UKessays are very shady operators.

I initially ordered a research paper and paid. They quoted 25 days and on the 25th day they sent me the work 50 % complete so I said to them right away and they said they would resend the work. They resent and it was again only 50% complete so I told the guy at ukessay and he said he would chase the researcher up to chase a resend from researcher.

3 days after deadline I get the work but it wasnt right. I speak to somebody about the work and said I wanted a refund since the guy had done it totally wrong and my deadline had passed and also they had been several days passed deadline. The person said I could only get a refund if I gave the researcher a chance to redo the work as the researcher would be losing out money wise. so I said fair enough.

Email problems I understand but they claim to check the work before sending out ( so should have noticed it was only 50% word count complete ) . They also claim to have a rtf weblink that allows you to visit a section of their site and download the work directly so this should have worked even if my email or their email was corrupt. yet the weblink wasnt working and was just a hyperlink to their homepage.

I take 4 days to compose what is wrong with the researcher. They then start telling me I was outside the seven days limit and would only redo if they charged me extra.

I said for them to make their mind up about which deadline they were going off. If they were going off the planned delivery date then I would be outside the 7 days limit for requesting redones but then I would be entitled to a full refund according to their terms and conditions.

But if they were going off the actuall delivery date I got the full work then I would be entitled to a rewrite.

So they said they would redo the work. I gave them everything they asked for and they even sent me an email saying the researcher had gotten all the information he needed.

After sending me the redo , I noticed that again the work was not what was asked for and the guy had missed off half the topic areas requested.

I have now sent them an email and they are trying to fumble me off.

When I call the telephone line I get a " this is the enquiries section , you will need to speak to the amend section but the amend section only deal using emails. " . Im like hello do you guys not work in the same offices ?

Im now looking into getting a small claims court order against them if this isnt sorted out in the next 7 days.

I think ive been fair in paying upfront. Being in constant contact with them , I usually repply to their emails within 3 hours of them sending me emails. I had sent them all the info they wanted. I also gave the researcher another chance.