Hi, I'm posting my experience with Custom Papers. I ordered a marking and review of my MSc Psych work a 2000 word essay.
I'd put a 24 hour turnaround on the work.
I didn't receive details of my writer initially. So I contacted them via chat once they opened. They stated a writer had chosen it and then cancelled and that their current writer was not contactable right now, but they would get back to me. I was given an email that bounced back for the writer.

I had the following chat conversation with an agent(Both the other agents I had spoken to appeared to be fine.)
Me: Hi any news on my writer, I'd like to be able to talk to him. Order 8----
Call accepted by operator Kevin, CustomPapers. Currently in room: Me, Kevin, CustomPapers.
Kevin, CustomPapers: Hi, one moment, checking..Kevin, CustomPapers: Okay, the writer is ----@custompapers.com and you can email any time. Expect a reply within maybe 1 hour after there has been time to get familiar with the question and get started on the work. Thanks for supporting us with this order. : )
Me: Ok, I've spoken to Joanne and Samantha already today. I have tried emailing George but I'm getting a bounceback from that address.
Me: Do you have another email for him please?
Kevin, CustomPapers:------@custompapers.com should work. But if you email ----@CustomPapers.com I will make sure the message gets to him and his associates. : )
Me: I've already done that today. I'd like to actually speak to or communicate in some form my writer.
Me: The order was put through over 15 hours ago.
Me: I never got an email giving me his email address.
Me: I got onto the chat first thing this morning.
Me: And I still have not been able to contact him.
Kevin, CustomPapers:15 hours ago was quite late at night on a sunday. The work is in progress now. We will do well for you and every minute counts. We now are assessing your ability to cooperate with us as we work for you, and we will send the paper a few minutes after 5:40pm CST
Me: That doesn't really address my issue.
Kevin, CustomPapers:This is what we can do: You can send your comments and let us continue our work. If you are reasonable, we will have a good outcome. I must now return to help the other customers. This chat must end. I will look for your message to Support@CustomPapers.com and address all needs as well as I can.
Me: Samantha sent him a set of information, I have no idea if he has looked at it, he needs it in order to improve on my work rather than have to restart.
Me: Do you have a number for him?
Me: Can you call him and confirm he's received the items Samantha sent through and let me know he has all that please?
Kevin, CustomPapers: Your refund is now being processed. The order is canceled.
Me: He is not able to do the work?
Kevin, CustomPapers: He is very effective, and he will now move on to other orders. Good luck with your project. I apologize for this. You will get a refund in a few minutes.
Me: Why am I being refunded instead of him doing the work?
Kevin, CustomPapers: Scroll up and see this chat. I am signing out and attending to other customers. I spent more time that I have to spend in this chat. Your order is canceled and if you want to order again in the future we will try again. I regret that I was not able to reason with you.
Me: I don't know what you are talking about, you are cancelling my order because I asked you to check with him by phone that he's got my information?!
Me: That seems reasonable to you?
Me: Please give me the relevant information to contact the Manager or CEO for the business please.
Me: Then I will leave you in peace thank you.
Me: I haven't asked for a refund.
Kevin, CustomPapers:-<two generic emails> Thank you for understanding. I sincerely wish a good outcome for you.
Me: Thank you. I will write to them and ask them to explain why my order is being cancelled and refunded due to you feeling I am spending too much time talking with you.
I logged a complaint with the BBB after this incident, I thought I should let everyone here know. The BBB are investigating, in my humble opinion the response from the business clearly came from this same individual the language used in the response included the phrase "good outcome" and other telling phrases and blatant lies, such as they contacted me to cancel the order, whereas you can clearly see from the transcript that I contacted them.
Anyway I then went to uk essay company and had them do the work in 3 hours (fortunately I'd had the good sense to not leave it to the last minute). After the work in 3 hours, I was not really happy because it didn't meet my criteria. Their agents told me that the their marking and review service tends not to include looking at any files except the file you have sent for review and any guidelines need to be included in their text box. I'd initially sent a zip file with all my sources, all my raw data and the guidelines from my University. However because I didn't know that was the case they'd get the writer to make the amendments I'd asked for (there had also been some sort of strange duplication of the writers comments on upload, no-one was sure why this was).
In another 3 hours I had a mark up and review of the work I was happier with. But the cost of £137 was a little steep. (~$220.00)
I'm going to keep looking, I am currently investigating GraduateWriter.com, they appear to have good reviews here.
I hope this information helps others.
All the best,
Tigger