer services, right?

So I called PayPal and asked them to investigate. No luck since they cannot take cases on services.
PayPal directed me to Trading Standards Institute where they take on broader coverage of customer protection and I have requested an investigation from them.

I then called my bank and asked for an immediate refund and an investigation to all aspects of the transactions (details of sellers, their behaviors, reviews...).

Later on today, I found that they (Coursework Mojo) were also operating under the names like EssayMojo and AssignmentMojo.

I am writing this on here today, so that people who go to Google and seek reviews on those three (maybe more) sites can avoid those scammers.

If you need more information, contact me at rockman_muonnam@yahoo and I will answer all your questions.

Sincerely,
Anh